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61 posts

Master Geek


Topic # 56626 19-Jan-2010 12:28
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Hi all,

I'd welcome some creative solutions from the Geekzone community to the following problem I'm facing:

Situation:



  • I live in Auckland and I'm with Orcon on Orcon@Home Gold+

  • Next week I'm moving out of my current house and 5 weeks later we're moving into a new house a few hundred meters away.



What I'd like:



  • My services to be suspended, my phone number to be held for me - ideally redirected to another number temporarily - and then everything reactivated at the new address 5 weeks later.

  • Key requirement is to retain the phone number if possible.



What's I'm facing:



  • According to www.telecomwholesale.co.nz/maps Both my current address and new address are on the same exchange. They have both been cabnetised, but are on different (adjacent) cabinets.

  • It turns out that my current plan is not available at the new address and I'd have to go on the standard Gold plan - $10 more per month and no caller ID :-(

  • It might not be possible to move my number even if I was transferring straight across - due to different cabinets.

  • With the 5 week gap, my number might not actually be requestable at the new house - by Orcon or anyone else.


So, what can I do?

I'm quite happy with Orcon, but not keen to pay more money and to lose my phone number. The only solution I can think of so far is to try and move my number to something like Vodafone's Home Phone Wireless plan...and then sign up with a new broadband provider once I finally move in.


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Master Geek
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  Reply # 291176 19-Jan-2010 13:52
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Howdy,

Not sure if I'll be any real help... I might learn something from other replies as well!

Anyhoo, if both cabinets referenced are off the same Telecom exchange as stated then availability of the number at the new address shouldn't be an issue.

I'm not all that familiar with Orcons plan structures so can't speak to the plan change sorry...

Seems odd that the 5 week gap is a problem for Orcon... you'd think 5 weeks notice would get you a medal for superb planning! At the very least this could be done by a complete disconnection and then Orcon issue a new service request to Telecom Wholesale for the same number at the new address?

Worst case scenario, get a new number and request the old one on Customerlink from Telecom for a while. $20+GST per month plus call costs to forward calls from the old number to your new one. Not sure if Orcon offer a similar service.

Complicated simplicity!? Blah.

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  Reply # 291190 19-Jan-2010 14:24
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I'd be surprised if that could not be done! When we shifted and were delayed from moving in to the new destination TelstraClear essentially parked our number for us, for a minimal monthly charge. Good luck.

 
 
 
 




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Master Geek


  Reply # 291202 19-Jan-2010 15:02
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@keewee01 - I'm glad I wasn't alone in thinking that a number parking service would be pretty standard...the Orcon CSR didn't seem to think it was possible unfortunately.

@Fo0L - I agree, same exchange should mean same phone number available...no idea why it was made out as a challenge to achieve!

It would seem that Orcon doesn't offer the number forwarding / number parking services that you'd expect (or it doesn't train its CSR's on them).

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  Reply # 291221 19-Jan-2010 15:39
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Port the number to WorldxChange to VFX only service. Divert calls to what ever number you like. Then when you move to new address, either go with WorldxChange Fusion, or talk to Orcon about bringing the number back.
Costs: $20 number port fee
$11.25 per month VFX cost
$$ diversion costs if not to another local number

If you need help with the WorldxChange option, send me a message and I can sort you via their Dealer Chanel and make it all easy for you.

Fraser




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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Master Geek


  Reply # 291237 19-Jan-2010 16:29
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@coffeebaron - excellent. Keeps my number, diverts my calls and costs very little!

I'll probably send you a message soon.

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  Reply # 291242 19-Jan-2010 16:48
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slartibartfast: @coffeebaron - excellent. Keeps my number, diverts my calls and costs very little!

I'll probably send you a message soon.

Happy to help!




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 291243 19-Jan-2010 16:52
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I would do the same, but with 2talk as I cant in any honesty support a company like world exchange, whereas 2talk have been quite upfront and good to deal with.




Richard rich.ms



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Master Geek


  Reply # 291272 19-Jan-2010 18:57
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errr...is there something in general about World Exchange that I'm unaware of?

Or was it a specfic experience?

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  Reply # 291277 19-Jan-2010 19:14
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My parents-in-law were moving just a few km away but couldn't keep their (very) old number. I ported their number to WorldxChange and they are happy with the old number in their new place...




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  Reply # 291284 19-Jan-2010 19:43
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slartibartfast: errr...is there something in general about World Exchange that I'm unaware of?

Or was it a specfic experience?


ask anyone who was trying to use their internet service thru the worst of their performance problems how it was, how they made people do needless troubleshooting when they knew that it was their lack of capacity how they feel about world exchange.

That crap has irreperarbly damaged their reputation to the point that I would never consider using them.




Richard rich.ms

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  Reply # 291322 19-Jan-2010 22:31
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I'd call it like this...

Xnet's performance/support for their ADSL products = very bad
Xnet's performance/support for VFX = very good


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  Reply # 291324 19-Jan-2010 22:35
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freitasm: My parents-in-law were moving just a few km away but couldn't keep their (very) old number. I ported their number to WorldxChange and they are happy with the old number in their new place...


strange that, I moved 5km (as the crow flies) from one side of Palmerston North to the other, and I could keep the same number.  In fact, that number has been moved three times around various parts of town.  All depends on the exchange I guess.

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  Reply # 291547 20-Jan-2010 15:23
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We're with Telstraclear - luckily we could take our number with us over 20km....same region - different city :) - that was a couple of years ago now though.

We use the vodafone wireless service for our 'landline' for our business and that works well - I don't think I would bother changing to a landline for my business phone, but then again, we don't make a lot of calls with a landline - mostly incoming and use our cellphones for most outgoing calls.

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  Reply # 291555 20-Jan-2010 15:51
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allstarnz:
freitasm: My parents-in-law were moving just a few km away but couldn't keep their (very) old number. I ported their number to WorldxChange and they are happy with the old number in their new place...


strange that, I moved 5km (as the crow flies) from one side of Palmerston North to the other, and I could keep the same number.  In fact, that number has been moved three times around various parts of town.  All depends on the exchange I guess.


Yip it depends on the exchange. If you're moving exchanges you typically can't take a number with you.


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  Reply # 291557 20-Jan-2010 16:01
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Ragnor: I'd call it like this...

Xnet's performance/support for their ADSL products = very bad
Xnet's performance/support for VFX = very good


+1

I have been a very happy VFX customer for 3+ years now, and would recommend it to anybody.





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