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Topic # 55578 6-Jan-2010 12:55
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Hi guys, I'm after a recommendation for an Auckland broadband ISP having moved from Europe where I had cable (achieving 2mbps download).  I've done searching but no threads have exactly matched my question. So I wanted ask for recomendations (or otherwise) based on your experience.

- I'm not a gamer, I do a fair few torrents but my biggest use will be internet radio and video streaming.  I think 20gb will be about right.
- Price wise, most 20gb plans seem in a similar ball park so price doesn't seem to be the dealbreaker.
- I don't think I want naked DSL as  need a phone as well.
- Although its good to have good customer service and tech support its not vital - in my last home I use it about once a year. I'm good a finding technical info on the web and though I'm not brilliant at networking I can configure a basic wireless router and port forward my torrents.)
- As I'm not a gamer or massive uploader, speed above a useable speed (2mbps) is not a dealbreaker as - long as it meets this minimum requirement.
- So I therefore think that the key will be a solid connection with no dropouts with a consistently reasonable (if not scorching) speed. More important than price or saving a few bucks per month.

My question:

I can look through the various plans on NZConnect, but which Auckland ISP fits my requirements mainly in terms of consistency and solidity of connection?

Other questions/issues:
- Am I being unreasonable to expect a steady 2mbps full speed?
- Will I find that after the move from cable to ADSL with associated problems that I am likely to need technical support much more than I am used to with cable?
- I'm not going for naked DSL as it is a bit more than bundled DSL so I assume its for people who do phone stuff via VOIP which at the moment I don't know alot about. Is this correct? Are there any other advantages to naked DSL purely in terms of the conection (e.g. no filters)?

Finally - what have I failed to take account of??!!

Cheers guys (and guysesses)






My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


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  Reply # 287431 6-Jan-2010 13:52
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It would heavily depend on where the Internet radio and video servers you're streaming from are located, presumably these would in Europe? Any examples we could test out for you?

You have to remember there are real physical limitations which are hard to overcome, NZ is interconnected with Australia and the West coast of the US by the SXC submarine cable(s).  Any traffic to/from Europe normally goes via the US then from the US to Europe, quite a distance and ISP's don't have a lot of control over performance once they've handed off to their upstream providers.

I would say Telecom, Telstraclear or Maxnet would be your best options, they are more expensive than the other options but are the largest providers with the most bandwidth internationally.




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  Reply # 287457 6-Jan-2010 14:38
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For Telecom check out the Total Home Packages;


http://www.telecom.co.nz/totalhome 


$100 for THL with 20GB and PSTN line with 2 hour calls to one National Landline number outside your toll area included.


$109 for TH with 20GB and PSTN line with 2 hour calls to all New Zealand National Landlines.


Also check http://www.telecomwholesale.co.nz/maps to see if you're address can get ADSL2+. If you're connected to a cabinet, sync speeds should be at least around the 10Mbps range.


nzbnw







 
 
 
 


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  Reply # 287520 6-Jan-2010 18:13
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  Reply # 287570 6-Jan-2010 20:45
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I'm with Ragnor on this one, Telecom, Maxnet or Telstraclear. (Maxnet also does Naked DSL if you choose to change at a later data)



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  Reply # 287592 6-Jan-2010 21:57
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Cheers guys, very helpful. Quick follow up:
Any reason why I shouldn't choose a cheaper FS download with 128kbps upload? - given I'm not gaming, uploading large files often, streaming my own audio/video etc?




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


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  Reply # 287594 6-Jan-2010 22:04
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I'll vote Telecom BB if you want good speed (big time plan is the exception), tho I'm very close to a cabinet with adsl2+

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  Reply # 287639 6-Jan-2010 23:56
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aboylikedave: Cheers guys, very helpful. Quick follow up:
Any reason why I shouldn't choose a cheaper FS download with 128kbps upload? - given I'm not gaming, uploading large files often, streaming my own audio/video etc?


A limited upload while handicap your connection, you won't be able to utilise full download speed with limited upload.




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  Reply # 288402 9-Jan-2010 11:48
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Welcome to the neighborhood :)


I've been with Telecom, Vodafone and TelstraClear, currently I am with TelstraClear.


Telecom probably have the best coverage in NZ, being the incumbent and all. Also for gaming, latency on Telecom always beat out my Vodafone/TelstraClear latency by 20-40ms with no interleaving off. I hardly ever needed to deal with their customer service, but when I did, the experience wasn't great, and it took about 2 weeks to get an issue solved.


Vodafone is reasonable if you're in built up areas, but I left them due to being capped at 64kbit once too many times. Their customer service (via phone) was pretty poor, but venting about it on their forums got results. Not ideal, but whatever works :)


I have no complaints with TelstraClear, but they simply took over my Telecom/Vodafone line which was rock solid (being in the CBD), so that may not necessarily be a reflection on them. Haven't yet needed to contact them, have been down once though (for a whole day).


Plan-wise I found TelstraClear to have the best option for me, being a heavy user (typically 100-120gb / month). They keep rolling forward your usage in blocks of 10GB that you pay $10 per block for. 


On Telecom, there is no such thing. Either you pay a crapton if you go over the cap (as in, my bill would approach $1000 if I was on Telecom when I went over, as opposed to $240 on TClear), or you get limited to 64kbit.


On Vodafone, you get limited to 64kbit/sec, end of story, there's no option to pay for more. You can double your data once, that's it. Like I said, pathetic :)


64kbit is pretty much totally unusable. At those rates, its faster to browse on my phone with 3G and tethering.


I got better streaming video experiences on Vodafone and Telecom than TClear though, I see a lot of "buffering" on TClear, but since my usage scenarios are:


* Gaming
* Downloading


I don't really care that much.


Speed-wise, being in an ADSL2 area my connection is usually 13-14mbit down, 800-900kb up. 


This is what a speed test gives me to local servers:





Of course, being European, if most of the content you're going to access is in the UK/continental Europe/US, the picture changes a little.





If you're out in the suburbs / periphery of Auckland though, your lowball figure of 2mbit is probably around what you can expect to get.




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  Reply # 288584 10-Jan-2010 00:02
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No ISP is going to guarantee your speeds, specially to overseas locations, but spending a little more can help your chances here. This should give you some idea of what I mean.
 





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  Reply # 288637 10-Jan-2010 11:35
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Good stuff insane. Promising!




My EPL football websites: Get the results but hide the score of your team at HidetheScore.net. Compare league positions with wage bills at RealPremierLeague.net.


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  Reply # 289481 13-Jan-2010 00:12
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On Vodafone, you get limited to 64kbit/sec, end of story, there's no option to pay for more. You can double your data once, that's it. Like I said, pathetic :)

Vodafone can double your data through either a Phonecall, or through your Site Login. They also offer plans which you pay for the data, except I think it's more expensive than Telstra for heavy users like me.

I'm on Snap's Master Plan - It's great, their customer service is excellent and straight to the point and also I get a free Static IP with this plan. www.snap.net.nz



That speed isn't great since they are in the middle of installing a stupid cabinet 10m away from my house (ADSL 1 at the moment) - Would be good when it's up and running though :) - I know our store in Town is running on ADSL2+ with a Cisco ADSL Router and achieving 19mbit down, 820kbit up on average on Snap.


Before being on Snap I was on Telstra, and had big issues since they force all their traffic through a Underpowered Transparent Proxy (Well as I read anyway) - I already have a Proxy Server here and it also made using alternative DNS Services such as OpenDNS impossible, worst of all Youtube Videos will sometimes load when they feel like it, othertimes not at all or really slowly.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
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