VDSL micro-outages in the Glenfield area

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#2646691 3-Feb-2021 22:36

What if I live up a shared driveway and would love fibre, but either my neighbours are elderly or arrogant so-and-so's who either don't know how to or simply refuse to give consent? Yes, there are places like that - and I would be penalised through no fault of my own, but more my neighbour's inaction (or anger). How is that fair?

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#2646696 3-Feb-2021 23:03

Yes there are lots of people who would love fibre who can’t get it because their property is considered a non standard install or it’s blocked by a neighbour who wants it thrusted underground

Or two buildings on one legal dwelling and the free install is already taken place for the first building

4G FWA Is also NOT a replacement for all copper, it’s a replacement for those who have slow DSL connections under 20mbps

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#2646700 3-Feb-2021 23:29

Then you pay the full cost to maintain the copper network? I'm sure that it will get sorted out to have these installs allowed to go ahead despite neighbor objection once they are caught up with the easy installations.

The non standard installs can pay for it, the 2 buildings ones should get a free installation if they had multiple copper installations because that is only fair, but if you want a nice pretty undergrounded installation then it should cost.

Copper is a dead end. It should no longer be supported or maintained in places with fiber as an option. Customers reluctance to pay for installations is not the telcos problem. IMO the changes to rentals that say that landlords cannot object to fiber do not go far enough. It should be required, just as water and power and heating are required. If you want to rent your grannyflat out to someone, has to have fiber in it or no go. If you have a shared driveway and someone objects, then you either buy them off, or sell up the rental property to someone who will live in it and put up with no internet.

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#2646705 3-Feb-2021 23:48

It will get sorted out and I see another round of law changes coming

Its just not going to be overnight like your original reply was calling for :)

My friend was quoted several thousand to get it to his house despite fibre outside his gate as he is 250 odd metres from the road - If they want to switch off his copper that install better be free

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atomeara

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#2648921 7-Feb-2021 12:24

Copper Withdrawal is coming, and it is coming soon to some areas.

Chorus will start pilot notices next month with the withdrawal planned for August.
It will be in Chorus UFB 1 areas, starting with cabinets with no active connections (not sure if in this case they even need to wait until August or can just power them off in March).

As well as areas with low numbers of connections, they have about 30 cabinets they want to start with as the pilot withdrawal.

https://sp.chorus.co.nz/product-update/moving-forward-withdrawing-copper-2021

However there are protections for people with copper connections still.

The key one being (there are limited reasons landlords and neighbors can object to installs after a number of law changes):

The end-user must have a connection to the fibre service installed at no cost to the end-user irrespective of whether the connection is standard or nonstandard. This means that, if a fibre connection cannot be installed (for example, due to third-party property access issues), Chorus will not be able to withdraw the copper service. However, this requirement will not need to be met if the end-user does not reasonably cooperate with the installation process or if the end-user does not take reasonable steps available to them to resolve a third-party issue;

https://comcom.govt.nz/regulated-industries/telecommunications/regulated-services/consumer-protections-for-copper-withdrawal/copper-withdrawal-code

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#2648968 7-Feb-2021 12:58

atomeara:

The end-user must have a connection to the fibre service installed at no cost to the end-user irrespective of whether the connection is standard or nonstandard. This means that, if a fibre connection cannot be installed (for example, due to third-party property access issues), Chorus will not be able to withdraw the copper service. However, this requirement will not need to be met if the end-user does not reasonably cooperate with the installation process or if the end-user does not take reasonable steps available to them to resolve a third-party issue;

The biggest issue is..... Chorus (well old Telecom) connected multiple dwellings on one legal title and currently tax payer funding only covers one install per legal property (SAM ID) - Currently if the other dwellings want Fibre they have to pay for the in-fill (around 3K) - so for chorus to withdraw copper they will have to provide that in-fill at no cost to the customer

I have a customer in Porirua - 3 dwellings on 1 SAM ID we were the first to install fibre, the remaining 2 dwellings are stuck on copper unless they fork out the 3k each for the in-fill

So that leaves the question, there is no government money for the remaining 2 so are chorus going to dig into their pockets to provide the remaining 6k to install fibre at the other two dwellings?

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neb

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#2649246 7-Feb-2021 22:59

neb:
Out for a day or two, I'll report back on ADSL vs. PPP on Friday... given the rapid rate at which it comes back I was tending more towards a PPP issue, but historically PPP outages have lasted for a minimum of many minutes rather than tens of seconds.

So now I've got logging turned on and it's been stable ever since... I'll report back when something happens.

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#2649248 7-Feb-2021 23:04

neb:
neb:

Out for a day or two, I'll report back on ADSL vs. PPP on Friday... given the rapid rate at which it comes back I was tending more towards a PPP issue, but historically PPP outages have lasted for a minimum of many minutes rather than tens of seconds.

So now I've got logging turned on and it's been stable ever since... I'll report back when something happens.

I'd take a stab at that it was a ISAM card fault.

There is an issue that still goes around sometimes where they just lock up and cause resyncs/ppp reauths in about 200~400 a day.

When i was at Spark, we had a report that would pickup when these were happening in mass on a single linecard and report it through. 99% of the time, chorus will come back say card reset and hey, all sorted.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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#2649249 7-Feb-2021 23:09

atomeara:
The end-user must have a connection to the fibre service installed at no cost to the end-user irrespective of whether the connection is standard or nonstandard.

The problem in my case at least is that there's no easy way to install it. That is, if you've got a concrete saw, a ride-on trencher, and a digger, you can tear a channel across the property, assuming it can handle the slope, but it'll wreck half the garden in doing so. As part of the rebuild I've got fibre set up to go in, meaning everything but the ETP in place, but getting the fibre from the street to the ETP is the tricky bit. Given that it doesn't get me anything I don't already have, I'll stick with VDSL until I'm forced to change.

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#2649258 7-Feb-2021 23:47

hio77:
I'd take a stab at that it was a ISAM card fault. There is an issue that still goes around sometimes where they just lock up and cause resyncs/ppp reauths in about 200~400 a day.

When i was at Spark, we had a report that would pickup when these were happening in mass on a single linecard and report it through. 99% of the time, chorus will come back say card reset and hey, all sorted.

Thanks for that, I'll keep it in mind if I have to log a fault.

neb

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#2650215 9-Feb-2021 12:14

It's finally happened again, and it's at the PPP level:

2021-02-09 04:02:57 IPCP Opening (PPPoA); Own IP Address : x.x.x.x Peer IP Address : x.x.x.x

2021-02-09 04:02:57 PAP Login OK (PPPoA)

2021-02-09 04:02:57 PPP Start (PPPoA)

2021-02-09 04:02:57 >>> Dial-up triggered by user: 192.168.1.32

2021-02-09 04:02:18 PPP Closed : Remote Terminating (PPPoA)

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#2650217 9-Feb-2021 12:22

I thought that PPPoATM was ADSL only.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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#2650271 9-Feb-2021 12:55

Spyware:
I thought that PPPoATM was ADSL only.

It's ADSL + VDSL.

richms

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#2650290 9-Feb-2021 13:02

I have my draytech if you want to give that a shot and take the PPPoE over to a different device.

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#2650293 9-Feb-2021 13:09

richms:
I have my draytech if you want to give that a shot and take the PPPoE over to a different device.

Thanks, but it's already on a Draytek. Since it's at the PPP level it means I can complain to the ISP, if it was at the xDSL level it could be all sorts of stuff including physical damage to the line and whatnot, but a PPP issue should be easier to sort out. In any case since it's eased off since last week it may be sorting itself out, that's the first one in several days.

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