Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




521 posts

Ultimate Geek
+1 received by user: 282


Topic # 245658 15-Feb-2019 09:40
Send private message quote this post

Chorus' availability tool has been showing fibre would be available in my street March 2019 for the last few years. The street install started in October last year and was wrapped up by early December. Haven't heard anything since then (still no email or flyer in my letterbox) but I've been checking the Chorus tool every few days to see when the fibre would light up.

 

On Monday the Chorus checker changed. It no longer reported fibre was coming in March 2019, but it doesn't say it's available either. It now simply says VDSL is the best available connection at our address, and fibre is grayed out. I assumed this was just a transitional stage that would be replaced with confirmed availability in the next day or two, but it's now Friday and the page hasn't changed. I checked the Chorus broadband map and it does show UFB in my street.

 

I've gone through a few ISP availability checkers and most of them (Spark, 2degrees, Vodafone, Voyager, Slingshot, Orcon, etc.) will allow me to sign up for UFB. However Skinny (my actual ISP) and Bigpipe report no fibre availability.

 

Would anyone with access to the Chorus system mind having a quick look at my address for me, and let me know whether it is worth contacting Skinny now? I'm sure this will all get sorted out by itself in time but after waiting five years for fibre you could say I'm a little impatient...


Create new topic
351 posts

Ultimate Geek
+1 received by user: 36

Lifetime subscriber

  Reply # 2180665 15-Feb-2019 09:59
One person supports this post
Send private message quote this post

I can certainly understand your impatience - I have been in a similar position.  Fibre was run in my street early December.  When I checked the Chorus address checker about 2 weeks ago I finally got the green light on Fibre.  Checked with my ISP and ordered it.  The Chorus leaflet advising Fibre was available arrived yesterday 😉

 

I would suggest you try to order Fibre through your ISP and see what happens.





--

OldGeek.


1581 posts

Uber Geek
+1 received by user: 626


  Reply # 2180667 15-Feb-2019 10:00
One person supports this post
Send private message quote this post

The Skinny database on the website is not always up to date. If other ISPs are offering fibre then your address should be good to go. You can email Skinny and ask them to check Chorus Portal for you.


 
 
 
 




521 posts

Ultimate Geek
+1 received by user: 282


  Reply # 2180676 15-Feb-2019 10:16
One person supports this post
Send private message quote this post

Thanks guys. I've contacted Skinny and will see what happens.


284 posts

Ultimate Geek
+1 received by user: 323

Trusted
Chorus NZ

  Reply # 2180717 15-Feb-2019 11:11
Send private message quote this post

Hey Allio, looks like you’ve had some good suggestions come through. I’d also be happy to check on our end if you want to send a direct mail with your address. ^Richard




521 posts

Ultimate Geek
+1 received by user: 282


  Reply # 2180767 15-Feb-2019 11:26
Send private message quote this post

Chorusnz:

 

Hey Allio, looks like you’ve had some good suggestions come through. I’d also be happy to check on our end if you want to send a direct mail with your address. ^Richard

 

 

Thanks - PMed.

 

I love Geekzone :)


697 posts

Ultimate Geek
+1 received by user: 86

Lifetime subscriber

  Reply # 2180816 15-Feb-2019 11:34
One person supports this post
Send private message quote this post

Looks like it can take up to 20 weeks from street duct to fibre availability...

 

https://www.chorus.co.nz/help-and-support/fibre-installation/chorus-finished-work-cant-get-fibre

 

 





Gordy




521 posts

Ultimate Geek
+1 received by user: 282


  Reply # 2180825 15-Feb-2019 11:50
Send private message quote this post

Gordy7:

 

Looks like it can take up to 20 weeks from street duct to fibre availability...

 

https://www.chorus.co.nz/help-and-support/fibre-installation/chorus-finished-work-cant-get-fibre

 

 

Thanks for that, hadn't read it before. I know there's always a delay after the physical build before the network is open for business, which is why I started patiently checking the availability tool every few days this month. Didn't really expect to see anything change until March but got excited on Monday.

 

It can take up to 14 weeks to build our fibre network in a cabinet area, and once that’s done there’s still some further administration and testing work we need to do before you can place an order with your broadband provider.  This administration and testing work takes around six weeks after build completion. All of this work needs to be completed before anyone in the cabinet area can place a fibre order so if yours was one of the first premises we were working outside of, it may seem like you’ve had to wait a little longer.

 

Guessing I'm right at the end of the "further administration and testing work" right now.


15358 posts

Uber Geek
+1 received by user: 2984
Inactive user


  Reply # 2180912 15-Feb-2019 13:08
Send private message quote this post

Gordy7:

 

Looks like it can take up to 20 weeks from street duct to fibre availability...

 

https://www.chorus.co.nz/help-and-support/fibre-installation/chorus-finished-work-cant-get-fibre

 

 

 

 

Thats what I find, maybe a bit less for us, 3 months perhaps. The fibre "cable" is in the street but not the internet. The cables, once all done need to be connected to the cabinets/hubs and back to the central hub and configured so they are "in" the LFC's network. Just as mounting a new car engine, doesn't mean you can now drive away, all the last fiddly bits come next.




521 posts

Ultimate Geek
+1 received by user: 282


  Reply # 2180925 15-Feb-2019 13:23
Send private message quote this post

Richard has confirmed that all looks good to go on Chorus's end - woohoo. Thanks all for the help and suggestions. Hope this thread assists any other impatient geeks wanting to order their UFB installation as fast as humanly possible 😁


Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.