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95 posts

Master Geek


  # 2352541 12-Nov-2019 21:38
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gbwelly: I've never used email support with bigpipe, I've always used chat and told the Bot that I wanted to talk to a human. Those humans have consistently been able to resolve my issues on the spot. E.g. when I moved from vdsl to fibre they reinstated my static ip address on the spot.


Same here - My static was down for 15 minutes after my switch to fibre, used facebook chat

95 posts

Master Geek


  # 2352542 12-Nov-2019 21:40
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SirHumphreyAppleby:

hio77:


100/100 is delivered at a over committed rate for PPPoE services to still return full 100/100 speed.. Chorus do this for all of their BS2a services.



The limitations I refer to apply primarily to the gigabit plans, where very few routers can route at close to the maximum speed when PPPoE is used.


I'd happily configure a VLAN if it meant I could get rid of PPPoE.



I set my friend up with bigpipe elite, using a Mikrotik RB4011 full speed with PPPoE

 
 
 
 


95 posts

Master Geek


  # 2352546 12-Nov-2019 21:46
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johny99:
nztim: Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc


Sorry what do you mean by sub interfaces?


On your WAN creating a VLAN10 Tagged sub interface which is required by some ISPs (but not bigpipe) it means if you change your router in a hurry with very little configuration to do, the VLAN 10 i find an utter pain in the ass



427 posts

Ultimate Geek


  # 2352555 12-Nov-2019 22:00
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nztim:
johny99:
nztim: Bigpipe have been fine for me, once I was setup it never has gone down and have 100/100 plan, also they dont use tagged VLAN10 which is irritating when you want to swap out a faulty router in a hurry and have to create sub interfaces etc


Sorry what do you mean by sub interfaces?


On your WAN creating a VLAN10 Tagged sub interface which is required by some ISPs (but not bigpipe) it means if you change your router in a hurry with very little configuration to do, the VLAN 10 i find an utter pain in the ass


Ah ok...... that is not what I thought you meant. To me this is quick and easy but guess some might find that hard.

1612 posts

Uber Geek


  # 2352567 13-Nov-2019 00:59
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insane:

 

Lorenceo:

 

..... Also worth noting you can use any router you like on Bigpipe, whereas with Skinny Unlimited you'll need to get one of their supplied modems as part of your connection.

 

 

That's a myth. My skinny router has never been powered on. They just won't help you set up another 3rd party router, but as long as you configure it per usual you'll have no trouble.

 

 

Lorenceo is not wrong. They said you need to get one of the supplied modems, there's no requirement to actually use it.

 

 


611 posts

Ultimate Geek


  # 2352571 13-Nov-2019 06:06
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I've been with Bigpipe for years and haven't had any real problems. Have used their email support once which they took ages to reply to.

Been looking at moving lately as there are a lot of options out there that seem to offer more for a much cheaper price.

95 posts

Master Geek


  # 2352582 13-Nov-2019 07:34
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throbb: I've been with Bigpipe for years and haven't had any real problems. Have used their email support once which they took ages to reply to.

Been looking at moving lately as there are a lot of options out there that seem to offer more for a much cheaper price.


There are cheaper options until you wabt things like Static IP addresses then others don't look so cheap anymore

 
 
 
 


xpd

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  # 2352591 13-Nov-2019 07:57
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nztim:
throbb: I've been with Bigpipe for years and haven't had any real problems. Have used their email support once which they took ages to reply to.

Been looking at moving lately as there are a lot of options out there that seem to offer more for a much cheaper price.


There are cheaper options until you wabt things like Static IP addresses then others don't look so cheap anymore

 

Yeah, bang on there. I only left Vodafone years ago because for me to get a static was going to push my monthly bill up by another $40 a month.

 

Voyager gave me everything I wanted for $100 a month (Saving $60 compared to V/fone). Only left Voyager because they couldnt offer me 100/100 without going to a business plan with a higher monthly bill again.

