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Topic # 26471 23-Sep-2008 21:15
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We've just moved into a new place in Tauranga, and it's a bit disheartening moving only 1.5km down the road, and having the DSL line go from full speed ADSL2 to under 2000kbps :(  My parents live right accross the road and get a much higher sync speed (will head over tomorrow to get an exact number, but by memory their line speed is near maximum). The fact that they have such a high line speed leads me to believe that the issue must lie in this new house somewhere, correct?

The house has never been connected to ADSL in the past, and there are two jack points. One of them has the phone and a filter, and the other one has the router. My internet and phone line are both with Slingshot. Who do I contact regarding this issue? Is it going to cost me to fix it? Thanks.

edit: Here are my line stats.




edit 2: FYI, it does seem that I'm on an ADSL2+ exchange, as I can force it to connect as ADSL2+, but it's unstable.


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  Reply # 166807 24-Sep-2008 17:30
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Your stats look typical for 50dB line attenuation. Perhaps you were on a cabinet before, but are now feed from the exchange. This does happen, due to capacity or the way the cable runs to you house etc.
Phone you ISP and explain the discrepancy, and get them to investigate hooking you onto a closer roadside cabinet if available.

If you are stuck with the 50dB line attenuation, get a master filter installed.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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