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69 posts

Master Geek


  Reply # 535793 20-Oct-2011 20:06
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muppet: Why are you all complaining? You should be singing, dancing and rejoicing they came back online at all!!

Far out! You get what you pay for, and these guys are damn cheap for a reason. It's pretty obvious they're dodgy, unreliable and probably utter cowboys. Look at their website. Ha! Look at people's attempts to contact them (Hint: Beep beep beep). Look at the the PDF listed here earlier (you'll have to read it all, if it's hard I can help with the big words)

And you're all seriously questioning how much longer they'll be around? Have you been living in a dungeon for 10 years?

This is the sort of business a father gives his moron son, then watches him run it into the ground, bailing him out over and over again. I'd be surprised if they had more than 5 staff and I'm very surprised they're back online at all.

Seriously: Their fix for your problems before was "Change your DNS server"! Amazing! And you all just accept that as normal? No explanation, no reason for the fact their upstream keeps changing? Most ISPs don't need to change provider 3 times a week. 3 times in 5 years is a more regular timeline. A normal ISP doesn't DO that. They don't go offline for 48 hours. They don't suggest a dodgy DNS change as a fix for a total outage.

Now that said, *everyone* has outages. It's normal, it happens, it's annoying but it's a fact. But look at the way these guys handled it. Did their phones work? No. Did their website work? No.
Do you know how hard it is to setup a temporary website? One not on your network so that customers can still see it? You change your DNS records so www.nznet.co.nz points to it. It's _EASY_. Stupid easy. It would have taken ~5 minutes and it's something anyone with half a clue would do during a major outage if they had no other way of contacting their customers.
You always let your customers know, IF you care about them. It'd have cost them maybe $100 to do this. Probably only $20. Did they do it? No.




Fek.

Stop complaining and be thankful it works at all. Rejoice, in fact. That's if it does.

If you want something that's decent and works, well, these guys aren't it. If you're happy to put up with regular outages, things breaking, but paying nothing for it, well, keep up the good work.





This is tupid ranting. What are you going on about? They were not the cheapest, not the most expensive. they had decent GB caps for a reasonable price. i had 100 GB for 114.95 $. That amount of money is now wasted on from time to time being able to peer at their funny website that does not give an explanation, but has a fault message with yesterdays date on it.


Get out while you have not lost the $$ prepay for the coming month.

13 posts

Geek


Reply # 535794 20-Oct-2011 20:07
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LOL AT ALL THE GREAT POSTS SHOULD I TURN MY MODEM ON TO SEE IF THE PHONE WORKS.

69 posts

Master Geek


  Reply # 535795 20-Oct-2011 20:07
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femtaku:
equilor:
femtaku: Not everyone is having an issue. Im currently at my boyfriends house who is also with NzNet and they only lost internet for 1 night. After changing their DNS it's been working perfectly. Sadly it didnt work for me at home. 
ive had my phone off for 3 days :( internet comes and goes. 



At home I only have internet and have had the same problem. However, my boyfriends house (where i am now) is working perfectly. I can access the NZnet website and there is a warning message saying 

"Major Internet Outage - Wed 19th Oct - Many connections & VOIP services are downWe are working on this urgently and hope to have the problem resolved todayWe apologise for the inconvenience caused" I can also access the webmail and the ADSL usage section of the site. So it does look as though only certain connections are down.  


Does this make you happy ???????????

341 posts

Ultimate Geek
+1 received by user: 26

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  Reply # 535796 20-Oct-2011 20:08
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muppet: Do you know how hard it is to setup a temporary website? One not on your network so that customers can still see it? You change your DNS records so www.nznet.co.nz points to it. It's _EASY_. Stupid easy. It would have taken ~5 minutes and it's something anyone with half a clue would do during a major outage if they had no other way of contacting their customers.


Amen. We're just a small computer hardware wholesaler, and if our web host (HD) has an outage of more than 10 minutes during work hours, I flip the switch to the temporary page and post a notification on twitter straight away.

Phones (2talk) go down? Tweet, put a message on the website with a cellphone number people can call us on, and notify our biggest customers directly.

When our email provider (Compass) had an outage, we emailed all of our customers letting them know an alternate email address.

It's really not that hard to let people know what's going on. Any decent business with more than one employee will do it. 

69 posts

Master Geek


  Reply # 535797 20-Oct-2011 20:08
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nzsparky: LOL AT ALL THE GREAT POSTS SHOULD I TURN MY MODEM ON TO SEE IF THE PHONE WORKS.


Why not ? No lives lost ! Maybe 111 will work.

69 posts

Master Geek


  Reply # 535800 20-Oct-2011 20:12
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theEd:
muppet: Do you know how hard it is to setup a temporary website? One not on your network so that customers can still see it? You change your DNS records so www.nznet.co.nz points to it. It's _EASY_. Stupid easy. It would have taken ~5 minutes and it's something anyone with half a clue would do during a major outage if they had no other way of contacting their customers.


