Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


FineWine

2738 posts

Uber Geek

Trusted
Nurse (R)
Lifetime subscriber

#310933 1-Dec-2023 07:07
Send private message quote this post

Long story short.

 

Mid 80’s Oldies move into retirement village villa Tauranga. Village internally wired for and by Chorus fibre optic but no ONT’s yet and services not in urban street yet (meant to be by Christmas - doubtful me thinks). So I had to organise a 4g lte Smart Modem 2 from Mercury/Kinect their provider and install and get up and going. 

 

Got it all going EXCEPT outgoing smtp mail server on ANY ports.

 

They can receive emails fine, but when I try to send an email I get a box that says "Cannot send message using the server SMTP. The server response was: <recipent address>: Relay access denied."

 

The box has a button for the Connection Doctor which gives a green light for the IMAP Mail accounts, including SMTP.

 

Deleted and reset up mail accounts twice, automatically and manually trying pop3 and default IMAP. Wireless internet and landline all work.

 

macOS latest version with Apple mail. (no debates on this mail method pls)

 

After several long support desk conversations over several days they stated that Mercury/Kinect, Slingshot and whom ever else uses Spark 4g wireless network, have their smtp outgoing ports blocked for security and only Spark customers can use it. 

 

Their resolution was for me to educate my oldies on how to use Mercury/Kinect web mail. They barely know how to operate Apple Mail, Skype and Apple Pages if that. 

 

Am I being sold a load BS here or what ??

 

Any Mercury reps in here pls ?





iMac 27" [14.2] (late 2013), Airport Time Capsule 5th gen, iPhone13 x 2, iPad6, iPad Mini5, Spark Smart Modem 1st Gen

 

Panasonic TV Viera TH-L50E6Z (1080p), Panasonic Blu-ray PVR DMR-BWT835, Yamaha AVR RX-V1085 [6.1 Surround Speaker System], Apple TV 4k 64Gb (2nd gen)

 

Kia Sportage Urban EX (2019), Suzuki Swift SR7 (2011)

The difficult we can do immediately. The impossible takes a bit longer. But Miracles you will have to wait for.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
SATTV
1506 posts

Uber Geek


  #3166688 1-Dec-2023 07:20
Send private message quote this post

If it is port 25 then yes it is blocked.

 

You have to request this is unblocked.

 

SSL 465 and TLS 587 should not be blocked.

 

What ports / transport layers are they using?

 

 

 

John





I know enough to be dangerous


 
 
 

Shop Mighty Ape for electronics, games, computers books and more (affiliate link).
FineWine

2738 posts

Uber Geek

Trusted
Nurse (R)
Lifetime subscriber

  #3166691 1-Dec-2023 07:25
Send private message quote this post

SATTV:

 

If it is port 25 then yes it is blocked.

 

You have to request this is unblocked.

 

SSL 465 and TLS 587 should not be blocked.

 

What ports / transport layers are they using?
John

 

I did very extensive research on this and I know about port 25. Tried both SSL 465 and TLS 587. Still error message. Automatic Default port is TLS 587. 





iMac 27" [14.2] (late 2013), Airport Time Capsule 5th gen, iPhone13 x 2, iPad6, iPad Mini5, Spark Smart Modem 1st Gen

 

Panasonic TV Viera TH-L50E6Z (1080p), Panasonic Blu-ray PVR DMR-BWT835, Yamaha AVR RX-V1085 [6.1 Surround Speaker System], Apple TV 4k 64Gb (2nd gen)

 

Kia Sportage Urban EX (2019), Suzuki Swift SR7 (2011)

The difficult we can do immediately. The impossible takes a bit longer. But Miracles you will have to wait for.


SATTV
1506 posts

Uber Geek


  #3166695 1-Dec-2023 07:35
Send private message quote this post

I found this,

 

https://www.mercury.co.nz/~/media/files/tpai%20user%20guides/how%20to%20set%20up%20your%20email.pdf

 

This indicates that they use port 25.

 

Their mail server may not be set up to accept 465 or 587.

 

You might need to get hold of mercury and see if there is an updated guide. The one above is old as it references outlook express and the last OS that had that was XP.

