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18 posts

Geek


# 252812 12-Jul-2019 22:16
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We moved to NZ in January. Fortunately we are able to access UFB to our residence. Because we had already Skinny SIM's in our cell phones (because of price & ease of obtaining) we blindly opted for Skinny "Unlimited Fibre Ultra". This was a mistake in that we need a dedicated IP and this provider does not offer it. A switch would be needed to another RSP.

 

After hanging in with Skinny for 6 months I would rate them as being OK for a joe six pack family but not so hot for more demanding users. Their QoS in terms of speeds, pings etc was acceptable but not outstanding. There was a noticeable variation in the evenings/peak periods. Of course with a 1Gb connection these variations were not a deal breaker, but they were there. International routes to anything other than Sydney/San Jose was pretty bloody disappointing. Skinny(Spark) seem to do some really weird routing overseas with stuff going through Japan when you wouldn't expect it, for some reason. On the "Unlimited Fibre Ultra" speed tier you're not going to be unhappy but you will notice it could be better.

 

After MUCH deliberation I finally opted for Voyager. They seem pricey on the face of it but when you consider most RSP's charge $10/mth or more for a dedicated IP, the price difference is not so marked. Voyager offers an option to choose a dedicated IP during initial order, charges a small initial fee then no further cost. Speeds, pings etc have been excellent with no detectable variation 24/7. International routes have been very good. The gamers in the house are VERY happy. We use Cloudflare DNS on our routers and Voyager seems to use them also judging by the very good consistent response times. You get what you pay for as granny always said.

 

The cut over to Voyager was seemless. The only comment I would have is make sure you understand that Voyager use VLAN tagging on their UFB connections. I used a search engine to see how to do this on my ASUS RT-AC68U routers but it did'nt work off the bat. I reset the router and let it run it's 'wizard' giving the appropriate answers. It worked fine after that & I saw which setting I had muffed.

 

Not much is ever mentioned about Voyager on these forums which is why I took so long to make up my mind, and why I'm leaving a comment here. Hope it helps someone.

 

Cheers
Y


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Ultimate Geek


  # 2275517 12-Jul-2019 22:27
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Nice comments.
I was with flip for a while, had quite a few problems, disconnecting, speeds etc. Moved to Voyager for same price, not had a single problem. Game occasionally, but one off fee $10 worth it. Great ping. Very happy
(But then I moved to the sticks in Christchurch, no fibre yet lol, but still can't complain about price and speeds)

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Ultimate Geek


  # 2275647 13-Jul-2019 08:49
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2degrees is recommended more commonly than Voyager, mainly due to the fact that they have a greater presence on the forums. Both Voyager and 2Degrees are regularly recommended by people who know what they are talking about, and I expect more or less equivalent performance from either.

 

I was previously with Bigpipe (same price) and left as a result of unfair application of promo codes to some existing users which they would not honour for others, and due to IPv6 breaking after a configuration change. The latter eventually turned out to be an issue with Chorus firmware, but it was the 2Degrees and Voyager people (along with michaelmurfy) on the forums who diganosed the problem, while Bigpipe as far as I could tell had done absolutely nothing to investigate the issue.

 

It's reassuring to know I can get someone on the phone at Voyager if I need to. I never have, but I've also never had to wait days for an e-mail reply as I did with Bigpipe.

 

+1 for Voyager


 
 
 
 


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  # 2275653 13-Jul-2019 08:57
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Thanks Yutani for the mini review. I'm also a happy Voyager customer.

 

I wouldn't mind a 1GB connection but at the moment I'm paying $79 for 200/20 but $129 is a big ask when others are now below $100.

 

If they pull the plug on the Enable/ChCh deal I'll guess I'll be looking elsewhere.


xpd

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  # 2275682 13-Jul-2019 09:47
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I was using Voyager for VDSL and highly recommend them as well for those looking for a decent home connection - only reason I moved on, was because they couldn't offer me the speeds I was after on fibre without pushing the price up quite a bit and moving to a business plan.





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

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Geek


  # 2275772 13-Jul-2019 12:55
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SirHumphreyAppleby:

2degrees is recommended more commonly than Voyager, mainly due to the fact that they have a greater presence on the forums. Both Voyager and 2Degrees are regularly recommended by people who know what they are talking about, and I expect more or less equivalent performance from either.

 

I was previously with Bigpipe (same price) and left as a result of unfair application of promo codes to some existing users which they would not honour for others, and due to IPv6 breaking after a configuration change. The latter eventually turned out to be an issue with Chorus firmware, but it was the 2Degrees and Voyager people (along with michaelmurfy) on the forums who diganosed the problem, while Bigpipe as far as I could tell had done absolutely nothing to investigate the issue.

 

It's reassuring to know I can get someone on the phone at Voyager if I need to. I never have, but I've also never had to wait days for an e-mail reply as I did with Bigpipe.

 

+1 for Voyager

 

Thanks for the input, 2degrees comment noted. I did look at Bigpipe as an easy switch from Skinny to gain a dedicated IP whilst staying on the Spark network, but, oh my gosh, the sign up process! Bigpipe act like US Customs and Border Protection! We're like, really? You need all that information about us?? Reading forum posts lead us to believe Spark is still run like a giant gov't bureaucracy so we decided to give Bigpipe the big 'yeah nah' lol. Skinny phone contact was prompt and efficient but extremely basic. Dealing with Voyager on the phone is a pleasure. You talk to someone who knows what they are on about lol!



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Geek


  # 2275776 13-Jul-2019 13:03
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xpd:

I was using Voyager for VDSL and highly recommend them as well for those looking for a decent home connection - only reason I moved on, was because they couldn't offer me the speeds I was after on fibre without pushing the price up quite a bit and moving to a business plan.

 

Yep, there is no doubt Voyager occupy the premium RSP space. It's bugger you couldn't get the speed tier you wanted.

 

When I factored in the cost of a dedicated IP on a 1Gb UFB line was included for free in comparison to others who want to slug us $10/mth, the cost gap then narrows to $19. Based on my real world use of Voyager I'd say it's worth the premium but each person must make their own decision on needs vs wants lol. In Oz we were with a company called Internode for many years. They were a near business grade residential ISP similar to Voyager's business model.

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  # 2275777 13-Jul-2019 13:03
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I would say +1 for 2degrees

 
 
 
 


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  # 2275783 13-Jul-2019 13:35
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I was with Voyager after switching off BigPipe due to numerous issues I had with them (all documented on GZ). I just moved from them to 2degrees simply because I was able to get gigabit cheaper and they have a $200 credit going right now. I was extremely pleased with Voyager, and only switched due to the savings to be honest. So far I'm quite pleased with 2degrees as well, but haven't been with them long enough to make any real judgement. I've yet to hear a complaint about either company to be honest. Both seem great.


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