Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
Wheelbarrow01
1479 posts

Uber Geek

Trusted
Chorus

  #3163399 25-Nov-2023 00:53
Send private message

The OP hasn't stated whether the resident in question already has an ONT installed in their unit or not, although it does specifically state a fibre cable is damaged rather than just a duct or conduit, so on that basis I assume an ONT is indeed installed but has a red optical signal light.

 

Assuming a pre-install has been done in full and an ONT exists that has just never been activated, then to me there seems to be two options:

 

     

  1. You or the resident can use the Chorus network damage online form to report the damage, and give as much information as you can. This form has several additional questions that you may be able to answer, such as did you or someone else cause the damage? If someone else, were they a contractor working at the site? If so, do you know their business name and physical address? Information like this can lead to Chorus fixing the damage and billing the responsible party rather than the person who merely reports it.
  2. The second option (assuming the resident is ready to connect to fibre) is for the resident to contact an RSP and place an activation order. Once activated, they can then immediately log a fault with the RSP, and a Chorus fault technician will be dispatched. Once again, the resident can explain that they did not cause the damage themselves, and that they believe a contractor is responsible. The fault tech will fill in a network damage report with all this information prior to fixing the damage. It is likely that the resident will then not be charged for the repair (but denying liability to the technician is crucial to ensure this). Even if the resident does receive a bill for repair from Chorus, they can still dispute the charge with the Chorus billing team and seek for it to be overturned by again stating that the resident did not cause the damage.

 

There's no need to overthink it. If your resident (or the resident association) didn't cause the damage then neither of you should have to pay for the repairs.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
alasta

6285 posts

Uber Geek

Trusted
Subscriber

  #3163432 25-Nov-2023 10:17
Send private message

Thanks Simon, I will talk this through with the resident and see how she wants to proceed.

 

I'm pretty sure there is an ONT in place as this is one of nine identical townhouses and all of them have had fibre up and going since day one. It's just this one single unit that has never had it working due to the damaged cable immediately outside that particular unit. 


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.