Chorus boosting 100/20 fibre to 300/100 in November/December

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#2857176 27-Jan-2022 15:03

rogercruse:

Linux:...Northpower have confirmed changes are coming Jan 2022 - 300/100...

@Linux: Probably jumping the gun here as January 2022 is quite over.... but my NorthPower located fibre network hasn't been upgraded yet.

@rogercruse Have you done the change plan option online?

rogercruse

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#2857255 27-Jan-2022 17:14

Linux:

@rogercruse Have you done the change plan option online?

Silly me, I assumed it was automatic and that they (NorthPower, Chorus, Vodafone, etc) would be advertising to improved speed.

I've now logged into my Vodafone account and I can't see anywhere to change my plan (Ultimate Home - Fibre 100) to a faster speed. It does give me the option to change from Fibre 100 to Unlimited but this actually doesn't seem to work.

Before I try phoning Customer Services (and spend a few hours on the phone!), are you able to confirm that NorthPower have implmented the Chrous 300 speed improvement?

Linux

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#2857313 27-Jan-2022 18:49

@rogercruse Put your address into the 2degrees website address checker what speed is offered?

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#2857566 28-Jan-2022 09:31

Linux: @rogercruse Put your address into the 2degrees website address checker what speed is offered?

Phoned NorthPower this morning and they have confirmed two things

They are providing the faster fibre speeds in the Northland area
I would need to change my fibre plan with my Internet provider

So, I've need to contact Vodafone Customer Services,

And judging by past experience, their service is usually slow and painful with each agent asks the same questions (e.g. confirm customer number, name, address, shoe size, etc) before putting me on hold and / or losing my call.

Hopefully, it take less than two hours!!!

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#2857578 28-Jan-2022 10:05

Interesting that Northpower are doing this manually, ie, requiring a plan change; I know Chorus did it automatically (as did UFF, by the looks of it) without me having to lift a finger.

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#2857581 28-Jan-2022 10:18

quickymart:

Interesting that Northpower are doing this manually, ie, requiring a plan change; I know Chorus did it automatically (as did UFF, by the looks of it) without me having to lift a finger.

Just got off the phone with Vodafone Customer Services - I cheated the bit by requesting a phone back.

I didn't catch the agent's name but he understood about the broadband speed upgrade and after a few moments had that processing (not sure what he did, but he explained that this would happen stright away). He then reviewed the mobile phone components (two phones) of my monthly bill and suggested a tweak that would save me money. OK, I would need to renew my mobile plan(s), but I don't have a reason to change them, so this was OK.

I'm running a speed test and waiting for the broadband speed to improve.... I'll report back when it changes.

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#2857633 28-Jan-2022 11:56

rogercruse:...I'm running a speed test and waiting for the broadband speed to improve.... I'll report back when it changes....

Still running speed test and waiting for the fibre speed to increase. I've also flicked off the power for the whole house, waited a minute before switching everything back on. Still no improvement.

I then used the text message process to contact Customer Services. Actually, much easier to use than trying to hold a conversation in broken english. I got two long standing minor issues sorted using text messaging.

Still waiting for the broadband speed improvements.

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#2857634 28-Jan-2022 11:57

Will be interested to know if that updates for you (Vodafone).

They told me mine has been enabled but still seems to be at 100/20. Have been advised to reboot everything, reset router to default, pull out cables, speedtest via cable, via 2.4Ghz wifi, via 5Ghz wifi. I'm not sure what else can be done. Could the old HG659 router be limiting it? Cables are detected as Gigabit connections. I doubt it. So now Vodafone has gone quiet.

"If you are using a laptop for the speed test there is chance that it can only test up to 100MBPS
Please connect a mobile to the 5ghz wifi and do a speedtest, same way all other devices has to be disconnected"

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#2858059 29-Jan-2022 08:41

Godzjr:

Will be interested to know if that updates for you (Vodafone).

They told me mine has been enabled but still seems to be at 100/20. Have been advised to reboot everything, reset router to default, pull out cables, speedtest via cable, via 2.4Ghz wifi, via 5Ghz wifi. I'm not sure what else can be done. Could the old HG659 router be limiting it? Cables are detected as Gigabit connections. I doubt it. So now Vodafone has gone quiet.

"If you are using a laptop for the speed test there is chance that it can only test up to 100MBPS
Please connect a mobile to the 5ghz wifi and do a speedtest, same way all other devices has to be disconnected"

Still no noticable improvement. I've re-booted everything and to avoid my complex home network (a mess of mesh devices, Sonos, switches, etc), I've enabled 5GHz wifi on my Ultra Hub router and did a couple of speed tests.

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#2858078 29-Jan-2022 08:54

You'll need to get onto Vodafone and let them know. My guess is they probably haven't done something right somewhere and the request hasn't been completed, despite telling you otherwise.

mentalinc

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#2858127 29-Jan-2022 11:32

If you were a customer of clear or other vodafone brands first you may be stuck on old billing platforms.

The migration starts in March from memory (earlier in thread), you need to call them up to do a manual transfer to the vodafone billing platform and plans to get the new speeds. Took my Dad like 20 mins to get it sorted.

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#2858132 29-Jan-2022 12:27

cyril7:

Hi, it all depends if its via UFB or Inspires own fibre (of which they have a lot), I just checked one of our work connections that is on Inspires own fibre and its still 200/100

Cyril

Hi, a couple of days back I checked the work connection that was on 200/100 and definitely directly on Inspire fibre not Chorus, its now running 300/300.

Cyril

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#2858140 29-Jan-2022 12:56

mentalinc: ... migration starts in March from memory (earlier in thread), you need to call them up to do a manual transfer to the vodafone billing platform and plans to get the new speeds...

Vodafone Customer Services have already used the 'new billing platform' excuse a while ago, so I don't think this explains it... unless they do a migration every couple of years!

Going to leave contacting Vodafone Customer Sevices until after the long weekend.

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#2858150 29-Jan-2022 14:14

I'd say the long weekend might be the best time just leave it on speaker phone until someone answers

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#2858154 29-Jan-2022 15:12

rogercruse:

mentalinc: ... migration starts in March from memory (earlier in thread), you need to call them up to do a manual transfer to the vodafone billing platform and plans to get the new speeds...

Vodafone Customer Services have already used the 'new billing platform' excuse a while ago, so I don't think this explains it... unless they do a migration every couple of years!

Going to leave contacting Vodafone Customer Sevices until after the long weekend.

Try them on Facebook, or you could also try their CEO who posts on here, @JasonParis

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