Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
1820 posts

Uber Geek
+1 received by user: 226

Trusted

  Reply # 484351 22-Jun-2011 13:21
Send private message

seantomlins:
The DSL connection has changed rate from 8Mbps to 14Mbps so I'd say they have changed it.



8Mbps would be the lower end of ADSL2+, so maybe you were being served from Orcon's ULL gear prior and now are being served a wholesale service off a cabinet?

That sucks for you, it can be tough enough getting problems fixed when you know exactly who to call and what the problem is, must be even worse when you dont know who to call!

103 posts

Master Geek
+1 received by user: 2


  Reply # 484355 22-Jun-2011 13:27
Send private message

nickb800: when you dont know who to call!


Ghostbusters??

 
 
 
 


25663 posts

Uber Geek
+1 received by user: 5412

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 484379 22-Jun-2011 14:12
Send private message

If your sync speed has changed significantly I wonder if your area has recently been cabinetised and somehow your connection has been jumpered incorrectly? Do you have a voice connection or is it a naked connection?



12 posts

Geek


  Reply # 484386 22-Jun-2011 14:16
Send private message

sbiddle: If your sync speed has changed significantly I wonder if your area has recently been cabinetised and somehow your connection has been jumpered incorrectly? Do you have a voice connection or is it a naked connection?


I think perhaps the jump could be a red herring. I have a Homeline with Telecom, who have told us that - to their knowledge - they didn't do it.

8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 484431 22-Jun-2011 15:26
Send private message

NonprayingMantis: who wants to take bets on which ISP it will be?


Slingshot / Callplus have a reputation for this I believe tied up with their aggressive phone marketing.

Of course it could be a simple human error in data entry sometime during provision though. 

299 posts

Ultimate Geek
+1 received by user: 2


  Reply # 484458 22-Jun-2011 16:02
Send private message

I have found that Telecom and my ISP were far more engaging for my requests into issues I had with my broadband availability when I had my local MP write Telecom/Chorus a letter.

It sounds a bit far fetched but it did work and it has worked for at least one other person that I suggested this to (who did live in the same electorate as me though)

Might be worth a go - or the media.

It's such an outrageous event, with all the companies involved seeming to wipe their hands of providing any assistance, let alone responsibility, that either of these routes are a good bet.

The TDR is one option, but I found them pretty ineffective and Orcon ceased to be with them a while back.

Once a letter was sent to Telecom about my issue I got a direct call from someone who knew what they were doing in Chorus and my issues were sorted out a lot quicker than I had been told they would be by apathetic front line Customer Service Reps.




Q6600 @ 3.2Ghz (400x8) | GA-X38-DQ6 | 4Gb Corsair Dominator@800Mhz 4-4-4-12 | HIS HD5870 | Creative X-fi Fatality Pro | 2xWD SATAII Caviar Black 640Gb / 1xSeagate SATAII 7200.12 1000Gb | 2xASUS IDE DVDRW | Silverstone OP1000 PSU | Silverstone TJ09 Case

3385 posts

Uber Geek
+1 received by user: 1799

Trusted
Spark NZ

  Reply # 484460 22-Jun-2011 16:08
Send private message

casewindow: I have found that Telecom and my ISP were far more engaging for my requests into issues I had with my broadband availability when I had my local MP write Telecom/Chorus a letter.
[snip]


Read the OP post again. The ISP involved is Orcon (and possible another unknown one)... Telecom retail controls the homeline, not the Broadband.

There are some strict and specific restrictions about the info Telecom Wholesale can give out, and to who. They are not allowed to give this info to the end users. Orcon should have a process to deal with this. Telecom are not at fault here in any way (according to the info provided so far)

Cheers - N

299 posts

Ultimate Geek
+1 received by user: 2


  Reply # 484498 22-Jun-2011 16:59
Send private message

Talkiet:
casewindow: I have found that Telecom and my ISP were far more engaging for my requests into issues I had with my broadband availability when I had my local MP write Telecom/Chorus a letter.
[snip]


Read the OP post again. The ISP involved is Orcon (and possible another unknown one)... Telecom retail controls the homeline, not the Broadband.

There are some strict and specific restrictions about the info Telecom Wholesale can give out, and to who. They are not allowed to give this info to the end users. Orcon should have a process to deal with this. Telecom are not at fault here in any way (according to the info provided so far)

Cheers - N


I was conveying my exprience. If the OP articulates this issue to their local MP then the MP (depending on how proactive they are) will probably decide the best target for engagement. In the OP's case it may be Orcon or it may be Chorus.

