Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8 posts

Wannabe Geek
+1 received by user: 2


Topic # 248147 12-Mar-2019 10:26
Send private message quote this post

I had fibre installed a couple of years ago via Orcon, and Chorus never removed the overhead copper cable, nor asked if we wanted to keep it.

 

I read online that you can request via your ISP to have it removed, which I did.

 

Over six months of prodding Orcon customer support to get confirmation of my request, they've finally come back saying.

 

We are in the process of placing this order with Chorus, they will be able to remove the copper lines and advise of any applicable charges, it is possible this will come with no charge but we can not advise this with certainty at this point in time.

 

Not particularly helpful is it. Has anyone else successfully had their overhead copper removed post-fibre-install?


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3258 posts

Uber Geek
+1 received by user: 1047

Trusted
Lifetime subscriber

  Reply # 2196418 12-Mar-2019 10:30
Send private message quote this post

I had the same thing when my fibre was installed. I'm not hugely bothered by the copper being there, but would like it gone at some stage. I heard from someone (can't remember who) that Chorus would likely charge somewhere in the region of $135 to remove it so haven't bothered going any further.


8344 posts

Uber Geek
+1 received by user: 2848

Lifetime subscriber

  Reply # 2196447 12-Mar-2019 11:20
Send private message quote this post

@chorusnz should be able to answer this

 

should be asked for as part of a fibre install, and only kept if you specifically requested it imo


 
 
 
 


BDFL - Memuneh
63009 posts

Uber Geek
+1 received by user: 13586

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 2196537 12-Mar-2019 14:18
3 people support this post
Send private message quote this post
3904 posts

Uber Geek
+1 received by user: 1618

Subscriber

  Reply # 2196539 12-Mar-2019 14:23
3 people support this post
Send private message quote this post

Pair of side cutters will do the trick...


298 posts

Ultimate Geek
+1 received by user: 338

Trusted
Chorus NZ

  Reply # 2196549 12-Mar-2019 14:48
One person supports this post
Send private message quote this post

For some time now, Chorus has been retaining the copper cable unless specifically requested to remove it. Should you wish to have it removed at a later stage your broadband provider can submit a request. Cost is going to depend on the work required and will be quoted to you through your provider.

 

 

 

This should only be an issue if you had the Fibre installed a very long time ago or requested an Overhead to Underground (OHUG) install. These days when Fibre is installed aerially the existing copper line should be replaced with a hybrid rather than running a second cable.

 

@rh2600 could you please send us a PM with your address, see if i cant help get things moving. ^Richard


xpd

Chief Trash Bandit
9439 posts

Uber Geek
+1 received by user: 1569

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 2196570 12-Mar-2019 15:08
Send private message quote this post

Stupid question, but any issue with someone removing it from the house side of things ? Mine is just from a pole straight to the house, so easy to take down on my side - if I did that and left it at the base of the pole, would anyone scream ? :)

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


2802 posts

Uber Geek
+1 received by user: 447

Trusted

  Reply # 2196578 12-Mar-2019 15:24
Send private message quote this post

I'm in the same boat, had fibre installed 12 months ago but was never asked about removing the copper cable. I asked Chorus about getting it done and got into a blame game between Spark and Chorus where Chorus said Spark never asked them to take it away but Spark deny responsibility for removing it.

 

Ideally side-cutters would fix the problem but our cable goes via a power pole with a big power transformer on it. Ive not done anything about it so far but will likely one day I guess have to pay Chorus to remove it.


298 posts

Ultimate Geek
+1 received by user: 338

Trusted
Chorus NZ

  Reply # 2196610 12-Mar-2019 16:22
One person supports this post
Send private message quote this post

It puts Chorus in a difficult spot DJShadow. We are a wholesaler and rely on the provider to get these details during the ordering process. We are not trying to lay blame. However if the broadband provider put in a request to retain the copper and you now want it to be removed, we will need an order in place to do so and this will incur a cost.

 

 

 

Of course if we have not followed process in the first instance (it was requested to remove the copper during install but we did not) then we’re more than happy to rectify this. ^Richard


8344 posts

Uber Geek
+1 received by user: 2848

Lifetime subscriber

  Reply # 2196616 12-Mar-2019 16:35
Send private message quote this post

@chorusnz what is the reasoning behind retaining the copper network? surely once overlaid with fibre there is zero need for it in most cases unless specifically requested.

