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742 posts

Ultimate Geek

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#270229 29-Apr-2020 15:38
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It looks like Voyager has bought out HD.net.nz ( or at least the ISP portion)

 

 

 

Edit: Late to the party on that announcement lol, edited the post title

 

 

 

A friend  just received an email detailing the change over

 

 

 

FAQ on Voyagers website is here - https://voyager.nz/hd-faq

 

 

 

From the e-mail:

 

 

Dear *******,

 

We are delighted to announce that HD Net has been acquired by Voyager Internet. This union will enable you to access an even greater service and experience by becoming part of the Voyager family.

 


Who is Voyager?

 

Proudly New Zealand-owned and operated with offices in Auckland, Christchurch, and Wellington, Voyager was founded in 2010 by internet entrepreneur Seeby Woodhouse. Passionate about technology, Voyager was one of the first New Zealand Internet Service Providers to offer VDSL broadband and an early adopter of fibre technology, having offered fibre broadband since 2013.
Voyager has been providing internet, phone, hosting, and domain services to thousands of happy customers across New Zealand since its establishment. Taking pride in providing a quality, homegrown Kiwi service, Voyager’s philosophy stresses the importance of an excellent customer experience. 
It is this common philosophy and focus on the customer that has brought HD Net and Voyager together, making them a natural fit.

 


What will you get with Voyager?

 

As a member of the Voyager family, you’ll enjoy super-fast and reliable internet on Voyager’s 100Gb network and have access to Voyager’s friendly New Zealand-based support desk seven days a week, from 8am-10pm. Voyager’s helpdesk answers 80% of all support calls within 60 seconds, which means you’ll get the help you need faster!
You’ll also save money on fees associated with your service, as Voyager does not charge extra fees for things such as upgrades, move-house, or late payments. Plus, Voyager customers enjoy other perks like free national calling.
And if you’re a business owner, Voyager specialises in helping small to medium sized businesses harness the power of technology to succeed and thrive, making them a great choice to be your Digital Transformation Partner.

 

What’s going to happen?

 

In the coming weeks, we will be making some changes in the background to move your account and services over to Voyager. Don’t worry, the changeover will be simple and there will be minimal disruption to your service. Most likely, you won’t even notice the change - other than Voyager’s awesome speeds! Voyager will contact you to let you know when we’ve started planning your migration.

 

 

 

 

Clint


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Ultimate Geek

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  #2473509 29-Apr-2020 16:15
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So I went to the Voyager website to see what the charges are. I had to enter my address and select fiber and was told it is not available. That will interesting news to my current ISP who has been supplying me with a fiber connection for one year.


 
 
 
 


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  #2473527 29-Apr-2020 16:23
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Bananabob:

 

So I went to the Voyager website to see what the charges are. I had to enter my address and select fiber and was told it is not available. That will interesting news to my current ISP who has been supplying me with a fiber connection for one year.

 

 

This appears to be broken. @VygrNetworkMonkey might be able to assist.

 

I tried because HD.net is cheaper than what I am currently paying at Voyager and wanted to see what price was being offered to new Voyager customers. I look forward to my bill coming down $4 per month next month (that'll help pay for the extra IPs I need).


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  #2473529 29-Apr-2020 16:25
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Won't you be grandfathered in on old plans and pricing?




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Ultimate Geek

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  #2473533 29-Apr-2020 16:33
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mattwnz:

 

Won't you be grandfathered in on old plans and pricing?

 

 

 

 

only if the are cheaper than the current Voyager plan

 

 

 

From the FAQ:

 

 

 

 

WILL MY PLAN OR PRICING CHANGE?
Your current Broadband plan and pricing remains unchanged. If you happen to be paying more than our standard rates, we’ll reduce your monthly charge to align with our standard pricing. Standard Voyager rates will apply on any subsequent changes.

 

 

Clint


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Master Geek

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  #2473541 29-Apr-2020 17:04
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SirHumphreyAppleby:

 

...

 

This appears to be broken. @VygrNetworkMonkey might be able to assist.
...

