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3889 posts

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  Reply # 513291 29-Aug-2011 08:56
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mattwnz: Yes ownership would be a good one, although sometimes difficult to ascertain. eg. Orcon is Government owned, so we all own it in NZ, but telecom is a NZ listed company which is largly NZ owned by mum and dad investors, but also owned by overseas investors. There are other companies who are largely overseas owned.


I think a 'best effort' approach has to be taken to some of this stuff.  Best effort would be far ahead of what we have currently.

I'm sure industry players would quickly point out corrections if companies listed misleading information.

Another interesting metric might be:

* % of local work force by numbers
* % of local work force by income
* Average work force income

Personally I'd like to think I'd favour smaller providers who provide a better price (if they can) while also providing a more level income level to local staff.

I'm not mad keen on buying from a provider who pays an extremely large amount of money to the top end and pushes jobs, that should be local (and used as training ground work),  off shore.

The biggest problem I see, is my ability to identify the 'bad guys' is ok, but my ability to identify 'my good guys' is not as easy.






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  Reply # 513303 29-Aug-2011 09:35
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Skolink:
I appreciate being able to post feedback here which is being taken notice of. I was going to email Consumer, as there is no comments section on the TelMe website (probably for good reason).


Actually I did find a feedback on the last page of the recommendations and used it to point out that the results I got were way off beam.  Haven't had a reply yet but I suspect there may be a log jamb with all the other - you got it wrong emails.

Don't get me wrong a working tool like this will give people a chance to check things out.. just a shame it's not working. 

Wonder how much road testing it got before it went national.

 
 
 
 


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  Reply # 513304 29-Aug-2011 09:37
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It does make it easier to compare plans. It lays them out in the same format in one place.

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Wannabe Geek


Reply # 513343 29-Aug-2011 10:49
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DonGould: Don't know how you would rate service levels.

However it should have an area for key points of difference and also ownership and local helpdesk should be filter options. 

I'm currently looking for a new ISP because I want to have local support and I'm willing to pay for it.




Sound simple but not always so... friend told me the other day that they called their Telco and spoke to someone in India (they thought) to get their problem sorted... didn't trust the off shore person so called back until they got a Kiwi voice and mentioned that they had spoken to the Indian call centre and didn't think he understood what she was on about. Got told by the "kiwi" that the matter was already sorted as she had actually been talking to a senior techinician in Auckland.... Embarassed


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  Reply # 513345 29-Aug-2011 10:51
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geekwannabe:
DonGould: Don't know how you would rate service levels.

However it should have an area for key points of difference and also ownership and local helpdesk should be filter options. 

I'm currently looking for a new ISP because I want to have local support and I'm willing to pay for it.




Sound simple but not always so... friend told me the other day that they called their Telco and spoke to someone in India (they thought) to get their problem sorted... didn't trust the off shore person so called back until they got a Kiwi voice and mentioned that they had spoken to the Indian call centre and didn't think he understood what she was on about. Got told by the "kiwi" that the matter was already sorted as she had actually been talking to a senior techinician in Auckland.... Embarassed



Yes. It’s amazing how many people don’t realise that there are a lot of people in NZ who don’t have Kiwi accents. :D

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Reply # 513359 29-Aug-2011 11:11
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michaelmurfy: I am with Telecom for everything - and do heaps of mobile calling (approx 650mins per month) - it recommended me the 2* $29 Monthly Plan with 100mb of Mobile Broadband (I use about 1.2gb per month) ugh.

Total fail.


I am also with Telecom and when I tried it the "best: suggestion came in at $128 more than I currently pay.  So I filtered to Telecom only and that best suggestion came in at $130 more than I am paying. 

Checking thru  - when I said I use <100Mb on my mobile it gave $1.00 per Mb for cost = $100.

Sealed

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  Reply # 513360 29-Aug-2011 11:13
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NonprayingMantis: Yes. It’s amazing how many people don’t realise that there are a lot of people in NZ who don’t have Kiwi accents. :D


Yes I will grant you that.

I also think that there will be some customers, on seeing ISPx is owned by "ChinaMan" will choose it because they may be more likely to end up speaking to someone who doesn't speak English.

Personally I would like to support the local team... but when living in Perth, I bought 3 F&P appliances.

I guess what I'm saying is that I'd like to see the ComCom web site provide a great balance of useful information that empowers users to make the best buying choices.

The idea of the ComCom web site should not be to just drive the price down in the market to the lowest common level.

One of the features I like about bc.whirlpool.net.au is that they tell you the good and bad of the each product, not just a focus on the price.  How ComCom can do that, I don't know. 








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  Reply # 513838 30-Aug-2011 11:12
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Just gave this a shot myself. A few problems...

