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432 posts

Ultimate Geek


# 260138 12-Nov-2019 16:13
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Hi All,

 

Looking to have fibre installed, as Big Pipe and Skinny fibre has finally arrived in my neck of the woods. AFAIK BP and Skinny are essentially the same, am i missing any critical POD things?

 

I do not have the need for a static IP, I know Skinny is CGNAT, is BP the same now days? if a Static option is not taken? the broadband compare site indicates that BP will work out more cost effective, as they have a 3 month free deal. $59.52 p/m BP (taking into account the 3 months free) Vs $78 p/m Skinny for 100/20 unlimited on a 12 month term.

 

Thank you in advance. 


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824 posts

Ultimate Geek

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  # 2352361 12-Nov-2019 16:21
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It depends what you're looking for. Do you want to be able to call in the event you need help, or are you happy with email support?

 

FWIW there's no CGNAT on Bigpipe or Skinny Unlimited. Also worth noting you can use any router you like on Bigpipe, whereas with Skinny Unlimited you'll need to get one of their supplied modems as part of your connection.




432 posts

Ultimate Geek


  # 2352363 12-Nov-2019 16:23
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Email support is just fine, how is there email support?


 
 
 
 


4352 posts

Uber Geek

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  # 2352368 12-Nov-2019 16:35
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johny99:

 

Email support is just fine, how is there email support?

 

 

Their email support can be patchy, based on my own experience and that of others reported here.

 

Email-only support sounds good until... it's not. Have a search for some threads here on GZ to read of others' experiences. 

 

Personally, I'd not return to BigPipe based solely on the limited support channels. There are other good RSPs out there that provide a full contact centre and who offer internet at a similar or potentially better price, so can't see the need to go there.


120 posts

Master Geek


  # 2352379 12-Nov-2019 16:50
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Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc

1096 posts

Uber Geek


  # 2352381 12-Nov-2019 16:56
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nztim: Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc

 

On the other hand, they also use PPPoE, so you've got that additional irritation (and much more significant limitation) as well.


120 posts

Master Geek


  # 2352386 12-Nov-2019 17:38
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SirHumphreyAppleby:

nztim: Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc


On the other hand, they also use PPPoE, so you've got that additional irritation (and much more significant limitation) as well.



anything@anything and password of anything isn't as much of a irritation compared to creating sub interfaces on a router in the business broadband world i much prefer username and password authentication rather than port based for static IP addresses so I know when i send out a preconfigured router everything will just work, but for home bigpipe is fine

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  # 2352418 12-Nov-2019 19:23
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nztim: Bigpipe have been fine for me, once I was setup it never has gone down

 

Reliability is certainly important, but so is how well an otherwise reliable service provider responds when something does go wrong. That you haven't had any problems to date is great, but is no assurance you won't in the future, nor that if you do it won't be a frustrating experience trying to get your internet back up and running.

 

I too had a fine experience with BP, until my internet died and I had to try to get help and diagnose the problem via email.

 

In my situtation, the indicated email response times were totally missed, and CSRs failed to properly read emails - the result being many hours between responses that were simply going over the same ground... 

 

 

 

 


 
 
 
 


871 posts

Ultimate Geek

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  # 2352423 12-Nov-2019 19:40
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I've never used email support with bigpipe, I've always used chat and told the Bot that I wanted to talk to a human. Those humans have consistently been able to resolve my issues on the spot. E.g. when I moved from vdsl to fibre they reinstated my static ip address on the spot.







'That VDSL Cat'
11557 posts

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  # 2352485 12-Nov-2019 20:03
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SirHumphreyAppleby:

 

nztim: Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc

 

On the other hand, they also use PPPoE, so you've got that additional irritation (and much more significant limitation) as well.

 

 

100/100 is delivered at a over committed rate for PPPoE services to still return full 100/100 speed.. Chorus do this for all of their BS2a services.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




432 posts

Ultimate Geek


  # 2352490 12-Nov-2019 20:14
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nztim: Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc


Sorry what do you mean by sub interfaces?

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  # 2352515 12-Nov-2019 20:47
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Lorenceo:

 

..... Also worth noting you can use any router you like on Bigpipe, whereas with Skinny Unlimited you'll need to get one of their supplied modems as part of your connection.

 

 

That's a myth. My skinny router has never been powered on. They just won't help you set up another 3rd party router, but as long as you configure it per usual you'll have no trouble.


1096 posts

Uber Geek


  # 2352523 12-Nov-2019 20:57
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hio77:

 

100/100 is delivered at a over committed rate for PPPoE services to still return full 100/100 speed.. Chorus do this for all of their BS2a services.

 

 

The limitations I refer to apply primarily to the gigabit plans, where very few routers can route at close to the maximum speed when PPPoE is used.

 

I'd happily configure a VLAN if it meant I could get rid of PPPoE.


/dev/null
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  # 2352524 12-Nov-2019 21:00
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Look at 2degrees. They’ve got a great deal with gigabit at $85/mo (or $75/mo if you have on account mobile with them) combined with $200 credit.




1484 posts

Uber Geek

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  # 2352529 12-Nov-2019 21:14
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I've used both BigPipe and Skinny - I'm with Skinny now and are pretty happy with how things are going. I'm on the 100/20 unlimited plan.





Laptop: MacBook Pro (15-inch, 2017)
Desktop: iMac (27-inch, 2017)
Smartphone: Google Pixel 4 XL
Additional devices: Unifi Security Gateway, Unifi Switch, Unifi AP AC HD, Unifi Cloud Key
Services: YouTube Premium, Wordpress, Skinny Mobile and Broadband, G Suite

 


'That VDSL Cat'
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  # 2352533 12-Nov-2019 21:16
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SirHumphreyAppleby:

 

hio77:

 

100/100 is delivered at a over committed rate for PPPoE services to still return full 100/100 speed.. Chorus do this for all of their BS2a services.

 

 

The limitations I refer to apply primarily to the gigabit plans, where very few routers can route at close to the maximum speed when PPPoE is used.

 

I'd happily configure a VLAN if it meant I could get rid of PPPoE.

 

 

Or you could just get a router that can cut the mustard.

 

Dont skinny and bigpipe provide one that can do that perfectly...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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