Big Time Broadband is awful!

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ArcticSilver

722 posts

Ultimate Geek

#276494 26-Nov-2009 13:11

Where are you downloading from? and at what speed? Your speeds seem fine on the speed test.

Also could you please try a ping test from http://www.pingtest.net/ to both Auckland and LA.

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Abruptum

9 posts

Wannabe Geek

#276723 27-Nov-2009 03:00

ArcticSilver: Where are you downloading from? and at what speed? Your speeds seem fine on the speed test.

Also could you please try a ping test from http://www.pingtest.net/ to both Auckland and LA.

All kinds of sites. A recent example, trying to download Firefox from the official site at 2:54am gets me a speed of about 16kb/s.

And as for the ping tests...

Auckland: http://www.pingtest.net/result/4429431.png

L.A.: http://www.pingtest.net/result/4429482.png

ArcticSilver

722 posts

Ultimate Geek

#276892 27-Nov-2009 13:37

Are you using a download manager?

Do me a favor and try downloading this for me http://la.hlgamers.com/uploads/100meg.test using a download manager.

If you use firefox id recommend downthemall.

I get 800KB/s off it on big time.

Abruptum

9 posts

Wannabe Geek

#277378 29-Nov-2009 04:15

I tried it with downthemall and got an average speed of 680KB/s. Pretty good, but not everything will give me that kind of speed obviously. :(

ArcticSilver

722 posts

Ultimate Geek

#277472 29-Nov-2009 14:58

Sounds like your speed issues are fixed then =P

jerryvarghese

10 posts

Wannabe Geek

#278134 1-Dec-2009 07:09

I am just wondering, there appears to be a lot of 'insider support' from telecom or vodofone posting positive remarks about their company any time a genuine problem from the general users perspective is posted. the sense of defensiveness takes away from the expectations of an unbiased website, the main reason some of us come here to talk about or tech issues rather then go to the company web page.

Ragnor

8085 posts

Uber Geek

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#278198 1-Dec-2009 10:56

Usually the whole point of making a post about a problem, fault, issue or bug.. is to find out whether other people have the same problem... and if they do to raise awareness so the company does something to fix it.

I don't really see a problem with someone from the company in question posting an answer to a problem or explanation of why something is a certain way... basically I'd consider that mission accomplished!

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#278201 1-Dec-2009 11:01

jerryvarghese: I am just wondering, there appears to be a lot of 'insider support' from telecom or vodofone posting positive remarks about their company any time a genuine problem from the general users perspective is posted. the sense of defensiveness takes away from the expectations of an unbiased website, the main reason some of us come here to talk about or tech issues rather then go to the company web page.

Read Ragnor's reply - I see no problem in companies posting here. Better to have this interaction and help them find when problems exist than having a bunch of people complaining about problems that never go away.

In my dealings with people from all those companies I can say they are genuinely interested in having things working all the time.

You have to realise complaining to your peers won't solve any problem. Having your voice heard by the companies is more likely to have those problems solved.

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rossmnz

507 posts

Ultimate Geek

#278220 1-Dec-2009 12:01

voting with your wallet is also very effective, providing feedback is given to the correct channels around your reasons for doing so.

The force is strong with this one!

quadiator

31 posts

Geek

#278245 1-Dec-2009 13:03

youtube is cached locally.. and i am on big time. i have no issues. There were a few issues with international traffic lately. but thats all resolved now.. is your problem still not fixed?

ArcticSilver

722 posts

Ultimate Geek

#278294 1-Dec-2009 13:56

jerryvarghese: I am just wondering, there appears to be a lot of 'insider support' from telecom or vodofone posting positive remarks about their company any time a genuine problem from the general users perspective is posted. the sense of defensiveness takes away from the expectations of an unbiased website, the main reason some of us come here to talk about or tech issues rather then go to the company web page.

Personally i belive If they were not here, it would be even worsely biased. All the posts would be problem after problem and none with a fix or solution. Lets face it, some of the people that post here have not contacted them.

I also believe Geekzone will never delete your comment at the request of a business that posts here. This means it can be attacked from both points of view, making it a very balanced opinion.

Just my 2c

freitasm

BDFL - Memuneh
76388 posts

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Geekzone

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#278301 1-Dec-2009 14:01

ArcticSilver: I also believe Geekzone will never delete your comment at the request of a business that posts here. This means it can be attacked from both points of view, making it a very balanced opinion.

Good to know at least one person trusts us ;-)

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rossmnz

507 posts

Ultimate Geek

#278304 1-Dec-2009 14:03

I have to agree. GZ seems to be absolutely impartial!

The force is strong with this one!

Abruptum

9 posts

Wannabe Geek

#278573 2-Dec-2009 02:05

quadiator: youtube is cached locally.. and i am on big time. i have no issues. There were a few issues with international traffic lately. but thats all resolved now.. is your problem still not fixed?

It's more or less fixed I guess.

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