First, there seems to be no facility to handle actual Smartphone users. The highest option for mobile data is "more than 100MB", which results in suggestions for plans with only 250MB data. If I took one of those plans, I'd be bankrupted (just got a text telling me I've hit 750MB) by the overage charges. (I note there is a "Mobile Broadband" option, but it warns you that this really isn't for phone users. This is misleading).

Second, there really is no at a glance way to view the details of the plans on the page short of comparing them. Ideally, all the needed info will be right there on the results page. Failing that, the "More Details" link should just slide down the summary info for easy perusal without reloading the page.

Third, I see no way to tell the site that I am not interested in Prepay, so I end up manually discarding half the results.

Fourth, is there seriously a point to the "TV" option? As soon as you tick a box you eliminate all options except Sky TV anyway.

Fifth, I'm in Auckland. Telling me I can get TrustPower Kinect is a tad incorrect, since I'm not in Tauranga, and I can't get a Homeline or Electricity from them let alone internet.

Sixth, On the internet category, there's a summary field for "Requires a phone line", but there is no "Includes a phone line" option. Several plans are included that I know for a fact include a phone line, but they have that little box claiming they require one. Confusing.

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  Reply # 513839 30-Aug-2011 11:13
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michaelmurfy: I am with Telecom for everything - and do heaps of mobile calling (approx 650mins per month) - it recommended me the 2* $29 Monthly Plan with 100mb of Mobile Broadband (I use about 1.2gb per month) ugh.

Total fail.

I could not replicate your failure, adding in roughly 600mins worth of calls per month with the maximum data and texts gives me 2degrees plans, but ones that are much more than $29.




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  Reply # 513845 30-Aug-2011 11:23
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Kyanar: Fourth, is there seriously a point to the "TV" option? As soon as you tick a box you eliminate all options except Sky TV anyway.


I'd guess in select markets "TV option" will probably bring up TelstraClear TBox. 

 




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  Reply # 513848 30-Aug-2011 11:24
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DonGould:
Talkiet:
Mr Consumer NZ - Care to comment on the ongoing commitment around having this continually up to date and accurate?


I think it should be up to providers.

But I also think that the information should be dated with a verification system.

- "This plan was last verified by Telecom 44/55/2079 and is current until 12/12/2012"

This refers to Steve's comment too.

Our system relies heavily on the generosity of the telcos. We do not go and get the information from their sites, we rely on them to tell us what they offer and to verify it when we have entered it into our database. For some companies this is a lot of plans. So some small data errors will creep through (which is where you guys have been quite helpful).

We have invested a lot in this project so we really want these plans as up-to-date as we can and to be as useful as we can. Perhaps a dating system like Don suggests above would work, we can only look to improve.

Obviously consumers don't have to check every single figure, but they do need to double check they are getting the plan they expect to. Just as they would if they didn't use TelMe.

 




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  Reply # 513851 30-Aug-2011 11:26
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jonherries: I thought it might be worth adding my comments as well in the interest of trying to help, as this seems to be a pretty serious endeavour.

...

Hope this helps.

Jon

Thanks Jon, I'll pass this on. 




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  Reply # 513854 30-Aug-2011 11:30
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mattwnz:
DonGould:
mattwnz: Perhaps it should also give a ranking on how good the customer support is and it's reliability, as there is far more to choosing an ISP than just cost.


Don't know how you would rate service levels.

However it should have an area for key points of difference and also ownership and local helpdesk should be filter options.?



Yes ownership would be a good one, although sometimes difficult to ascertain. eg. Orcon is Government owned, so we all own it in NZ, but telecom is a NZ listed company which is largly NZ owned by mum and dad investors, but also owned by overseas investors. There are other companies who are largely overseas owned. ISP using a local helpdesk could also be a good thing to list, as many people like dealing directly with NZers , as communciating over VOIP over to some foreign helpdesk can be difficult, especially for the elderly and those hard at hearing.

Yeah we're probably not gonna touch that one, sorry. Consumer NZ does do an annual ISP satisfaction survey which takes into account help desk etc. But we would not link this directly to TelMe. 




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  Reply # 513857 30-Aug-2011 11:35
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geekwannabe: 
Wonder how much road testing it got before it went national.

Quite a bit. In fact the site was "up and running for a couple of weeks before we launched it, so we could try it with a few members of the public. Obviously though they weren't as tough as you guys :)




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  Reply # 513862 30-Aug-2011 11:40
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geekwannabe:
michaelmurfy: I am with Telecom for everything - and do heaps of mobile calling (approx 650mins per month) - it recommended me the 2* $29 Monthly Plan with 100mb of Mobile Broadband (I use about 1.2gb per month) ugh.

Total fail.


I am also with Telecom and when I tried it the "best: suggestion came in at $128 more than I currently pay.  So I filtered to Telecom only and that best suggestion came in at $130 more than I am paying. 

Checking thru  - when I said I use
Sealed

Sorry I can't replicate that either. 




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