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37 posts

Geek


Topic # 8933 7-Aug-2006 21:26
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I am currently on ihugs maximum plan, giving me 3.5Mbs download and 512Kbs upload. Understandable that these are "max" speeds and generally never obtained, however our international upload speed is a huge maximum of 150Kbs. I have contacted ihug and they said:

Performing traceroute tests on the websites you are trying to reach will more than likely show either optus1,optus2 or asianet is the upstream provider and will also show that the slowdown occurs through these servers, complaints generally come weekly with regards to these upload servers, we are requiring a larger population to make the same issues clear to us before they will accept a fault lodgement against their services, please, when you are next affected by the upload issue call our call centre with traceroute results, and also if you are aware of anyone else experiencing the same issue, we need at least five people to be having the same issue at the same time before we can lodge this fault, I apologise for the inconvenience but your help will be necessary to getting this issue resolved.

I hoping I'm not the only person with this fault, and that other people will post their results on this forum. Then I will send this info to ihug and then maybe something can be done.


1) do a "tracert" on the site www.ookla.com and also www.test.com. Record the first 10 hops on both results

2) post the results here

  1    <1 ms    <1 ms    <1 ms  RTA220U.lan [192.168.1.1]
  2    62 ms    62 ms    61 ms  lo0.akl-grafton-bba1.ihug.net [203.215.15.242]
  3    63 ms    61 ms    62 ms  203.215.14.37
  4    62 ms    61 ms    62 ms  gi2-10.akl-grafton-bdr1.ihug.net [203.215.14.50]
  5    62 ms    62 ms    62 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  6   187 ms   188 ms   190 ms  po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
  7   206 ms   209 ms   208 ms  ge-4-1-0.mpr1.sjc7.us.mfnx.net [206.223.116.86]
  8   207 ms   209 ms   210 ms  so-5-0-0.mpr4.sjc2.us.above.net [64.125.30.178]
  9   229 ms   221 ms   218 ms  so-4-0-0.cr2.sea1.us.above.net [64.125.28.22]
 10   227 ms   231 ms   233 ms  209.249.11.189.available.above.net [209.249.11.189]

  1    <1 ms    <1 ms    <1 ms  RTA220U.lan [192.168.1.1]
  2    63 ms    62 ms    61 ms  lo0.akl-grafton-bba1.ihug.net [203.215.15.242]
  3    62 ms    62 ms    61 ms  203.215.14.37
  4    62 ms    62 ms    62 ms  gi2-10.akl-grafton-bdr1.ihug.net [203.215.14.50]
  5    64 ms    64 ms    65 ms  203.110.30.81
  6    64 ms    64 ms    65 ms  so-3-0-0.XR2.AKL1.ALTER.NET [210.80.38.149]
  7   207 ms   209 ms   208 ms  so-3-0-0.IR2.SAC2.Alter.Net [210.80.49.198]
  8   204 ms   249 ms   215 ms  POS1-0.IR2.SAC1.ALTER.NET [152.63.49.78]
  9   207 ms   207 ms   212 ms  0.so-4-1-0.TL2.SAC1.ALTER.NET [152.63.0.118]
 10   248 ms   248 ms   245 ms  0.so-5-1-0.TL2.DFW9.ALTER.NET [152.63.0.57]

 As you can see from my results, both asianet and alternet are the points where my pings increase over three fold.

PS: http://www.ookla.com/speedtest/ - a good international site for download\upload speed

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1 post

Wannabe Geek


  Reply # 43461 7-Aug-2006 21:40
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Here are my Results for the Tracert

Tracing route to ookla.com [69.17.117.207]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *       50 ms    49 ms  lo0.akl-grafton-bba2.ihug.net [203.173.63.167]
  3    49 ms    50 ms    50 ms  gi1-24.akl-grafton-bdr1.ihug.net [203.109.130.14]
  4    50 ms    50 ms    50 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  5   175 ms   175 ms   174 ms  po4-2.gw1.sjc1.asianetcom.net [202.147.55.198]
  6   202 ms   199 ms   201 ms  ge-4-1-0.mpr1.sjc7.us.mfnx.net [206.223.116.86]

  7   182 ms   189 ms   195 ms  so-5-0-0.mpr4.sjc2.us.above.net [64.125.30.178]

  8   210 ms   209 ms   207 ms  so-4-0-0.cr2.sea1.us.above.net [64.125.28.22]
  9   202 ms   210 ms   210 ms  209.249.11.189.available.above.net [209.249.11.189]
 10   212 ms   219 ms   211 ms  152.ge-1-3-0.sr2.sea5.speakeasy.net [69.17.82.54]