I am not saying Telecom are at fault. However in *my* case, which was a *different* case, Telecom/Chorus were mucking me about and things suddenly became a lot easier once they received a letter from my MP.




Q6600 @ 3.2Ghz (400x8) | GA-X38-DQ6 | 4Gb Corsair Dominator@800Mhz 4-4-4-12 | HIS HD5870 | Creative X-fi Fatality Pro | 2xWD SATAII Caviar Black 640Gb / 1xSeagate SATAII 7200.12 1000Gb | 2xASUS IDE DVDRW | Silverstone OP1000 PSU | Silverstone TJ09 Case

300 posts

Ultimate Geek
+1 received by user: 58

Trusted
Vocus

  Reply # 484668 22-Jun-2011 21:31
Send private message

Hi there,
I am told we can start a process to discover where you have been transferred to. If you message me your username we can kick this process off and hopefully sort it all out.
Thanks, 




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


95 posts

Master Geek


  Reply # 484844 23-Jun-2011 10:03
Send private message

Ragnor:
NonprayingMantis: who wants to take bets on which ISP it will be?


Slingshot / Callplus have a reputation for this I believe tied up with their aggressive phone marketing.

Of course it could be a simple human error in data entry sometime during provision though. 


Funny really, when I was at Callplus, it was Telstra Clear doing it all the time.




300 posts

Ultimate Geek
+1 received by user: 58

Trusted
Vocus

  Reply # 484886 23-Jun-2011 11:06
Send private message

We have had a look at this, and there appears to be a logical explanation. Trouble is Sean, I can't really share details with you as it wasn't your account. (Sorry - blame the Privacy Act).
If you can get the account holder to email me - quentin.reade@team.orcon.net.nz - I'll give him an explanation that he can share with you.
Cheers.




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


3252 posts

Uber Geek
+1 received by user: 207

Trusted

  Reply # 484950 23-Jun-2011 12:40
Send private message

quentinreade: We have had a look at this, and there appears to be a logical explanation. Trouble is Sean, I can't really share details with you as it wasn't your account. (Sorry - blame the Privacy Act).
If you can get the account holder to email me - quentin.reade@team.orcon.net.nz - I'll give him an explanation that he can share with you.
Cheers.

And don't forget to report back here!  I can't be the only one wondering how this ends up!

xpd

8360 posts

Uber Geek
+1 received by user: 1102

Mod Emeritus
Trusted
Subscriber

  Reply # 484968 23-Jun-2011 12:58
Send private message

Going by Quentins repsonse, Id say the OP is not the "owner" of the account and the owner requested a change and didnt notify the OP. :)




XPD / Gavin / DemiseNZ

 

Maybe if we start telling people the brain is an app they will start using it.

 

This signature proudly stripped of anything interesting by a lack of imagination.




12 posts

Geek


  Reply # 485011 23-Jun-2011 13:30
Send private message

xpd: Going by Quentins repsonse, Id say the OP is not the "owner" of the account and the owner requested a change and didnt notify the OP. :)


The owners of the account are brother and sister and the sister lives at the flat. The brother doesn't live at the flat anymore. You could be right.

bazzer:
And don't forget to report back here!  I can't be the only one wondering how this ends up!


Yes I'll be posting results once they have come to light.

1943 posts

Uber Geek
+1 received by user: 127

Trusted

  Reply # 485144 23-Jun-2011 19:44
Send private message

Gigs:
Ragnor:
NonprayingMantis: who wants to take bets on which ISP it will be?


Slingshot / Callplus have a reputation for this I believe tied up with their aggressive phone marketing.

Of course it could be a simple human error in data entry sometime during provision though. 


Funny really, when I was at Callplus, it was Telstra Clear doing it all the time.





Haha and I used to get a few done by callplus...

But Orcon didn't reject the transfer, so either someone requested it with your Orcon account details or Telecom transferred by mistake. If Wholesale Provisioning stuffed up they can fix it, but you might have to ask Orcon to escalate your issue to a manager at Telecom Wholesale who will investigate and either fix it or tell Orcon that it was requested legitimately. Orcon would argue that the end user knows nothing about any transfer and still has the Orcon username in their router.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08


Revera partners with Nyriad to deliver blockchain pilot to NZ Government
Posted 5-Dec-2017 20:01



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.