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7 posts

Wannabe Geek
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Topic # 245572 11-Feb-2019 14:08
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Hi everyone

 

I am in Gisborne and my neighbour had fibre installed. 

 

They had to run the cable across "my" driveway, which is in fact council land, so it wasn't a huge issue. The sections slope down from the road. The fibre installation point isn't actually on my property, but on the berm just at the edge of the retaining wall, (council land) which is grass/ivy hedge over the retaining wall. It gets treated as my property as my neighbour doesn't use "my" driveway (actually belongs to the council). Drawing attached to make things a bit clearer!

 

On Sunday I was tidying up the berm and ran a hedge trimmer over the grass/ivy at a height of about 15 cm. 

 

It turns out that the installer did not bury the fibre cable at all at the the installation point, but left it looping out of the ground in a 30 cm (approx) loop. There is a small sign that says "caution, buried cables". My hedge trimmer went straight through the cable that was certainly not buried. I knew the fibre was there but I trimmed above the "caution" sign and assumed the cables were buried. I wish I had looked closer an noticed the loop. 

 

Chorus have been pretty helpful but they cant connect the cable and have to run a whole new 200 m of cable under the road to fix it. My neighbours have no internet now (they are great so they aren't angry at me, but I still feel bad). The guys working at chorus were pretty disgusted with the install and took photos for me of the cut loop etc so if I do get a bill I can contest it.

 

My question is, how likely am I to get a bill? My understanding that cables on council land have to be buried at 400mm. Also its a pretty big health and safety issue leaving a cable looped like that in a clear grass/hedge area that would need trimming.

 

Anything I should do at this point? Many thanks and photos below. 

 

 

 


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3683 posts

Uber Geek
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  Reply # 2176495 11-Feb-2019 14:54
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Take lots of photos,  but seriously I cannot see Chorus trying to pin this on you when the installer had left an unprotected loop basically lying on the ground un attached to anything.....

 

Hopefully they can join the microduct (which is what it looks like it is) and then re-blow the fibre to the ETP... although if its cable it will likely be easier to just start from scratch....

 

Hopefully the original installer is made to come and do it (under supervision) , so he appreciates the work required to fix up a poor job...


290 posts

Ultimate Geek
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  Reply # 2176496 11-Feb-2019 14:55
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You have nothing to worry about in my opinion  as the install was not done to the install guidelines.


 
 
 
 




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Wannabe Geek
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  Reply # 2176501 11-Feb-2019 15:00
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wellygary:

 

Take lots of photos,  but seriously I cannot see Chorus trying to pin this on you when the installer had left an unprotected loop basically lying on the ground un attached to anything.....

 

Hopefully they can join the microduct (which is what it looks like it is) and then re-blow the fibre to the ETP... although if its cable it will likely be easier to just start from scratch....

 

Hopefully the original installer is made to come and do it (under supervision) , so he appreciates the work required to fix up a poor job...

 

 

 

 

Thank you for your reply. Yep I was a bit stressed about it (the chorus website said repairs can cost between $750 and $200,000.00!! 

 

But it was seriously negligent of the installer, and I do hope they bring him back out to explain himself. The Chorus guys seem very pissed off and have been really helpful (they made sure to take pics for me unprompted before they started digging to repair, which was great because I hadn't even realised I had done it at the time).

 

 

 

I mean who doesn't bury a cable on grass? Its clear it would need to be mowed? And putting a sign that says "caution Buried Cables" is a bit bloody silly if you don't actually bury the cables ......


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Uber Geek
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  Reply # 2176504 11-Feb-2019 15:06
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But it's ruggedised microduct - it's tough enough to withstand a trimmer 😜


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Ultimate Geek
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  Reply # 2176574 11-Feb-2019 16:04
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Look at this way - If my children had been running around and tripped on that cable and hurt themselves I'd be taking it up the chain to complain heavily that having a black loop sticking out the ground/at ground height is a severe health and safety risk and demand someone fix it and bury it properly.

You accidentally dissecting it actually does the public a favor in that it's no longer a risk.

 

 


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Uber Geek
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  Reply # 2176578 11-Feb-2019 16:10
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RunningMan:

 

But it's ruggedised microduct - it's tough enough to withstand a trimmer 😜

 

 

 

 

Ahh, This brings me back to around 2010 where Chorus by no intent of their own had coined themselves as "Monkeys"





 




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Wannabe Geek
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  Reply # 2176579 11-Feb-2019 16:10
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Apparently they cant rejoin it and have to re run 200 metres of cable (that will include digging up the road ..... they are supposed to be able to pull it through the ducting but that isnt working for them for some reason....