Tracing route to www.test.com [208.48.34.132]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    51 ms    49 ms    50 ms  lo0.akl-grafton-bba2.ihug.net [203.173.63.167]
  3    51 ms    49 ms    50 ms  gi1-24.akl-grafton-bdr1.ihug.net [203.109.130.1]
  4    52 ms    53 ms    52 ms  203.110.30.81
  5    53 ms    52 ms    53 ms  so-3-0-0.XT1.AKL1.ALTER.NET [210.80.38.133]
  6   188 ms   187 ms   188 ms  so-3-1-0.IR1.SAC2.Alter.Net [210.80.49.201]
  7   188 ms   188 ms   188 ms  POS1-0.IR1.SAC1.ALTER.NET [152.63.49.82]
  8   195 ms   195 ms   195 ms  0.so-0-0-0.TL1.SAC1.ALTER.NET [152.63.0.114]
  9   194 ms   194 ms   195 ms  0.so-7-0-0.XL1.SAC1.ALTER.NET [152.63.53.249]
 10   184 ms   184 ms   182 ms  POS6-0.BR6.SAC1.ALTER.NET [152.63.52.249]


140 posts

Master Geek
+1 received by user: 4


  Reply # 43465 7-Aug-2006 22:22
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www.ookla.com
  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    60 ms    59 ms    59 ms  lo0.akl-grafton-bba2.ihug.net [203.173.63.167]
  3    63 ms    55 ms    55 ms  gi1-24.akl-grafton-bdr1.ihug.net [203.109.130.14]
  4    61 ms    62 ms    60 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  5   212 ms   209 ms   214 ms  po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
  6   211 ms   212 ms   211 ms  ge-4-1-0.mpr1.sjc7.us.mfnx.net [206.223.116.86]
  7   206 ms   210 ms   205 ms  so-5-0-0.mpr4.sjc2.us.above.net [64.125.30.178]
  8   226 ms   223 ms   224 ms  so-4-0-0.cr2.sea1.us.above.net [64.125.28.22]
  9   197 ms   196 ms   195 ms  209.249.11.189.available.above.net [209.249.11.189]
 10   208 ms   208 ms   208 ms  151.ge-1-3-0.sr1.sea5.speakeasy.net [69.17.82.50]

www.test.com
  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    58 ms    58 ms    57 ms  lo0.akl-grafton-bba2.ihug.net [203.173.63.167]
  3    52 ms    51 ms    51 ms  gi1-24.akl-grafton-bdr1.ihug.net [203.109.130.14]
  4    59 ms    56 ms    57 ms  203.21.31.201
  5    56 ms    58 ms    53 ms  so-3-0-0.XT1.AKL1.ALTER.NET [210.80.38.133]
  6   182 ms   180 ms   180 ms  0.so-4-0-1.IR1.LAX12.ALTER.NET [210.80.50.245]
  7   188 ms   187 ms   185 ms  POS1-0.IR1.LAX9.ALTER.NET [152.63.112.58]
  8   183 ms   214 ms   181 ms  0.so-5-2-0.TL1.LAX9.ALTER.NET [152.63.0.146]
  9   181 ms   181 ms   179 ms  0.so-7-0-0.XL1.LAX9.ALTER.NET [152.63.115.137]
 10   197 ms   196 ms   199 ms  POS6-0.BR3.LAX9.ALTER.NET [152.63.115.1]

 
 
 
 


3000 posts

Uber Geek

Trusted

  Reply # 43505 8-Aug-2006 11:36
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ihugs international speed full stop has been something pathetic of recent, I'm lucky to be getting 200Kb down or up.. Peak times are like dialup speed.



37 posts

Geek


  Reply # 43557 8-Aug-2006 17:28
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I've been pretty lucky with download speeds, been getting between 1.5 - 2.5Mbs, which isn't bad.



37 posts

Geek


  Reply # 43561 8-Aug-2006 18:01
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I have done a few "reverse tracert" and the results are as followed:

 1  masala-e0 (207.14.113.250)  0.297 ms  0.150 ms  0.199 ms
2  ge1-0.4.cr02.sea01.pccwbtn.net (63.216.14.81)  0.536 ms  0.453 ms  0.842 ms
3  pos1-1.br01.sjo01.pccwbtn.net (63.218.6.54)  20.942 ms  20.839 ms  20.833 ms
4  anc.ge6-12.br01.sjo01.pccwbtn.net (63.218.7.94)  20.737 ms  20.803 ms  21.317 ms
5  po0-1.gw1.akl1.asianetcom.net (202.147.55.197)  145.903 ms  147.077 ms  146.255 ms      <= ping increases over 7x
6  ip-static-202-147-45-75.asianetcom.net (202.147.45.75)  183.026 ms  175.887 ms  176.000 ms
7  gi2-11.akl-grafton-bdr2.ihug.net (203.215.14.53)  180.124 ms  186.133 ms  179.337 ms
8  gi1-1-0.akl-grafton-bba1.ihug.net (203.215.14.36)  171.546 ms  177.959 ms  180.035 ms
 
