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2231 posts

Uber Geek


# 40584 1-Sep-2009 05:01
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So, got a Netcomm NB6Plus4W (which is a Dynalynk RTA1025W in a pretty case) and its been going well for a year, prob 2 ... I dont know when I actually got it.

Last night I decide to update the firmware. Followed the instructions, but after 2 minutes the router did not reboot like I was expecting. The internal web page died and so after 5 minutes I decided to reboot the modem myself.

Turned it back on, lights come on and everything looks good. However the PPP light stays off.
Try getting into the internal webpage and IE reports a DNS error. Set my IP configuration to manual settings and try again. Reboot, serveral times ... nothing.

Lucky I still have my RTA230 single port so I plug that in and I am not completly cut off from the internet.

So, reason for the post.
Anyone know how to update the firmware manually and not through the webpage or am I just buying a new modem?


Cheers

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  # 252164 1-Sep-2009 11:36
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Try a hardware reset using the recessed reset button on the device.

Make sure you check the manual for the proper procedure (ie: whether the device should be on or off when you hit that reset button).

893 posts

Ultimate Geek


  # 252173 1-Sep-2009 11:52
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Did you update via wireless?? I did it to my D-Link DI-524UP and it was bricked for a couple of day and is working again. Have no idea how i fixed it.





 
 
 
 


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  # 252350 1-Sep-2009 18:24
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Differenet routers have different recovery procedures. You may have to open it and see whats happening on the serial console as far as boot failure etc.




Richard rich.ms



2231 posts

Uber Geek


  # 252355 1-Sep-2009 18:41
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Ragnor: Try a hardware reset using the recessed reset button on the device.

Make sure you check the manual for the proper procedure (ie: whether the device should be on or off when you hit that reset button).


Tried that a few times, using various combo's. Nothing.
Can't get to the internal webpage to try again or reload from backup.

thefatmould: Did you update via wireless?? I did it to my D-Link DI-524UP and it was bricked for a couple of day and is working again. Have no idea how i fixed it.


Nope, I dont connect to it via wireless and I did read the instructions

I ended up buying another modem today. It's an expensive leason that when things are working there is no need to play with updates.




2231 posts

Uber Geek


  # 252380 1-Sep-2009 19:39
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Sorry for the double post.
Against my advise, my father picked up a Telecom Thomson TG585v7 from someone at work who just ordered one and didn't need it. This is so I could connect the wireless that he uses on the iPod Touch and on his Mac a few days earlier than when the modem I had ordered arrived.

I knew they were not that good, but I didn't relise how bad until the broadband assistant could not find my connection. Diving into the webpage, I struggled to find any place to enter my Orcon username and password. I eventually gave up and re-plugged in my Dynalink.

So, is there anyway to enter a username and password on a Thomson or are they never to be used bu anyone not on Telecom?

Cheers

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Uber Geek

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  # 252395 1-Sep-2009 20:16
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If it's a Telecom provided modem I think they are setup with a specific customised firmware for Telecom and ironically you may need to flash the device with the standard manufacturers firmware.






2231 posts

Uber Geek


  # 252397 1-Sep-2009 20:21
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Ragnor: If it's a Telecom provided modem I think they are setup with a specific customised firmware for Telecom and ironically you may need to flash the device with the standard manufacturers firmware.


Well, after my last round with firmware ... I think I can wait.
I have Internet anyways. Its just my father who does not.

 
 
 
 




2231 posts

Uber Geek


  # 252736 2-Sep-2009 20:49
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Got my replacement Netcomm home today and .. same issue
No access to the internal webpage to configure it. Sticker on the box notes that the router has the same firmware as the one I installed on my now bricked router.

So I get to thinking if its a compatibilty problem with Windows 7 and the new firmware.
Stuff around for 20 minutes, rebooting the router and computer several times. Then try accessing the webpage several times and .. success.

Enter username and password, setup wireless and in with no issues.

So, knowing that I now have a working connection I decide to pull out my bricked router and try it again just before it goes into the bin. Open up the webpage and ... in. Turns out the router is not bricked at all and I wasted $150 buying a new piece of hardware.


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  # 252748 2-Sep-2009 21:15
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Oh dear, that sux.

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  # 252766 2-Sep-2009 22:14
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dynalink/netcomm have very good warranty support, they'll give you $$ back. If you bought it from a shop then hope they have a nice refund policy, at the very least you should be able to get a credit.

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