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659 posts

Ultimate Geek

# 255812 31-Aug-2019 23:51
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Any tips on how to get a seamless ISP change?

Last time I just signed up with a new ISP. Change was fast, but I ended up paying for two connections for a month due to notice periods.


My current ISP doesn't require notice, but will charge for the current month in full (up to "billing due date" is their wording).

I'm thinking of setting my new ISP to one day before my billing due date, and having my current connection canceled on the billing due date. Is this a good plan.

For interest I am currently on Gig UFB with 2 degrees, and am planning to change to Vodafone fiber max.

13 months ago I was on Vodafone fiber max, paying $130/month (with $10 on account mobile discount). Currently paying $110/per month (took $300 signing bonus). Vodafone now charges $92.99, with $200 bonus on 12 month term (with $10 mobile discount). I am aware Vodafone's customer service and billing are bad.

Decision is largely driven by price. Also I had found I had a better internet experience on 2 degrees. Most of this is due to my ASUS RT-AC68U topping out at about 500mpbs on 2degrees due to CPU load caused by PPPOE. No such issues on Vodafone. Also have experienced peak time slow down's on 2 degrees that I didn't on Vodafone (Although this seems to have improved lately). Don't plan to upgrade my router again until Wifi 6 is mainstream.



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1613 posts

Uber Geek

659 posts

Ultimate Geek

  # 2308947 1-Sep-2019 07:36
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Thanks heaps.

So the secret sauce is to place the new order first, then (one connection date is booked), disconnect old ISP.


118 posts

Master Geek

  # 2308998 1-Sep-2019 12:22
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Scott3: Thanks heaps.

So the secret sauce is to place the new order first, then (one connection date is booked), disconnect old ISP.

In theory you don’t even have to tell your old ISP you are leaving, the process is called a CHURN where your ONT gets moved by chorus from one ISP to another

In your case you are moving from 2degrees to Vodafone so on the date of the CHURN you just change your PPPoE to DHCP (connection method used by VF) and no further conversation with the ISP you are leaving is necessary other than paying for final bill

as the bigpipe article states some ISPs have a notice period and if you are in a contract you will end up with a big bill for the contract buyout

1093 posts

Uber Geek

  # 2309000 1-Sep-2019 12:28
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I'd set up a second connection and run it in parallel until I was certain everything is working as required. Misconfigurations are common and I have specific requirements that are often forgotten about when services are provisioned. If Internet service is critical, I would never attempt to switch from one ISP to another.



4325 posts

Uber Geek

  # 2309005 1-Sep-2019 13:16
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Even if just churning services, always make contact with your old ISP once everything is switched over. In theory, yea it shouldn't matter, but everyone has different internal processes.


Or your new ISP could do something stupid like request a new connection rather then transfer, etc.

9029 posts

Uber Geek

Lifetime subscriber

  # 2309013 1-Sep-2019 13:37
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Pricing on Vodafone is a little confusing at best - it isn't $92.99, it is $92.99 for 12 months assuming you have a mobile with them. They're simply "almost" matching 2degrees on price.


The root of your problem stems from the router you're using. If I were you, I would use the Fritz!Box that 2degrees provide as it isn't actually a bad router (and lets face it - works better than your current router). There is no "peak time speed issues" on any of the 2degrees accounts I overlook and my SamKnows probe shows a consistent connection. I do know many of the 2degrees network guys and know their network is built on overkill levels but to take advantage of this you need a router to suit (which they also provide).


You could actually save a bit more money by moving your mobile to 2degrees and asking them to resign you for 12mo at the current promo rate. They should give you the credit combined with $20/mo off for 12mo actually making this cheaper than Vodafone. Also you get the advantage of rollover data, data sharing, far better support etc.

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