1  fddi4-0-0-core1.dal.airmail.net (206.66.12.129)  1 ms  0 ms  1 ms
2  64.245.102.101 (64.245.102.101)  0 ms  1 ms  1 ms
3  p7-2-0.MAR2.Dallas4-TX.us.xo.net (71.5.180.109)  1 ms  1 ms  1 ms
4  p4-2-0.RAR2.Dallas-TX.us.xo.net (65.106.4.197)  2 ms  16 ms  2 ms
5  p1-0.IR1.Dallas2-TX.us.xo.net (65.106.4.186)  2 ms  1 ms  2 ms
6  0.so-0-0-3.BR6.DFW9.ALTER.NET (204.255.173.1)  2 ms  2 ms  2 ms
7  0.so-3-3-0.XT2.DFW9.ALTER.NET (152.63.103.77)  2 ms  2 ms  2 ms
8  0.so-0-0-0.TL2.DFW9.ALTER.NET (152.63.2.181)  7 ms  7 ms  7 ms
9  0.so-5-0-0.TL2.LAX9.ALTER.NET (152.63.0.58)  48 ms  49 ms  48 ms
10  0.POS6-0.IR2.LAX9.ALTER.NET (152.63.0.149)  48 ms  48 ms  48 ms
11  0.so-7-2-0.IR2.LAX12.ALTER.NET (152.63.112.65)  49 ms  48 ms  48 ms
12  0.so-0-0-1.XT2.AKL1.ALTER.NET (210.80.51.62)  186 ms  185 ms  185 ms     <= Ping inceases over 3x
13  so-2-0-0.GW2.AKL1.ALTER.NET (210.80.38.150)  175 ms  175 ms  175 ms
14  203.21.31.205 (203.21.31.205)  212 ms  208 ms  208 ms
15  gi2-11.akl-grafton-bdr2.ihug.net (203.215.14.53)  230 ms  229 ms  227 ms
16  gi1-1-0.akl-grafton-bba1.ihug.net (203.215.14.36)  217 ms  218 ms  213 ms

As you can see, the results show that both Alternet and Asianet both points that increase the pings. In seeing this hopefully, fixing the upload through them with fix the download speed for poeple.

So if you are with ihug, to a tracert and together we will try and obtain better speeds

285 posts

Ultimate Geek
+1 received by user: 8


  Reply # 43591 9-Aug-2006 10:18
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This is through ihug Connect which uses wired country as the transport medium, shows same results as yours so I'm guessing its through use of ihug routing... anyways.. hope it helps.

www.ookla.com


1 21 ms 19 ms 19 ms lo0.akl-grafton-bras3.ihug.net [203.215.15.237]
2 20 ms 19 ms 29 ms gi2-5.akl-grafton-bdr2.ihug.net [203.215.14.66]
3 20 ms 19 ms 19 ms gi2-10.akl-grafton-bdr1.ihug.net [203.215.14.50]
4 30 ms 29 ms 29 ms 203.110.30.81
5 30 ms 29 ms 19 ms so-3-0-0.XR2.AKL1.ALTER.NET [210.80.38.149]
6 180 ms 169 ms 170 ms 0.so-5-2-0.IR2.LAX12.Alter.Net [210.80.48.233]
7 160 ms 160 ms 160 ms POS3-0.IR2.LAX9.ALTER.NET [137.39.31.242]
8 160 ms 160 ms 160 ms 0.so-5-2-0.TL2.LAX9.ALTER.NET [152.63.0.150]
9 160 ms 160 ms 160 ms 0.so-4-0-0.XL2.LAX7.ALTER.NET [152.63.116.246]
10 180 ms 170 ms 170 ms 0.so-7-0-0.BR1.LAX7.ALTER.NET [152.63.112.153]

