Paid for a year in advance of Full Flavour's fibre, but I'm still being billed per month.

Forums › New Zealand Broadband › Paid for a year in advance of Full Flavour's fibre, but I'm still being billed per month.

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Full Flavour

#3083664 2-Jun-2023 09:21

Baboon:
Jase2985:
can you update your thread to remove the thumbs down icon

If that's important to you, I think you'll need to request a mod to make it happen, as I no longer have the option to edit my post, sorry. If any mod is reading this, know that I've no objection.

It would be nice if this thread could be removed, seeing as we weren’t even given a chance to resolve the problem via normal support email.

If people can’t give us the courtesy of contacting us in the first instance, I might as well quit Geekzone.

Baboon

386 posts

Ultimate Geek

#3083665 2-Jun-2023 09:24

If my post about your mistake is that troubling, then I also offer the option of refunding my $950 and I'll take the opportunity to free Full Flavour of my business.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

Linux

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#3083667 2-Jun-2023 09:25

Baboon: If my post about your mistake is that troubling, then I also offer the option of refunding my $950 and I'll take the opportunity to free Full Flavour of my business.

@Baboon Are you always this rude? Give them a damn chance to look into this issue

Baboon

386 posts

Ultimate Geek

#3083669 2-Jun-2023 09:27

Linux:
Baboon: If my post about your mistake is that troubling, then I also offer the option of refunding my $950 and I'll take the opportunity to free Full Flavour of my business.

@Baboon Are you always this rude? Give them a damn chance to look into this issue

If this is rudeness, I hope I never change.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

boosacnoodle

961 posts

Ultimate Geek

#3083670 2-Jun-2023 09:28

Billing errors shouldn't really happen given how automated things are these days.

Linux

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#3083675 2-Jun-2023 09:32

boosacnoodle:
Billing errors shouldn't really happen given how automated things are these days.

Clearly you have never working on a billing System

Baboon

386 posts

Ultimate Geek

#3083676 2-Jun-2023 09:32

boosacnoodle:
Billing errors shouldn't really happen given how automated things are these days.

Much less $950 errors. Not a lot to some, but a fair chunk of change to me.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

Backblaze

Backblaze Unlimited Backup. World’s easiest cloud backup. Get peace of mind knowing your files are backed up securely in the cloud (affiliate link).

Linux

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#3083677 2-Jun-2023 09:33

Your attitude is what puts the staff of a business off from helping out on Geekzone!

freitasm

BDFL - Memuneh
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#3083680 2-Jun-2023 09:40

Whoa. I have a few comments on this.

Jase2985:

im sure its nothing nefarious

As it turned out to be. Hanlon's Razor.

rp1790:

OP, please address it at the source before posting about it on here, it's not really what GZ is for.

The OP is giving an opinion. Not necessarily against our rules. The OP is worried, paying a lump sum means the OP probably already budgeted the monthly money for other things so any unexpected money going out of an account can be a pain.

muppet:

I still don't like it. I am allowed to not like it. Even in public.

Correct.

myfullflavour:

It would be nice if this thread could be removed, seeing as we weren’t even given a chance to resolve the problem via normal support email.

If the OP requests it, of course it can be removed.

myfullflavour:

If people can’t give us the courtesy of contacting us in the first instance, I might as well quit Geekzone.

I think one is entirely unrelated to the other.

Linux:

Your attitude is what puts the staff of a business off from helping out on Geekzone!

I think one is entirely unrelated to the other.

Dynamic

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#3083683 2-Jun-2023 09:48

I don't know if Full Flavour use Xero or not, but we do and we've had a vaguely similar situation a couple of times. Client is in credit. Client's regular monthly invoice is generated by our job tracking software (and a copy is exported to Xero). We have to manually check for credits and apply them to the invoices, as Xero does not proactively prompt you for this. If our accounts team miss that manual step of checking for credits when the invoices are generated, it's not checked again until we send statements a few days later. A client with sharp eyes may spot this before we do and I'd estimate this happens once a year. Our client receives an email apology and an updated statement the next business day.

Fortunately having clients in credit is unusual. I do wish Xero prompted us to apply credits.

Our job tracking system that generates the bills integrates fully with Quickbooks and would avoid this situation entirely, but we'd move to Quickbooks without another very compelling reason.

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Baboon

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Ultimate Geek

#3083686 2-Jun-2023 09:51

Dynamic:
I don't know if Full Flavour use Xero or not

They do.

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

myfullflavour

896 posts

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Full Flavour

#3083688 2-Jun-2023 09:55

We use Xero and a third party system that generates the actual invoices.

I’ve submitted many feature requests to Xero on the topic of credits, but they’ve been ignored.

It’s a very manual process where we have to go through each credit each month after the billing run, see if there is an invoice we can apply it to, then onto the next one. So it’s pretty easy to miss one considering anything to do with credits is a manual process.

Vindy500

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Chorus

#3083692 2-Jun-2023 10:00

It would be nice if this thread could be removed, seeing as we weren’t even given a chance to resolve the problem via normal support email.

If people can’t give us the courtesy of contacting us in the first instance, I might as well quit Geekzone.

If it makes you feel better, the impression this thread gives me is that you are a provider who gives a great customer experience and resolves problems quickly

Baboon

386 posts

Ultimate Geek

#3092863 21-Jun-2023 09:27

Well it doesn't make me feel any better because of what happened today:

Today Full Flavour tried to take out _another_ $950 - which luckily for me failed, as I don't keep much more than a month ahead of expected bill money in my bill payment account.

So first I pay $950 on the 10th of May for a year's service. Full Flavour ignores that and keeps billing me the regular monthly amount. Now today they try to debit another $950!!!

"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

- Calvin and Hobbes (Bill Watterson)

Silvrav

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#3092866 21-Jun-2023 09:38

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