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83 posts

Master Geek

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# 261859 18-Dec-2019 16:14
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This is mostly a rant in sheer frustration that it's impossible to get directly to @ChorusNZ.

 

A simple upgrade from VDLS to Fibre has taken over three months now. Cutting a long story short I got them, finally, to use the existing copper duct rather than digging up the drive and it all came operational last week complete with the phone number transfered to the Fritzbox.

 

Then on Monday afternoon it all stopped. Several calls to 2degrees, which each time have elicited a different story, not their fault, but the latest is that Chorus need a plan agreed and a new install. They claim that there is nothing installed.

 

Fortunately I may be able to restore the VDSL connection as it's a different supplier and suspecting there might be trouble I've kept it going.

 

What is a problem is that the install is for the local Coastguard and the internet and phone are shall we say more than helpful in getting prompt responses to call outs.

 

Very frustrating.....


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7194 posts

Uber Geek

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Subscriber

  # 2377903 18-Dec-2019 18:32
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Hi, sounds like a right royal pain, might I suggest to try accellerate action PM @chorusnz with the address details so they can action sooner

 

Cyril


369 posts

Ultimate Geek

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Chorus NZ

  # 2378217 19-Dec-2019 09:27
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@kiwibob1 I'm sorry to hear that.

 

Flick us a DM with your address and ill look into it. Sounds like someone has messed up records or the like. ^Richard


 
 
 
 




83 posts

Master Geek

Lifetime subscriber

  # 2378226 19-Dec-2019 09:39
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Chorusnz:

 

Flick us a DM with your address and ill look into it. Sounds like someone has messed up records or the like. ^Richard

 

 

Thanks, much appreciated




83 posts

Master Geek

Lifetime subscriber

  # 2378804 19-Dec-2019 22:21
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Rapid action by @chorusnz and the internet/phone came back to life in time for the weekend. Many thanks.


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