Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1454 posts

Uber Geek
+1 received by user: 140

Subscriber

  Reply # 363367 4-Aug-2010 23:51
Send private message

chiefie: Very sound and detailed advice given by DigitalDivide there.


+1.

Your the kind of person needed at every ISP and Telco!  If there where more of you around, we wouldn't have so many compliants, issues, or worries when things to go wrong, especially with billing.


1439 posts

Uber Geek
+1 received by user: 152

Subscriber

  Reply # 363400 5-Aug-2010 07:10
Send private message

Charles000: My girlfriend turned her Macbook on the other day, for the first time in at least 6 months. It downloaded a couple of gigs of updates for the OS and software in the background. It took me quite a while to find out why our usage had jumped one morning when I knew neither of us had been doing anything heavy.

 

That probably doesn't help, but good luck with disputing the charges anyway. If they claim you downloaded 11GB in an hour, that's impossible, even if your house is right next to the exchange. 24Mbps (theoretical maximum of ADSL2+) gives a total of 10.5GB over an hour.


Does that theoretical speed include full speed upload?  Perhaps the 11Gb was made up from download/upload together in the torrents the OP was using at the time?

2668 posts

Uber Geek
+1 received by user: 225

Trusted

  Reply # 363410 5-Aug-2010 07:43
Send private message

chiefie: Very sound and detailed advice given by DigitalDivide there.


+1 




Check out my LPFM Radio Station at www.thecheese.co.nz cool


1984 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 363697 5-Aug-2010 15:09
Send private message

How did you go testing for viruses? Do the modem lights flash like crazy when you're not using it? Did you restrict the upstream speed of the torrent (you can set it to 3-4k if you need to)?

What speed is your modem connected at? If you cant find the modem's ADSL stats then ask telecom to tell you. Most people are connected between 2Mbps and 18Mbps for the downstream speed. The upstream speed is maximum 1meg so just focus on the downstream.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

94 posts

Master Geek


  Reply # 363817 5-Aug-2010 18:43
Send private message

timbosan:
chiefie: Very sound and detailed advice given by DigitalDivide there.


+1.

Your the kind of person needed at every ISP and Telco!  If there where more of you around, we wouldn't have so many compliants, issues, or worries when things to go wrong, especially with billing.



The truth is that I've worked in telco across Yahoo, MSN, Telecom NZ Retail and Mobile, Alcatel-Lucent, number portability, CDMA, WCDMA, Ericsson, Telstra...  on/off for 10 years across broadband and mobile products - T1, T2, T3 support, Product Management, Service Delivery .... I've seen three different CEO's while at Telecom NZ (rahrah..) but in the meantime there's been a bunch of Customers needing help (queue: violin)

In 1999ish I was one of four people at Telecom NZ supporting the first broadband connections based in Christchurch. I remember being the first person to credit a Customer $13k.. try getting that approved...and that was in the first 6 months that ADSL became available.

Note I user the word Customer with a capital C

Me about me.

1454 posts

Uber Geek
+1 received by user: 140

Subscriber

  Reply # 363836 5-Aug-2010 19:11
Send private message

Ah, a fellow Telecom-er!  Are you still there by any chance?

60 posts

Master Geek


  Reply # 363852 5-Aug-2010 19:45
Send private message

Suggest you have a look at some of the threads on Geekzone, such as this one.
http://www.geekzone.co.nz/forums.asp?forumid=66&topicid=59232

2519 posts

Uber Geek
+1 received by user: 321


  Reply # 363859 5-Aug-2010 19:54
Send private message

digitaldivide:  I remember being the first person to credit a Customer $13k.. try getting that approved...and that was in the first 6 months that ADSL became available.

Note I user the word Customer with a capital C


Hope it felt good, in those days they were paying those credits by Redundancies with a capital R :)

1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 363861 5-Aug-2010 19:55
Send private message

digitaldivide I think I love you.

94 posts

Master Geek


  Reply # 363863 5-Aug-2010 20:01
Send private message

timbosan: Ah, a fellow Telecom-er!  Are you still there by any chance?


My legacy remains  ...  I'm with ALu for winter 2010, off over summer, back with Telecom in autumn next year.



5 posts

Wannabe Geek


  Reply # 364182 6-Aug-2010 12:25
Send private message

Hi Everyone. I got a call from Telecom today saying that they were going to credit the account for the overage for last month and this month - only if we don't ask for help in the future for overage. The guy said that it couldn't have been a mistake in the billing, but they don't think it was us that had caused the usage either?

I will still do those test for virus' and all the other suggestions you all have told me about before I agree to the terms.

Thanks for all of your help, what a bunch of good dudes. I really expected to have to go into battle with Telecom over this and didn't expect them to concede.


6269 posts

Uber Geek
+1 received by user: 1061

Trusted
Lifetime subscriber

  Reply # 364188 6-Aug-2010 12:37
Send private message

Charles000: My girlfriend turned her Macbook on the other day, for the first time in at least 6 months. It downloaded a couple of gigs of updates for the OS and software in the background. It took me quite a while to find out why our usage had jumped one morning when I knew neither of us had been doing anything heavy.

This is configurable under Sys Prefs > Software Update > Download updates automatically. I think it's very poor of Apple to turn this on by default (it once started downloading updates while I was tethering on a 120 MB plan!).

Jaxib, you might want to check that option on your system.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.