Any pros or cons on moving from Spark to Mercury for broadband?

Forums › New Zealand Broadband › Any pros or cons on moving from Spark to Mercury for broadband?

zxboy

4 posts

Wannabe Geek

#309396 15-Oct-2023 21:49

Hi all, we're on a Spark Netflix Fibre Max Open plan,with Netflix and Neon in the package. We've had good service from Spark and we've been with them for ages.

We're thinking of moving to Mercury for electricity and gas and can get their Fibremax unlimited data plan for $109 which is $20/month cheaper thank the base Spark package (yep, we'll still need to pay for Netflix and Neon separately). And of course we'll get a free TV and soundbar - which we don't need but could sell I suppose...

Does anyone have any positive or negative experiences with Mercury broadband in terms of performance, stability and service? I have read on glimp.co.nz that Mercury broadband isn't overly stable and customer service is a bit so-so.

Any thoughts / comments appreciated.

Russell

zocster

1956 posts

Uber Geek

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Trusted

Lifetime subscriber

#3147858 15-Oct-2023 21:53

I'm happy so far. Forked out for a couple of eeros.

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nztim

2825 posts

Uber Geek

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TEAMnetwork

Subscriber

#3147860 15-Oct-2023 22:31

Out of all the electricity companies that also sell broadband Mercury (formally trust power) is the only provider that actually owns their own network

All the others use re-sell someone else's product.

They peer on the at all three major cities and have a pretty solid network.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

zxboy

4 posts

Wannabe Geek

#3147925 16-Oct-2023 06:18

Thanks, sounds like moving would be OK. Didn't know about their network, good to know.

Cheers

CcMaN

83 posts

Master Geek

#3148209 16-Oct-2023 17:13

Might not be the popular opinion around Geekzone, I've been with them (Trustpower now Mercury) for a few years now and they have been really good.

Speeds are great, no drop outs, support IPv6. Once I was out of my initial contract with the free TV and soundbar they even pricematched with their competitors.

Service has always been quite good for us, when we moved home during Level 3 lockdown we found that fibre wasn't actually installed at our new property they sent us a 4G Wireless Broadband pack to use until Chorus could get a technician out to install UFB.

Honestly, I've had much more headaches in the past with the likes of 2degrees/Snap/Orcon, Vodafone & Spark.