www.test.com


1 24 ms 19 ms 19 ms lo0.akl-grafton-bras3.ihug.net [203.215.15.237]
2 30 ms 19 ms 19 ms gi2-5.akl-grafton-bdr2.ihug.net [203.215.14.66]
3 20 ms 19 ms 19 ms gi2-10.akl-grafton-bdr1.ihug.net [203.215.14.50]
4 30 ms 29 ms 29 ms 203.21.31.201
5 30 ms 19 ms 29 ms so-3-0-0.XT1.AKL1.ALTER.NET [210.80.38.133]
6 160 ms 160 ms 160 ms 0.so-5-2-0.IR1.SAC2.Alter.Net [210.80.48.230]
7 160 ms 160 ms 160 ms POS3-0.IR1.SAC1.ALTER.NET [137.39.31.194]
8 160 ms 160 ms 160 ms 0.so-0-0-0.TL1.SAC1.ALTER.NET [152.63.0.114]
9 170 ms 170 ms 170 ms 0.so-7-0-0.XL1.SAC1.ALTER.NET [152.63.53.249]
10 160 ms 160 ms 160 ms POS6-0.BR6.SAC1.ALTER.NET [152.63.52.249]


836 posts

Ultimate Geek

Trusted

  Reply # 43623 9-Aug-2006 19:22
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What exactly are you expecting from the trace routes?

It's going to jump up from AKL to LA or course, you have tens of thousands of kilometers to traverse (roughly 22,000km round trip) which even at the speed of light takes awhile when your dealing in ms. In a perfect world even in a vacuum (light does not propagate as fast in a medium) its going to bump your RTT by 74ms with that distance.

Try iperf or something is you want some meaningful data to begin with.

3886 posts

Uber Geek
+1 received by user: 161


  Reply # 43626 9-Aug-2006 19:29
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When you're talking about poor upload speeds what are you talking about exactly?

If you're using http then there's a good chance that your traffic is going thru caches. 

A trace route is going to tell you squat about cache impact is it?

I agree that international traffic is poor at present.

There was a big SCX outage which caused a number of providers to reroute data.  Now the break has been fixed, have your providers reverted their routes?

http://www.ispmap.co.nz/topmap.html
interesting picture of NZ.

Cheers Don




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz




37 posts

Geek


  Reply # 43629 9-Aug-2006 19:44
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as stated in the first post, ihug wants tracerts done. Once I have obtained at least 5 results, ihug can lodge a faults complaint to these servers and hopefuly obtain more bandwidth through them.

836 posts

Ultimate Geek

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  Reply # 43632 9-Aug-2006 19:50
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No offense but good luck with that, someone clueful will file that in /dev/null I can 100% guarantee.

3886 posts

Uber Geek
+1 received by user: 161


  Reply # 43633 9-Aug-2006 19:50
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Sarge: as stated in the first post, ihug wants tracerts done. Once I have obtained at least 5 results, ihug can lodge a faults complaint to these servers and hopefuly obtain more bandwidth through them.


My questions still stand.  I'd be putting those questions to them.  All they're doing is giving you a task to make you go away.  This is nothing they couldn't do for you.

Cheers Don




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


3886 posts

Uber Geek
+1 received by user: 161


  Reply # 43634 9-Aug-2006 19:54
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Further to my last post...

http://www.ispmap.co.nz/showisp?id=16
http://www.ispmap.co.nz/showisp?id=13
http://www.ispmap.co.nz/showisp?id=1

iHug are listed as using 3 up sream providers.

Check out their web sites and email their wholesale division with your issues.  Perhaps their sales reps might like to do a sales call to iHug?

HTH

Cheers Don




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz




37 posts

Geek


  Reply # 43636 9-Aug-2006 20:55
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in the end, "what do i have to lose"? theres no harm in trying. Best to try and fail then not try at all.

PS: don't take away my hope  Frown, its all we NZers have in regards to adsl

3886 posts

Uber Geek
+1 received by user: 161


  Reply # 43638 9-Aug-2006 21:07
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Sarge: in the end, "what do i have to lose"? theres no harm in trying. Best to try and fail then not try at all.

PS: don't take away my hope Frown, its all we NZers have in regards to adsl


Oh trust me, you have lots to gain.  People start contacting wholesalers all the time about issues related to domestic connections and you'll find you'll get a very favourable response...  you might cop a little flack in some places but the end result will be improved service is you start empowing the wholesale sales people!

Cheers Don




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


643 posts

Ultimate Geek


  Reply # 43640 9-Aug-2006 21:39

I agree with Don, traceroute isn't a very good benchmark, especially not these days with load balancers that are transparent to IP and thus ICMP and traceroutes.

To truely test your bandwidth you need a very tight setup, testing bandwidth from a Windows XP machine behind a d-link adsl router is never going to be what i'd call 'ideal test conditions'

To do a real test, don't believe a pretty flash application with a speedo, use ttcp or dbs or netperf




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