Fibre got taken out :(

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Wheelbarrow01

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Chorus

#2380653 23-Dec-2019 23:43

@chorusnz is probably taking a well deserved break so may not respond to the tag for a while, whereas I am sort of working (on an on-call basis) for the next few days.

I am concerned that any technician would offer to fix anything for a cash payment as that is not the way Chorus (or our sub-contractors) operate. Feel free to PM me the tech's mobile number so that we can track down who he is and provide some feedback/coaching. I agree with a previous poster - he probably could have phoned it in and got a ticket created and assigned to himself, but in my opinion requesting a cash payment - especially from someone who isn't responsible for the damage - is not really cool.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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halper86

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#2380857 24-Dec-2019 11:29

Wheelbarrow01:
@chorusnz is probably taking a well deserved break so may not respond to the tag for a while, whereas I am sort of working (on an on-call basis) for the next few days.

I am concerned that any technician would offer to fix anything for a cash payment as that is not the way Chorus (or our sub-contractors) operate. Feel free to PM me the tech's mobile number so that we can track down who he is and provide some feedback/coaching. I agree with a previous poster - he probably could have phoned it in and got a ticket created and assigned to himself, but in my opinion requesting a cash payment - especially from someone who isn't responsible for the damage - is not really cool.

I agree with you but I can see where @zeon is coming from. He just wants his internet fixed, unfortunately chorus are slow. A few months ago we had an outage for 5 days

chevrolux

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#2381101 24-Dec-2019 21:46

Wheelbarrow01:
@chorusnz is probably taking a well deserved break so may not respond to the tag for a while, whereas I am sort of working (on an on-call basis) for the next few days.

I am concerned that any technician would offer to fix anything for a cash payment as that is not the way Chorus (or our sub-contractors) operate. Feel free to PM me the tech's mobile number so that we can track down who he is and provide some feedback/coaching. I agree with a previous poster - he probably could have phoned it in and got a ticket created and assigned to himself, but in my opinion requesting a cash payment - especially from someone who isn't responsible for the damage - is not really cool.

Lol... are you really that surprised though, or is that just the official line? Chorus has consistently shown they want they maximum amount of work done for the lowest dollar amount. The guys are worked to the bone via dodgy contractors and rubbish "codes". So saying $60 to fix this makes absolute sense.

Overall though, this makes me laugh. The UFB project has been amazing for NZ, but this type of issue highlights all the issues with the private/public partnership. To build the $2 billion network under budget, they had to string it on 50 year old poles in some places. And then when there is a fault, the consumer has to ring a third party, who in turn contacts the network owner to go get it fixed. So much bureaucracy for such a simple thing.

Dynamic

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#2384133 2-Jan-2020 12:26

I agree @chevrolux.

If I'm working from home, or if the broadband at my office goes down, I'd actually happily pay a bit to push my job to the top of the queue. A convenience charge.

Likewise if I'm troubleshooting something for a client and need vendor involvement, be that an ISP or other vendor. My client won't be pleased to have me sitting in theor office charging for my time while sitting on hold. Take my credit card and charge me $20 to get me to the front or skip straight to a Level 2 tech. I know it would be unpopular with some people, but I'm a little surprised that no company I know of does this. (Actually.... I recall that Brother the printer company has a Dealer Helpdesk which was brilliant the one time I needed it to troubleshoot a non-trivial issue for a client - no extra cost.)

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703

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#2405565 23-Jan-2020 22:43

I absoutely see no problem with the fibre to the curb install.

Jase2985

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#2405614 24-Jan-2020 05:17

has this been resolved yet?

Zeon

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#2405616 24-Jan-2020 05:28

Jase2985:

has this been resolved yet?

Yup it was 2 days after :) for free. I got the technician to leave an extra 5m of cable before connecting to the ERP too as I plan toswitch from overhead to underground entry into the property in the near future. So overall quite helpful for that part!

Speedtest 2019-10-14

grimwulf

121 posts

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#2405669 24-Jan-2020 10:04

You have my sympathy, given how much work, entertainment, social connection etc. is delivered over the internet these days, losing your connection for any length of time is like losing a limb.

I did want to chime in on the bribe request you received though.

Bribes like that are very common in other countries - in some you can barely interact with a service without bribing or tipping each individual you come into contact with to move your case through the morass of corrupt bureaucracy.

It's obviously very rare here in New Zealand, but it's a creeping corruption - once established - if some get away with it, they tell their mates/colleagues who also do it - and it slowly becomes an expectation or even an obligation - as they're well aware how frustrating it is to be stuck waiting.

When I first read your note, I thought, hell I would have just paid the $60 - but on reflection - it's a really slippery slope. How long before it becomes a bidding war to get your case to the top of your local installer's queue? How would you feel if some bloke down the street jumped ahead of you because he paid the guy a hundy? Then there's migration to other industries - what if your builder moved to another job just because the other guy paid a sweetener?

So on reflection I'd pass on the info you have about the guy to the Chorus guy earlier in the thread - this is something that really needs to be stamped out before it gets established.

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