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6 posts

Wannabe Geek


Topic # 9003 13-Aug-2006 07:53
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Even though I must have phoned the help desk more than 15 times and had my problem escalated to the engineers (3 Days ago), followed my many calls asking if anything has been done, my phone still won't work.  I am new to woosh but had been using the phone without any problems for approx 8 days.

Our phone cut out five day ago when I was on a toll call.  People can call me, they can hear me, but I can't ear them and I can't dial out.  I spent three days going round in circles with the help desk crew, unplugging and restarting my modem and gateway.  Then the escalated my situation to the Engineers.

I also noticed my data usage increased from avg 10mb per day to avg 200mb per day once the phone system went down.  Yesterday I recorded the usage shown for my local connection approx 6mb, however my online account with woosh shows 170mb.  My computer was completely unplugged from the modem and gateway, except for 3 half hour sesions which I was monitoring.  So the modem and gate way seem to be downloading 200mb of data without having my computer hooked in. STRANGE.  This is not very helpfull with my 500mb limit.

I may have to ask for the 30 day trial period refund if this goes on for much longer.   Woosh seem to be very poor at indentifying problems and fixing them in a timely manner!!!


Does anyone have any wild theories or comments on these problems?




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  Reply # 43851 13-Aug-2006 19:49
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You need to try another modem it would not be a network issue or it would affect all users working off the same cell

Don't muck around with it anymore request new hardware end of story

John



6 posts

Wannabe Geek


  Reply # 43872 14-Aug-2006 06:38
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Thanks John, your advise reinforce my thoughts.  Infact I resolved the issue with Woosh yesterday.  They agreed to swap my modem and gateway for new ones.  I can do that right here in town, so am happier now.

Also to their credit they gave me a free 1gb of data to replace the mystery loss that was going on.

Might have to ask for a $20 credit to cover the down time, stress and use of my mobile phone while my woosh phone was out of action.


34 posts

Geek


  Reply # 43878 14-Aug-2006 09:36
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"Might have to ask for a $20 credit to cover the down time, stress and use of my mobile phone while my woosh phone was out of action."

Ask for a free lunch too.

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