 

 

Heya @Bananabob

 

Can you private message me your details and I'll see whats up.

 

Edit: Appears the Chorus API is down - since 2:30pm this afternoon.





Voyager Internet - Network Monkey

342 posts

Ultimate Geek


  #2473678 29-Apr-2020 21:27
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I wonder how Voyager will handle those on HD with their own VOIP gear, as voyager want their router to be used 
Also HD is cheaper for me with VDSL + VOIP, wonder if pricing remains the same ?

 

Interesting times ahead


 
 
 
 


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  #2473692 29-Apr-2020 21:52
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Hang on, I'm a bit behind here. I thought HD acquired Unlimited, and now HD has been acquired by Voyager? Is that right?


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  #2473756 30-Apr-2020 07:55
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quickymart:

 

Hang on, I'm a bit behind here. I thought HD acquired Unlimited, and now HD has been acquired by Voyager? Is that right?

 

 

HD was sold to a new entity of which Seeby Woodhouse was the primary shareholder. Not sure if this is now really a purchase of HD/Unlimited or a merging of brands and customer bases to help reduce backend overhead and duplication of two business units.


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  #2473757 30-Apr-2020 08:01
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freakngeek:

I wonder how Voyager will handle those on HD with their own VOIP gear, as voyager want their router to be used 
Also HD is cheaper for me with VDSL + VOIP, wonder if pricing remains the same ?


Interesting times ahead



Voyager have a very comprehensive VoIP platform. It wouldn't be an issue for them to simply provide SIP credentials to customers who wanted them.

342 posts

Ultimate Geek


  #2473773 30-Apr-2020 08:41
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chevrolux:
Voyager have a very comprehensive VoIP platform. It wouldn't be an issue for them to simply provide SIP credentials to customers who wanted them.

 

After reading instructions looks like new SIP credentials will be sent out at some point at change over
New Dedicated IP to come as well
Can't see too many changes a happening as UL to HD to VGR just money changing hands, at this rate wonder how long before another fish eats Voyager


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  #2473824 30-Apr-2020 09:36
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Did they buy Ben as well? Man I saw first hand how Hosting Direct operated back in the day.....





Speedtest 2019-10-14


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  #2473832 30-Apr-2020 09:43
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It looks like Ben is still working for them according to his LinkedIn https://nz.linkedin.com/in/nzbensimpson

 

Will be interesting to see what Voyager do with his datacentre - if they keep it up, or if they decommission it.

 

 





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Ultimate Geek

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  #2473950 30-Apr-2020 11:12
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chevrolux:
freakngeek:

 

I wonder how Voyager will handle those on HD with their own VOIP gear, as voyager want their router to be used 
Also HD is cheaper for me with VDSL + VOIP, wonder if pricing remains the same ?

 

Interesting times ahead

 



Voyager have a very comprehensive VoIP platform. It wouldn't be an issue for them to simply provide SIP credentials to customers who wanted them.

 

Do they have any polices around providing them?


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Master Geek

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  #2473973 30-Apr-2020 11:46
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nztim:

 

chevrolux:

Voyager have a very comprehensive VoIP platform. It wouldn't be an issue for them to simply provide SIP credentials to customers who wanted them.

 

Do they have any polices around providing them?

 

 

Heya @nztim

 

Our 'default' policy on residential is for our own supplied/configured CPE, (w/ ata ports of course!), to be utilised.
This is purely from a stance of: 'It just works and we can support it 100%', resulting in a massive reduction in support queries etc - which I'm sure you can appreciate when we have thousands of residential voice customers.

 

There is a possibility of utilising your own hardware, but this will need approval from the Voice team to ensure compatibility etc.
Our team has a fairly in-depth knowledge of a number of devices, but if your device falls outside our knowledge base, we may not be able to provide support with setup/config issues outside of providing you the standard credentials and endpoints.
Of course, we will still provide support for any other issues that are not related to your ATA.

 

If you need any more info, hit me up and I'll fire any questions through to the Voice team for you.





Voyager Internet - Network Monkey

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