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Topic # 247738 19-Feb-2019 22:21
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This is a major vent to Chorus and also 2 Degrees. We had our initial scope on New Years Eve, then the Chorus sub-contractors came on Jan 3rd and started laying our fibre. We were told that there was a problem with the connection out on the road and they were not sure if they would fix it or the contractors who layed the fibre on the road would. I contacted the road side contractors and they told me they had been given a 100% sign off by Chorus.

 

Since then I have paid out $480 for a plumber to fix a damaged sewer line (not mentioning the poo I had to clean up plus general overflow) and waiting for this to be resolved.

 

The fibre has been laid, still need someone to come and fix the concrete cut in our path, the end of the fibre is sitting in my office and today I had a txt from 2 Degrees that it should be installed by the 8th March.

 

Was told by 2Degrees when I requested this we were on Gigabit down...guess what I expect it.

 

I’m in the rural suburb of Otatara, Invercargill and would like to thank Chorus for treating us like crap!


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  Reply # 2184010 19-Feb-2019 22:50
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3 months for an install?

 

I requested mine from 2 degrees a week ago and they texted me today to get me to call their help cntre as they needed a question answered. I did this and was about 15 minutes on hold. The question they wanted answered was who was my previous provider...I hit the roof a bit as I we discussed my previous provider a week earlier. I also questioned why they texted me rather than phone me directly on the same number. They couldnt answer.

 

Beginning to think I should cancel and go with someone else after reading the above.


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'That VDSL Cat'
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  Reply # 2184021 19-Feb-2019 23:10
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freitasm:

 

@nickmack might want to have a look at this.

 

 

Sounds more like an @chorusnz thing tbh.

 

 





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  Reply # 2184023 19-Feb-2019 23:12
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Bluntj: Beginning to think I should cancel and go with someone else after reading the above.

 

In most cases the ISP is just a small part of the problem, but then you have Chorus, their contractors and who knows how many levels of subcontractors below them and all of those sub-contractors are working on wafer thin margins.

 

If you've 3 months into the installation process, hang in there because from my experience you might be almost half way there.

 

I'd have site visit dates arranged and cancelled and because the message had to travel up and down the chain from the installer via Chorus and the ISP, you'd never really know what the actual problem was. The guy that eventually did my installation was quite good, except he wanted to drill holes through the wrong part of my concrete wall, because he didn't want to go back around the other side and measure again.

 

But at least he put some gunk in the holes to stop the insects crawling through, which is more than I can say about the electricians that did the wiring when they built the place.

 

Make sure you're there when they actually turn up to do the job and you should be able to prevent any disasters.





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  Reply # 2184024 19-Feb-2019 23:12
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Hi All - Sorry to hear about your experience, I'll channel this to the right place. Please PM me your reference number/request number so I can follow up.

Nick

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  Reply # 2184025 19-Feb-2019 23:13
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freitasm:

 

Yes, but I always think the ISP should be the first call.

 

 

Certainly, but that's more of a frontline thing rather than NickMack..





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  Reply # 2184036 20-Feb-2019 00:27
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Yeah, dealing with Chorus is ‘great’.

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  Reply # 2184097 20-Feb-2019 08:58
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Hey @kiwimustang, sounds like there are a number of issues at play here. I do apologise for the experience you’ve had so far. If you would like to PM ChorusNZ with your address, I’d be happy to look into this with you and start putting things right. ^Richard


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  Reply # 2184170 20-Feb-2019 09:31
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NickMack: Hi All - Sorry to hear about your experience, I'll channel this to the right place. Please PM me your reference number/request number so I can follow up.

Nick

 

Going to wait a bit before I give them a rocket. Its only been a week and I could put my experiences down to a blip. Will contact you if things get worse. Thanks.


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