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540 posts

Ultimate Geek

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  #2453276 2-Apr-2020 19:44
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hio77:

 

nztim:

 

NONE of this has anything to do with the sync rate between your modem and the DSLAM I really hate some RSP's support sometimes

 

 

Remember, in this case it's a company who isn't wholesaling but partnering. it's very much like Stuff Fibre.

 

If you need to raise a fault with them, it needs to go to Devoli to manage it as a Tier 2 basically..

 

 

 

When your a provider in that situation, you get all your tier 1 testing out of the way first. Possibly even blind (in terms of system tests which sounds like the case here)

 

 

 

 

Are contact energy just another VRSP through Devoli?

 

 

 

 


953 posts

Ultimate Geek


  #2455868 6-Apr-2020 15:01
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Any luck yet @dazman626?

 

 


 
 
 
 


'That VDSL Cat'
12315 posts

Uber Geek

Trusted
Spark
Subscriber

  #2455874 6-Apr-2020 15:06
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nztim:

 

Are contact energy just another VRSP through Devoli?

 

 

I thought them to be through another vendor, but yes. 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


1466 posts

Uber Geek


  #2455884 6-Apr-2020 15:19
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For Contact Energy I think it is Feenix ?


196 posts

Master Geek


  #2455921 6-Apr-2020 15:26
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It may be worth checking all the internal wiring and connecting it as directly as possible to the incoming pair, to rule out any internal wiring faults.




13 posts

Geek


  #2467148 21-Apr-2020 15:23
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Hi all,

 

Sorry for the long period of silence. I waited (till now) for the ISP to respond. 

 

On the 9th April the first response was : 
"..the speeds you are currently getting are up to standard for your current connection".

 

I replied that it used to be better and that my neighbour is getting 25Mbps, so why can't I?

 

This morning they responded:

 

"Since we don’t own or operate the copper network, we don’t have the information to provide you with specifics as to why another property may have access to higher speeds. Varying speeds is typically the nature of DSL connections. Lower speeds are typically caused by ‘line attenuation’ as copper is very subjectable to environmental factors and distance from the nearest cabinet/exchange. As such, we are unable to improve your connection any further.
If you feel that the current speeds are unsatisfactory, we would recommend enquiring into a Wireless Broadband connection with an internet service provider that offers this service. This is typically delivered wirelessly over mobile phone towers (4G network.) If you decide to move to this type of service, please inform us so we can cancel your service."

 

So,...
I either accept it "as it is", or get another ISP.
(If it is the copper cable, then changing my provider will have no impact.)
UFB is a few years away for our town

 

Thanks for all the replies to date.

 

 


540 posts

Ultimate Geek

Subscriber

  #2467154 21-Apr-2020 15:32
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dazman626:

 

Hi all,

 

Sorry for the long period of silence. I waited (till now) for the ISP to respond. 

 

On the 9th April the first response was : 
"..the speeds you are currently getting are up to standard for your current connection".

 

I replied that it used to be better and that my neighbour is getting 25Mbps, so why can't I?

 

This morning they responded:

 

"Since we don’t own or operate the copper network, we don’t have the information to provide you with specifics as to why another property may have access to higher speeds. Varying speeds is typically the nature of DSL connections. Lower speeds are typically caused by ‘line attenuation’ as copper is very subjectable to environmental factors and distance from the nearest cabinet/exchange. As such, we are unable to improve your connection any further.
If you feel that the current speeds are unsatisfactory, we would recommend enquiring into a Wireless Broadband connection with an internet service provider that offers this service. This is typically delivered wirelessly over mobile phone towers (4G network.) If you decide to move to this type of service, please inform us so we can cancel your service."

 

So,...
I either accept it "as it is", or get another ISP.
(If it is the copper cable, then changing my provider will have no impact.)
UFB is a few years away for our town

 

Thanks for all the replies to date.

 

 

Changing provider to another provider wont fix your issue, there is something fundamentally wrong with your pair - what changing provider will do if you elect one that is not a Virtual RSP  that is just reselling feenix/devolix/vocus is you will be able to get simple things like line checks which identify these faults as all this information is available via API to the RSP


 
 
 
 


1466 posts

Uber Geek


  #2467162 21-Apr-2020 15:43
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I should correct my post above the wholesaler in this case is actually Vocus (as per IP configs in previous screenshots), they go by a few retail brands Slingshot, Orcon, Flip, not sure how their customer service and technical support stacks up? 


5283 posts

Uber Geek


  #2467409 21-Apr-2020 21:00
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I would change provider from Contact in any case, and (as mentioned above) don't go for one that just wholesales another provider's service, despite how much nicer and cheaper it may seem. In fact, I would never choose a provider solely based on price.


196 posts

Master Geek


  #2467435 21-Apr-2020 21:40
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As above, try connecting the modem directly to the incoming phone line. A large proportion of wiring faults are inside the house.

 

 

 

 


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