 

John





I know enough to be dangerous




FineWine

2738 posts

Uber Geek

Trusted
Nurse (R)
Lifetime subscriber

  #3166696 1-Dec-2023 07:38
Send private message quote this post

I know this page very well. Mercury/Kinect email settings





iMac 27" [14.2] (late 2013), Airport Time Capsule 5th gen, iPhone13 x 2, iPad6, iPad Mini5, Spark Smart Modem 1st Gen

 

Panasonic TV Viera TH-L50E6Z (1080p), Panasonic Blu-ray PVR DMR-BWT835, Yamaha AVR RX-V1085 [6.1 Surround Speaker System], Apple TV 4k 64Gb (2nd gen)

 

Kia Sportage Urban EX (2019), Suzuki Swift SR7 (2011)

The difficult we can do immediately. The impossible takes a bit longer. But Miracles you will have to wait for.


RunningMan
8106 posts

Uber Geek


  #3166697 1-Dec-2023 07:39
Send private message quote this post

Are they using Mercury Kinect as the mail provider? If so, pretty sure you're being fed BS. They're blaming other ISPs, but their own help pages indicates this is how they've set up their own service.

 

It's not the ISP blocking outbound SMTP, it's Mercury restricting access to their outgoing SMTP server to only Mercury IP addresses (and presumably Spark if that's who sits under them).

 

https://ask.mercury.co.nz/app/answers/detail/a_id/51/~/using-webmail-access 

 

https://ask.mercury.co.nz/app/answers/detail/a_id/135 

 

Your kinect email account allows you to receive emails wherever you are, from your chosen email application, however in order to send emails you need to be on a Mercury broadband connection. Your kinect email is set up like this for security reasons, so if your account was compromised it cannot be used to send spam or malicious emails.

 

This used to be a big thing with open SMTP servers on port 25 but with SSL/TLS/Authentication it's not something that's commonly seen any more - i.e. you can send email regardless of which ISP you are connecting through.

 

Spark do block SMTP port 25 https://www.spark.co.nz/help/get-more/xtra/port-25/ however, Mercury's own settings specify they don't use port 25, they use 465 & 587, so totally unrelated. Unblocking port 25 is only something that should be need to be done for user hosting their own mail servers, and pretty sure that doesn't apply to the folks here!


FineWine

2738 posts

Uber Geek

Trusted
Nurse (R)
Lifetime subscriber

  #3166698 1-Dec-2023 07:43
Send private message quote this post

Thanks RunningMan I am going to take another stab at Mercury today.

 

Question: So are they blocking my oldies specifically or what ??

 

 If specifically what do I need to ask Mercury to do to resolve this ?





iMac 27" [14.2] (late 2013), Airport Time Capsule 5th gen, iPhone13 x 2, iPad6, iPad Mini5, Spark Smart Modem 1st Gen

 

Panasonic TV Viera TH-L50E6Z (1080p), Panasonic Blu-ray PVR DMR-BWT835, Yamaha AVR RX-V1085 [6.1 Surround Speaker System], Apple TV 4k 64Gb (2nd gen)

 

Kia Sportage Urban EX (2019), Suzuki Swift SR7 (2011)

The difficult we can do immediately. The impossible takes a bit longer. But Miracles you will have to wait for.


RunningMan
8106 posts

Uber Geek


  #3166700 1-Dec-2023 07:50
Send private message quote this post

According to the linked help articles above, they are intentionally blocking all their customers from sending mail unless they are connected via a Mercury broadband connection. Presumably this is done by IP address range filtering on the SMTP server, dissallowing non Mercury address space.

 

It's not just your oldies, it's all their customers. The resolution they give is to use webmail (which they've correctly told you), but the reason you've been given contradicts their own help pages.

 

I doubt there's anything you could reasonably ask them to do as presumably it's a poiicy decsion which would need to be overturned.