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  Reply # 2176584 11-Feb-2019 16:13
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mrob210:

 

Apparently they cant rejoin it and have to re run 200 metres of cable (that will include digging up the road ..... they are supposed to be able to pull it through the ducting but that isnt working for them for some reason....

 

 

 

 

It is not like they brought this up on themselves, hope it costs them as much as possible in the effort that this will queue them to actually audit their tech's work making the standard higher for all.





 


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  Reply # 2176613 11-Feb-2019 16:23
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I put money on it you get an invoice from Chorus. Their response will be, "well you should have checked first."

 

The muppets who OK'd the use of this install method truly believe it is totally sufficient for the reticulation of a two billion dollar network. 

 

Fight it as hard as you can, and make as big a fuss as possible. 

 

Edit: FWIW I assume the fix will simply be re-join and blow then blow a new fibre. So even though it's 200m, it shouldn't really need digging up and be a fairly easy fix provided the blow goes OK.


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  Reply # 2176614 11-Feb-2019 16:23
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We should have a forum section just for this type of event, as based on the lowest cost installs we are seeing my prediction is.......................................................... it will become very much more common.

 

Cyril




7 posts

Wannabe Geek
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  Reply # 2176617 11-Feb-2019 16:27
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chevrolux:

 

I put money on it you get an invoice from Chorus. Their response will be, "well you should have checked first."

 

The muppets who OK'd the use of this install method truly believe it is totally sufficient for the reticulation of a two billion dollar network. 

 

Fight it as hard as you can, and make as big a fuss as possible. 

 

Edit: FWIW I assume the fix will simply be re-join and blow then blow a new fibre. So even though it's 200m, it shouldn't really need digging up and be a fairly easy fix provided the blow goes OK.

 

 

 

 

When I left at lunchtime they were lamenting at how the "blow" wasn't working and they didnt know what to do....

 

 

 

I'm a lawyer so I am 100% prepared to scrap it out if I have to. Id rather not though, to me it looks clearly negligent, its reasonable to expect buried cables to actually be buried. If I had dug it up then yeah maybe but as it is I wont be accepting any liability 


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  Reply # 2176626 11-Feb-2019 16:40
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mrob210:

 

chevrolux:

 

I put money on it you get an invoice from Chorus. Their response will be, "well you should have checked first."

 

The muppets who OK'd the use of this install method truly believe it is totally sufficient for the reticulation of a two billion dollar network. 

 

Fight it as hard as you can, and make as big a fuss as possible. 

 

Edit: FWIW I assume the fix will simply be re-join and blow then blow a new fibre. So even though it's 200m, it shouldn't really need digging up and be a fairly easy fix provided the blow goes OK.

 

 

 

 

When I left at lunchtime they were lamenting at how the "blow" wasn't working and they didnt know what to do....

 

 

 

I'm a lawyer so I am 100% prepared to scrap it out if I have to. Id rather not though, to me it looks clearly negligent, its reasonable to expect buried cables to actually be buried. If I had dug it up then yeah maybe but as it is I wont be accepting any liability 

 

 

Nice! When your invoice comes, send them one of those extra lawyer-ry letters.

 

Blowing only gets held up at the joins, so probably means there is another joint somewhere. They will know how many metres has been blown so isn't hard to work out where the issue is.... but I guess this is Chorus installers we are talking about...


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Uber Geek
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  Reply # 2176637 11-Feb-2019 17:01
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chevrolux:

 

Blowing only gets held up at the joins, so probably means there is another joint somewhere. They will know how many metres has been blown so isn't hard to work out where the issue is.... but I guess this is Chorus installers we are talking about...

 

 

Or a pinch point....

 

Maybe our fabulous installer decided that just before he left the job he'd go and give the fence staples he'd used to pin the micro-duct to the fence/tree/washing line.....one more good whack.... just for luck....  

 

 

 

 


'That VDSL Cat'
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  Reply # 2176664 11-Feb-2019 17:26
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I'd actually love to know why it was sticking up in the first place....

 

 

 

that seethrough bit looks like it was very deliberate.

 

as a sidenote, isn't this the same fibre microduct that was claimed to be so durable that ducting isn't required?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Uber Geek
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  Reply # 2176667 11-Feb-2019 17:37
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They were negligent in their install and now have to pay the price. If they send you an invoice dispute it straight away and then send them an invoice for your time and effort in helping to assist in the reparation of their poor quality work.






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