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677 posts

Ultimate Geek

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  #530798 8-Oct-2011 09:12
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DonGould: What's TR069?


TR069 is all about Auto config for CPE devices from a central point, in most cases a service providers core network.






meat popsicle

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  #530799 8-Oct-2011 09:16
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ptinson:
DonGould: What's TR069?


TR069 is all about Auto config for CPE devices from a central point, in most cases a service providers core network.


Hold the line, I'm just going to reset your modem for you to see if the fault clears, it will take a couple of minutes, would you like to wait or would you like me to call you back when it's done?








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  #530801 8-Oct-2011 09:22
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DonGould:
ptinson:
DonGould: What's TR069?


TR069 is all about Auto config for CPE devices from a central point, in most cases a service providers core network.


Hold the line, I'm just going to reset your modem for you to see if the fault clears, it will take a couple of minutes, would you like to wait or would you like me to call you back when it's done?






Far, far, far more than that.

Any DSL provider not using RT069 really doesn't know what they're missing out on.

677 posts

Ultimate Geek

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  #530803 8-Oct-2011 09:25
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Yes far more than a reset of the modem, but that is possible.
Simply having an ACS (Auto Config Server) doesnt mean you can manage any random CPE, first they need to support TR069 and second the service provider needs to set it up as a supported device/device type.

Generally speaking this is reserved for modems supplied by the service provider, not your random modem from tricky $retailer.




meat popsicle

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  #530804 8-Oct-2011 09:29
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ptinson: Generally speaking this is reserved for modems supplied by the service provider, not your random modem from tricky $retailer.


...and I'm sure you just know how dumb I think that is.




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Ultimate Geek

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  #530810 8-Oct-2011 09:48
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Which part;)




meat popsicle

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  #540814 3-Nov-2011 17:31
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tonyhughes: Please reboot your ADSL router & wait five minutes before you call your ISP about connection issues, regardless of whether you have a PPP light on or not.

No exceptions (ESPECIALLY NOT FOR IT GUYS). Please. We love you.

Kind regards,
Every telco on the planet.



Ok, IF and only IF you promise to do the following:
  • Listen to my description of the fault to fully understand the situation before suggesting an inappropriate resolution.
  • Respond intelligently without needlessly following an entirely irrelevant script.
  • Admit that it's also possible that there's a problem at the exchange.
  • Admit when you are out of your depth, rather than bluffing your way through with some half-baked explanation.
  • Escalate calls quickly when it's obvious rebooting/resetting is not going to work.
  • Stop asking me about blinking lights every time I call.
  • Stop trying to offload my call to my Router Vendor's helpdesk. They have no idea about your network.
  • Listen to me when I provide diagnostics from my router.

Kind Regards,

Every IT Guy with an ADSL fault that's not fixed by a router reboot.

 PS. Apologies, but jaded from recent Telecom ADSL troubleshooting experiences

 
 
 
 


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  #547294 19-Nov-2011 20:09
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jonnyr:
tonyhughes: Please reboot your ADSL router & wait five minutes before you call your ISP about connection issues, regardless of whether you have a PPP light on or not.

No exceptions (ESPECIALLY NOT FOR IT GUYS). Please. We love you.

Kind regards,
Every telco on the planet.



Ok, IF and only IF you promise to do the following:
  • Listen to my description of the fault to fully understand the situation before suggesting an inappropriate resolution.
  • Respond intelligently without needlessly following an entirely irrelevant script.
  • Admit that it's also possible that there's a problem at the exchange.
  • Admit when you are out of your depth, rather than bluffing your way through with some half-baked explanation.
  • Escalate calls quickly when it's obvious rebooting/resetting is not going to work.
  • Stop asking me about blinking lights every time I call.
  • Stop trying to offload my call to my Router Vendor's helpdesk. They have no idea about your network.
  • Listen to me when I provide diagnostics from my router.

Kind Regards,

Every IT Guy with an ADSL fault that's not fixed by a router reboot.

 PS. Apologies, but jaded from recent Telecom ADSL troubleshooting experiences


+1 

Had a fair nightmare this week with telecom, speaking to at least 10 different people about the same issue, describing issue 10 times, being told to contact router vendors help desk despite having proved issue does not lie with 3rd party modem/router.

Finally after at least 8 hours on the phone (no lie) I am a little closer to getting the issue acknowledged and sorted.

I'm a pretty placid fellow, not an expert, but reasonably knowledgeable about the functions of my modem/router capabilities, firmware and settings...if some of the comments above were followed I wouldn't have spent half the time I have on the phone. 

like the above poster...apologies for vent. 

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