Amen. We're just a small computer hardware wholesaler, and if our web host (HD) has an outage of more than 10 minutes during work hours, I flip the switch to the temporary page and post a notification on twitter straight away.

Phones (2talk) go down? Tweet, put a message on the website with a cellphone number people can call us on, and notify our biggest customers directly.

When our email provider (Compass) had an outage, we emailed all of our customers letting them know an alternate email address.

It's really not that hard to let people know what's going on. Any decent business with more than one employee will do it. 


Not so sure about HD.........

Phoned them today to switch from NZNet to HD. They told me it would take 4 hours.
I paid by credit card and arranged it all. Got a call, would be working in 3 hours.
4 hours later they phoned me again: could not make it happen as coatesville-albany is not serviced by them. The exchange are of a technology they do not support.
I had to fill in a support desk ticket to get my money back.

So don't get me started about HD........

2010 posts

Uber Geek
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  Reply # 535801 20-Oct-2011 20:12
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equilor: i love ragers. thats what i thought of your post. 


Thank you so much! I bet my mother would be proud Cool 

13 posts

Geek


  Reply # 535803 20-Oct-2011 20:13
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TURNED MODEM BACK ON, NO PHONES AS YET lol MAYBE TOMORROW MIGHT HAVE TO GET THE PIGEON OUT

tHE ARTICLE ON TECHDAY WAS VERY INTERESTING


2010 posts

Uber Geek
+1 received by user: 768

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  Reply # 535805 20-Oct-2011 20:13
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@hotkiwi: I'd appreciate it if you corrected your post. It looks currently as I've called them a scam, which I haven't. I don't think they're a scam, just a very poorly run business, with no real concern for their customer base.

341 posts

Ultimate Geek
+1 received by user: 26

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  Reply # 535809 20-Oct-2011 20:17
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hotkiwi: So don't get me started about HD........
 

Oh, HD aren't much better. "Scheduled" outages announced 30 minutes before the outage, at 10am...

But that's a whole different topic. 

65 posts

Master Geek


  Reply # 535810 20-Oct-2011 20:18
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nzsparky: TURNED MODEM BACK ON, NO PHONES AS YET lol MAYBE TOMORROW MIGHT HAVE TO GET THE PIGEON OUT

tHE ARTICLE ON TECHDAY WAS VERY INTERESTING

i loled at your pigeons hee hee :P good call

638 posts

Ultimate Geek
+1 received by user: 78

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  Reply # 535815 20-Oct-2011 20:27
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Wow. Just... Wow.

Why are we bothering to debate the pro/con situation with regard to one of the bottom-rung ISPs who have (demonstrably) failed to look after their customers when we can't even grasp the use of the correct version of 'their', or our caps lock keys?

muppet's tirade was right on the money. You choose a cheap ISP, this is the risk you run.

Placing your business in a position where it's off-the-air for the best part of three days is NOT something that smacks of 'successful business practise'. Plenty of good, negative reports on NZNet have been posted in this thread, some by relatively clooful people who work in the industry...

NZNet customers should be up in arms, indeed; your options are to appeal for compensation, lump it and hang in there, or vote with your feet. I know which option I'm recommending. But don't defend them and say this is a 'oncer' when folks pony up with plenty of factors that'd contribute to the assertion of 'flakey'. Take them as the warning they are.




69 posts

Master Geek


  Reply # 535816 20-Oct-2011 20:32
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muppet: @hotkiwi: I'd appreciate it if you corrected your post. It looks currently as I've called them a scam, which I haven't. I don't think they're a scam, just a very poorly run business, with no real concern for their customer base.


Sorry for that. Done.
Must have done something wrong when writing.

69 posts

Master Geek


  Reply # 535818 20-Oct-2011 20:35
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muppet's tirade was right on the money. You choose a cheap ISP, this is the risk you run.



Just that this failing ISP was not a cheap provider.
Paid 114.95 $ for 110 GB, not really cheap.

1 post

Wannabe Geek


  Reply # 535826 20-Oct-2011 21:05
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I have been with NZNet for about 10 months.  I have been lucky this time around as it looks like I have only been down for about 6 hours (but it is still a bit up and down at the moment) and I am now back using my normal DNS settings (through OpenDNS.com).  Over Easter I had a total outage that lasted for 9 days when they apparently changed providers.  I have also had many, many outages that last from a few minutes to a few hours.  I have always tried to weigh up the poor service and poor uptime with the low price and unlimited data but I think I need to be looking for better options.  I use around 300GB a month (we run a free HOT Spot for our Cafe customers) and I am keen to know if anyone has any suggestions for an alternative ISP that is cost effective for 300-400GB a month.  I have just looked at the Slingshot Unlimitted plan - it looks good.  Speed is not the most critical factor for us - but reliability is pretty important.  Any pointers would be appreciated.  Thanks.

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