 

 

 

surely your position should be to remove it unless its requested to keep it?




8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 2196657 12-Mar-2019 17:39
One person supports this post
Send private message quote this post

Bit of an update, from Orcon, seems fair enough...

 

As advised it is very likely there will not be a fee, sometimes there are certain complications that would cause a fee to the property owner, if this is the case we will advise you before proceeding with any work.

For now we will place the request with Chorus and advise the scheduled date, they will let us know if there is a fee involved and that information will be passed on to you before the work is carried out. 

 

Appreciate Richard's @chorusnz's POV that there is a cost on sending out a crew to remove said wire, above and beyond them doing it on the day of original install. My observation on these installs is that teams are trying to work as quickly and efficiently as possible, and so it's probably highly likely they aren't actively looking for more work to do on site for each install - and so may not remember to ask this question each and every time. It's also not a question the ISP is going to focus on. I suspect over the last couple of years things have changed and noting the copper removal decision has become more important. All I know is that it was our original intention to get the wire removed during install, and it never happened.

 

I also understand the notes about side-cutters etc - to be fair the terminal on the side of the house is within easy reach, as is the mounting point on the pole directly outside the house, but I'm trying to be a good citizen and not carry out a DIY cut-and-coil that results in detrimental POTS services for neighbours etc - creating a bigger mess for Chorus to have to clean up.


549 posts

Ultimate Geek
+1 received by user: 191


  Reply # 2196707 12-Mar-2019 18:36
One person supports this post
quote this post

The builders doing the earthquake repairs to our neighbour's house just cut the cable off the front of the house, shortened it, and stapled it to the power pole outside his property.


3598 posts

Uber Geek
+1 received by user: 1517

Subscriber

  Reply # 2196758 12-Mar-2019 20:35
Send private message quote this post

Jase2985:

@chorusnz what is the reasoning behind retaining the copper network? surely once overlaid with fibre there is zero need for it in most cases unless specifically requested.


 


surely your position should be to remove it unless its requested to keep it?



When the UFB network was originally being rolled out, Telecom (at the time) was unable to offer landline telephone service over UFB. So the copper was often retained to continue to provide landline service.

And in areas where Chorus is not the LFC, then the UFB installers would not be allowed to touch the Chorus owned cables.





8344 posts

Uber Geek
+1 received by user: 2848

Lifetime subscriber

  Reply # 2196859 13-Mar-2019 03:33
Send private message quote this post

Aredwood:
Jase2985:

 

@chorusnz what is the reasoning behind retaining the copper network? surely once overlaid with fibre there is zero need for it in most cases unless specifically requested.

 

 

 

 

 

 

 

surely your position should be to remove it unless its requested to keep it?

 



When the UFB network was originally being rolled out, Telecom (at the time) was unable to offer landline telephone service over UFB. So the copper was often retained to continue to provide landline service.

And in areas where Chorus is not the LFC, then the UFB installers would not be allowed to touch the Chorus owned cables.

 

understand that but point 1 is no longer valid

 

and point 2 chorus have what 70% of the UFB connections? so they should be pushing people off copper onto fibre as we all know copper is sooner or later going to be switched off

 

why keep allowing access to an inferior technology when fibre is in the property?


CJC

51 posts

Master Geek
+1 received by user: 8


  Reply # 2200825 18-Mar-2019 14:45
Send private message quote this post

When we had fibre connected (overhead) about 1.5 years ago I'm sure the contractor said they'd remove the copper line after I confirmed everything was working.  The other guys were packing up and next time I looked outside they were gone ... and the copper was still there.

 

Had been meaning to ask what the correct procedure for disconnection would be, short of it 'falling' off the house.  We have three separate connections (fibre, copper and cable) from that pole. Power is via a different pole behind the house.  It looks a bit ugly, especially as 2 are no longer required.


729 posts

Ultimate Geek
+1 received by user: 94

Lifetime subscriber

  Reply # 2200863 18-Mar-2019 15:25
Send private message quote this post

When copper is disconnected at your house, is the Chorus end still terminated or tied down is some way?

 

 





Gordy


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.