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40 posts

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  Reply # 485535 24-Jun-2011 15:49
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Why don't you just sign up to Orcon again? If you sign up again you give Orcon permission to get the line transferred back to them. Problem solved although maybe not the mystery as to who switched you in the first place.

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  Reply # 485640 24-Jun-2011 23:34
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This really shouldn't be so hard,

When I was a CSR all it took was one single phone conversation to the people at wholesale provisioning, with a bit of manipulation you could get the name of the offending ISP without issue, no need for a lengthy protracted process via SDMs.

Sure they will never tell you openly who the other ISP is but they have always allowed me to take a number of guesses and stop me once I've named the correct one.

Tell Orcon to make the calls they need to

 
 
 
 




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  Reply # 485655 25-Jun-2011 01:55
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binarybrother: Why don't you just sign up to Orcon again? If you sign up again you give Orcon permission to get the line transferred back to them. Problem solved although maybe not the mystery as to who switched you in the first place.


No it doesn't solve the problem when the new ISP doesn't know which provider currently holds the line, it's actually a messy/lengthy process to go that route. I did start that with Slingshot while waiting to find out what happened. It has since come back to slingshot as rejected because the current provider is unknown.

The question I asked myself, after waiting on hold for 30mins and hearing "we can't help you" multiple times over a period of 2 weeks, was "why stay with orcon?"


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Vocus

  Reply # 485664 25-Jun-2011 08:40
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Hi Sean,

We have gotten to the bottom of it - and filled the account holder in re: what happened.

It's been a slightly unusual one - hope that the account holder can let you know.

(Sorry I can't share the info here, but, as you know, we just can't talk about people's account specifics without permission)
 
Cheers,   




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


BDFL - Memuneh
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  Reply # 485667 25-Jun-2011 08:49
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seantomlins:The question I asked myself, after waiting on hold for 30mins and hearing "we can't help you" multiple times over a period of 2 weeks, was "why stay with orcon?"



They might have had a problem there, but the point still remains you had no authority to contact Orcon at all seeing you were not the account holder.





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  Reply # 485669 25-Jun-2011 09:01
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seantomlins: The question I asked myself, after waiting on hold for 30mins and hearing "we can't help you" multiple times over a period of 2 weeks, was "why stay with orcon?"



It sounds like you were never with Orcon to start with, it's the account holder who was...



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  Reply # 485679 25-Jun-2011 09:37
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freitasm:

They might have had a problem there, but the point still remains you had no authority to contact Orcon at all seeing you were not the account holder.



RunningMan:

It sounds like you were never with Orcon to start with, it's the account holder who was...


I think you two are missing the point a bit. But, Orcon were happy to talk to me about it, all they asked is that I put the account holder on to give their d.o.b.

The account holder isn't equiped to deal with this themselves. Had I not taken over we would still be in the dark.

Will update with results once the account holder figures out how to forward emails lol.

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  Reply # 485681 25-Jun-2011 09:38
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No, we are not missing the point. Not until now you disclosed that one of the shared account holders (not THE account holders) went to the phone to give access to the account.

We go from the information you give us.




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  Reply # 485735 25-Jun-2011 12:39
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seantomlins: I think you two are missing the point a bit.


No, I don't think so.

You have started a thread implying a company has "stolen" your internet, then saying you are out for blood etc.

A number of people have tried to help you, before it transpires that it wasn't even yours to start with, and on the face of it the actual account holder has simply transferred the connection to another provider without your knowledge.

Of course, as is always the case, there is more than one side to every story (and in this case probably three!), and we don't have all the information yet to come to an informed conclusion.

That aside, it does highlight the difficulty of establishing which provider currently has any given connection.

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  Reply # 485749 25-Jun-2011 13:37
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No, I agree with the OP...... you guys have missed the point.
He is acting on behalf of the account owners. I do this all the time for my customers as they do not have clue about broadband, this is common practice, but i always let the ISP know I am not the account holder.
Having said that the OP should have told us he is not the account holder and in fact there are 2 account holders, which is important info to solving this mystery as we would have suggested that it may be a case that the left hand not knowing what the right hand is doing.
It will interesting to know the answer.




Now on 2talk Network and it's better.



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  Reply # 485753 25-Jun-2011 13:46
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It makes a big difference as it's now not clear that the account was infact "stolen" but rather one of the account holders gave out the info and consented to some kind of transfer




Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated 

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  Reply # 485755 25-Jun-2011 14:04
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Beccara: It makes a big difference as it's now not clear that the account was infact "stolen" but rather one of the account holders gave out the info and consented to some kind of transfer


Do we know this for a fact, the OP and Orcon havent really confirmed that....

{EDIT: Sorry - you said "Its now not clear" - you werent saying it was infact the case. Teach me for skim reading...} 

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  Reply # 485876 25-Jun-2011 19:51
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So back on topic,

What happened in the end?




Ray Taylor
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For my general guide to extending your wireless network Click Here




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  Reply # 487587 29-Jun-2011 22:32
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Beccara: It makes a big difference as it's now not clear that the account was infact "stolen" but rather one of the account holders gave out the info and consented to some kind of transfer

Thats exactly the point, we didn't miss it at all. The account holder apparently gave out some information to Orcon that somehow resulted in a mistaken change of provider. That person should have told you there was a contact with Orcon, and your previous provider could have asked WS Provisioning if Orcon was the one, and the correct guess would have simplified everything. We (and probably your ISP too) would have asked about that if you had mentioned you aren't the only account holder.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



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  Reply # 487608 29-Jun-2011 23:40
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quentinreade: Hi Sean,

We have gotten to the bottom of it - and filled the account holder in re: what happened.



Thank you so much Quentin for your help in restoring our broadband.

Long story short, Telecom made a mistake and killed our bb connection. After all the bs and over a month of no internet at home I'm a bit tired of being p.off at the situation. Perhaps we'll organise a complaint but right now we're just happy it's over (or is it!?)

Thank you to everyone who contributed their constructive input. Geekzone did what frontline staff could not.

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