 

 

 

BP have been perfectly fine for me, not had any issues so far as such, only frustrating thing is I cant change my billing date :D 

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : Ryzen 5 3600 / 16GB DDR4 / RX580 4GB    Console : Xbox One

 

Now on BigPipe 100/100 and 2Talk               Add me on Steam


95 posts

Master Geek


  # 2352815 13-Nov-2019 15:43
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xpd:

 

nztim:
throbb: I've been with Bigpipe for years and haven't had any real problems. Have used their email support once which they took ages to reply to.

Been looking at moving lately as there are a lot of options out there that seem to offer more for a much cheaper price.


There are cheaper options until you wabt things like Static IP addresses then others don't look so cheap anymore

 

Yeah, bang on there. I only left Vodafone years ago because for me to get a static was going to push my monthly bill up by another $40 a month.

 

Voyager gave me everything I wanted for $100 a month (Saving $60 compared to V/fone). Only left Voyager because they couldnt offer me 100/100 without going to a business plan with a higher monthly bill again.

 

 

 

BP have been perfectly fine for me, not had any issues so far as such, only frustrating thing is I cant change my billing date :D 

 

 

 

 

 

 

$40 p/m for Static IP that is daylight robbery!


627 posts

Ultimate Geek


  # 2353243 14-Nov-2019 14:11
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insane:

 

That's a myth. My skinny router has never been powered on. They just won't help you set up another 3rd party router, but as long as you configure it per usual you'll have no trouble.

 

 

You also need to be prepared to dig it out if you ever have an issue, because tech support won't help you until you confirm you're using the Skinny HG659.

 

I was on Bigpipe for about two years before switching to Skinny around 18 months ago. Other than the HG659 annoyance, the experience is basically identical in terms of both internet performance and support. As Skinny is significantly cheaper, for me, switching was a great move. I do miss my BP static IP but managing dynamic DNS is pretty easy in 2019.


1030 posts

Uber Geek


  # 2353294 14-Nov-2019 15:42
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allio:

 

insane:

 

That's a myth. My skinny router has never been powered on. They just won't help you set up another 3rd party router, but as long as you configure it per usual you'll have no trouble.

 

 

You also need to be prepared to dig it out if you ever have an issue, because tech support won't help you until you confirm you're using the Skinny HG659.

 

I was on Bigpipe for about two years before switching to Skinny around 18 months ago. Other than the HG659 annoyance, the experience is basically identical in terms of both internet performance and support. As Skinny is significantly cheaper, for me, switching was a great move. I do miss my BP static IP but managing dynamic DNS is pretty easy in 2019.

 

 

 

 

that's not entirely true . . .
When I was having issues Skinny actually encouraged me to use another router for troubleshooting.
I put in a fritzbox 7490 and they helped me set it up . . .
Since then I've needed help on one other occasion and they were still happy to help me even though I was still using the fritz


'That VDSL Cat'
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  # 2353529 14-Nov-2019 19:46
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farcus:

allio:


insane:


That's a myth. My skinny router has never been powered on. They just won't help you set up another 3rd party router, but as long as you configure it per usual you'll have no trouble.



You also need to be prepared to dig it out if you ever have an issue, because tech support won't help you until you confirm you're using the Skinny HG659.


I was on Bigpipe for about two years before switching to Skinny around 18 months ago. Other than the HG659 annoyance, the experience is basically identical in terms of both internet performance and support. As Skinny is significantly cheaper, for me, switching was a great move. I do miss my BP static IP but managing dynamic DNS is pretty easy in 2019.



 


that's not entirely true . . .
When I was having issues Skinny actually encouraged me to use another router for troubleshooting.
I put in a fritzbox 7490 and they helped me set it up . . .
Since then I've needed help on one other occasion and they were still happy to help me even though I was still using the fritz


I'd suspect what they were doing is confirming it wasn't just a modem fault.

It's a very basic check to have within the toolkit..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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