Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

11 posts


#265636 2-Feb-2020 12:37
Send private message quote this post

Hi guys. I apologize if this is posted in the wrong forum.




Long story short, my sister moved into a student flat yesterday, and I noticed the power cable and the optical cable connecting the termination point and ONT were both missing.


Power cable isn't a problem, but we contacted the ISP about the optical cable and they quoted a $300 fee (at least) to repair. We contacted the landlord and she said the charge will not be covered by her, and my sister and her flatmates have to pay it.


Does anyone know where we should go from here? The damage was not their fault, but the fault of the previous tenants. I guess the problem comes that the ONT is not owned by the landlord, but Enable?




Cheers guys, any advice is appreciated.

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

4390 posts

Uber Geek


  #2411594 2-Feb-2020 16:46
8 people support this post
Send private message quote this post

The fibre and ONT are part of the property.


The landlord needs to pay. This should have been checked before the landlord refunded the bond to the original tenant. If they didnt, their loss. It's no different to if there was damage to the oven and the landlord failed to check that.

2 posts

Wannabe Geek


  #2411813 3-Feb-2020 10:18
5 people support this post
Send private message quote this post

Hi there, if your sister has just moved into the property, and found that part of the Enable equipment is damaged or missing, then a site visit will need to be booked to reconnect this property. In these situations, Enable do not seek to recover the costs to replace or repair equipment, from the new customer. In some circumstances, Enable may seek to recover cost from the property owner. 


The best way for your sister to proceed is to place an order with preferred RSP, and request a Technician visit. The RSP can select a Truck Roll, and add instructions in the order to repair/replace the fibre patch lead and supply a new power cable. In these situations, the more information the new customer can give their RSP to pass onto the LFC, then the quicker and easier the problem can be resolved. 




Please feel free to private message me with further details - happy to help make sure this is resolved quickly and easily once the order has been placed by the RSP :)



View this topic in a long page with up to 500 replies per page Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09

COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07

Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03

Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39

New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35

New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11

D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32

Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59

OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54

D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00

Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04

Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19

TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48

Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44

Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.