Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


5 posts

Wannabe Geek


Topic # 26780 3-Oct-2008 08:47
Send private message

hii'm with slingshot,fireplan full speed down.i'm getting very slow speed.i called slingshot but they said my line only allow max of 1.25mbps which is equivalent to about 100kbps download speed.what should i do?is it the phone line that i damaged or something?thankstrung

Create new topic

xpd

Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 168763 3-Oct-2008 10:09
Send private message

Yup, request a tech onsite to run some tests.

Ive been told that if you are getting 2mbps+ then Telecom wont help as they consider 2mbps+ Broadband. If its under, then theyre more likely to help. But this is coming from an ISP who gave me so much crap regarding a s*** connection it wasnt funny....

But be warned, if a Telecom contractor does come out and finds a fault in your equipment, (adsl filter, router, another phone causing the fault) then be prepared to  cough up some money. (Think its usually around $90)

Which area are you in and do you know how far your exchange is ?




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




5 posts

Wannabe Geek


  Reply # 168773 3-Oct-2008 11:15
Send private message

nah sorry i don't know anything bout this are as i just moved in.loli live in mt edenhow do request a tech ?who should i call?what speed do you get?

xpd

Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 168777 3-Oct-2008 11:26
Send private message

Ring your ISP - explain the issue to them, They should then go though some troubleshooting with you such as unplugging all other phone devices in the house etc.
If they cant help over the phone, they should then contact Telecom on your behalf and organise someone to come out and check your lines etc.

Im in Glenfield so quite a distance from you, but Im 2km exactly from the local Glenfield exchange and get 5.5-6mbps.

Good luck!




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




5 posts

Wannabe Geek


  Reply # 168786 3-Oct-2008 12:08
Send private message

you're lucky brohow do i know how far i am from the exchange?thanks for the info

xpd

Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 168796 3-Oct-2008 12:40
Send private message

Luckily my father used to work for Telecom so he told me where it was :-p
There is a way to get a rough idea by the readings from your router but Im not sure on the formula....

You can having a look here as well - but its not always correct (as I discovered)
http://hwiki.digitalsouth.net.nz/broadband/exchange_locations





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




5 posts

Wannabe Geek


Reply # 168800 3-Oct-2008 12:44
Send private message

my house is only 1.9 km from the exchange?!what happen?! you're so lucky and i'm the oppositelol:(

xpd

Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 168808 3-Oct-2008 13:25
Send private message

Sounds like youve got a line fault somewhere then..... get onto your ISP and go from there.




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz




5 posts

Wannabe Geek


  Reply # 168819 3-Oct-2008 13:54
Send private message

i have but they didn't really work anything out.so who can i contact to check if there is any line faults around my house?thanks

xpd

Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 168822 3-Oct-2008 14:07
Send private message

You can try calling Telecom directly but 99% of the time theyll send you back to your ISP.

If Slingshot refuse to offer any further assistance, start screaming Fair Go at them Tongue out Seems to be the only way to get things done these days.....




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.