FineWine

2738 posts

Uber Geek

Trusted
Nurse (R)
Lifetime subscriber

  #3166702 1-Dec-2023 07:55
Send private message quote this post

The strange thing is that prior to moving into the village from their long time own home, they were on TrustPower/Kinect now Mercury/Kinect Fibre Optic. This only started with the 4g Smart Modem 2 WireLess.





iMac 27" [14.2] (late 2013), Airport Time Capsule 5th gen, iPhone13 x 2, iPad6, iPad Mini5, Spark Smart Modem 1st Gen

 

Panasonic TV Viera TH-L50E6Z (1080p), Panasonic Blu-ray PVR DMR-BWT835, Yamaha AVR RX-V1085 [6.1 Surround Speaker System], Apple TV 4k 64Gb (2nd gen)

 

Kia Sportage Urban EX (2019), Suzuki Swift SR7 (2011)

The difficult we can do immediately. The impossible takes a bit longer. But Miracles you will have to wait for.


Oblivian
6999 posts

Uber Geek

ID Verified

  #3166707 1-Dec-2023 08:14
Send private message quote this post

FineWine:

The strange thing is that prior to moving into the village from their long time own home, they were on TrustPower/Kinect now Mercury/Kinect Fibre Optic. This only started with the 4g Smart Modem 2 WireLess.



Then there's your answer

blocking all their customers from sending mail unless they are connected via a Mercury broadband connection. Presumably this is done by IP address range filtering on the SMTP server, dissallowing non Mercury address space.


Can't relay through them from outside their IP ranges.

RunningMan
8106 posts

Uber Geek


  #3166715 1-Dec-2023 08:49
Send private message quote this post

FineWine:

 

The strange thing is that prior to moving into the village from their long time own home, they were on TrustPower/Kinect now Mercury/Kinect Fibre Optic. This only started with the 4g Smart Modem 2 WireLess.

 

 

Yep, that's the exact issue. They will only allow a connection to the outgoing mail server if you are connecting from a Mercury broadband connection. It's spelt out several times in their help articles:

 

You can log in to Webmail here for those times you need to send an email when you are outside of your Mercury network connection.

 

Your Kinect email account allows you to receive emails wherever you are from your chosen email application, however in order to send emails you need to be on a Mercury network connection. Your Kinect email is set up like this for security reasons, so if your account was compromised it cannot be used to send spam or malicious emails.

My emphasis.


RunningMan
8106 posts

Uber Geek


  #3166716 1-Dec-2023 08:54
Send private message quote this post

Mercury really should clarify their help articles here - I've quoted a couple above, one refers to having to be on Mercury broadband, the other Mercury network. Whilst everyone here would understand network being an IP network, most of their customers are probably far less technical, and network would just mean they are paying Mercury for electricity from the network, so therefore their email should send.


Aaron2222
166 posts

Master Geek


  #3166720 1-Dec-2023 09:13
Send private message quote this post

FineWine:

 

So I had to organise a 4g lte Smart Modem 2 from Mercury/Kinect their provider and install and get up and going.

 

 

Sounds like the connection is through Mercury, just over 4G/5G as opposed to Fibre.


Oblivian
6999 posts

Uber Geek

ID Verified

  #3166723 1-Dec-2023 09:25
Send private message quote this post

Topic title 'spark 4g...'

Aaron2222
166 posts

Master Geek


  #3166726 1-Dec-2023 09:31
Send private message quote this post

Oblivian: Topic title 'spark 4g...'

 

Looks like Mercury's wireless broadband offering is over Spark's network: https://ask.mercury.co.nz/app/answers/detail/a_id/94

 

@FineWine Can you confirm if their wireless broadband connection is with Mercury?


freitasm
BDFL - Memuneh
76817 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #3166727 1-Dec-2023 09:32
Send private message quote this post

Aaron2222:

 

FineWine:

 

So I had to organise a 4g lte Smart Modem 2 from Mercury/Kinect their provider and install and get up and going.

 

 

Sounds like the connection is through Mercury, just over 4G/5G as opposed to Fibre.

 

 

If the OP is using Wireless Broadband NZ - Wireless Internet Plans | Mercury then it's correct. Mercury will need to sort out access to the SMTP relay to connections from this service as well.

 

Now, if the OP using the 4G modem but with a Spark SIM then there's nothing that can be done.

 

The OP is not clear on what service provide is being used.

 

The error message is clear though "Relay denied" means the client have access to the SMTP server, but the server refuses to do anything.

 

This has nothing to do with Spark.





Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac