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2 posts

Wannabe Geek


  Reply # 535160 19-Oct-2011 14:53
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Hi there,

My connection went down yesterday I cant contact them, I cant use my phone and the most annoying thing is you cant contact them not even a voice message saying we are temporarily trying to fix the problem and will resume service within the next 24 hours ...grrrrrrrrrrrrr so annoying .

Whats even worse no after hours service and no weekend service ..shocking and now no service and I have there silly digital phone so called service.

Would I recommend NZnet to others ......helllllllllllllllllllllllllllll no way, but whats the bet i still get my bill for the month ...I should have stayed with Telecom.

I have to drive across town to use my daughters internet .

17 posts

Geek


  Reply # 535166 19-Oct-2011 15:02
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I hear you there, but having had an unlimited plan with another ISP, as well as having worked for one for a while, I'm still ok with being with NZNET.

But it's ridiculous that they've got no back-up plan in action. If it's due to something going completly wrong that they couldn't help, well I won't be too annoyed. Things can happen that can't be prevented, and having seen both sides of the fence, it makes you a little bit more understanding.



99 posts

Master Geek


  Reply # 535168 19-Oct-2011 15:11
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medina: Hi there,

My connection went down yesterday I cant contact them, I cant use my phone and the most annoying thing is you cant contact them not even a voice message saying we are temporarily trying to fix the problem and will resume service within the next 24 hours ...grrrrrrrrrrrrr so annoying .

Whats even worse no after hours service and no weekend service ..shocking and now no service and I have there silly digital phone so called service.

Would I recommend NZnet to others ......helllllllllllllllllllllllllllll no way, but whats the bet i still get my bill for the month ...I should have stayed with Telecom.

I have to drive across town to use my daughters internet .


If you know how to use your router then you can get internet working.

Just open your router and input the DNS on the last page in the DNS settings box. Should work ok after that.

17 posts

Geek


  Reply # 535172 19-Oct-2011 15:18
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You shouldn't have to know though should you.

12 posts

Geek


  Reply # 535177 19-Oct-2011 15:31
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Hi,

I'm also experiencing this issue. I know a little bit about computers and i tried changing the DNS number to the one suggested on here (66.246.76.21) and that hasnt worked.

I may have done it incorrectly, i clicked on IPv4 properties under local connection and changed it from automatically detecting to the above number.

If anyone has some suggestions, i would greatly appreciate them.

Thanks!

84 posts

Master Geek


  Reply # 535180 19-Oct-2011 15:35
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Hi, I’ve changed the DNS to 66.246.76.21 and its working,
I count run my network, however Broadband only is running so its a temp fix.
I run VOIP service for my business also and No VOIP Lines are working at all.

Hope this helps 



99 posts

Master Geek


  Reply # 535183 19-Oct-2011 15:38
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femtaku: Hi,

I'm also experiencing this issue. I know a little bit about computers and i tried changing the DNS number to the one suggested on here (66.246.76.21) and that hasnt worked.

I may have done it incorrectly, i clicked on IPv4 properties under local connection and changed it from automatically detecting to the above number.

If anyone has some suggestions, i would greatly appreciate them.

Thanks!


You need to do it on the router not the computer.

12 posts

Geek


  Reply # 535184 19-Oct-2011 15:40
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bellyfrog:
femtaku: Hi,

I'm also experiencing this issue. I know a little bit about computers and i tried changing the DNS number to the one suggested on here (66.246.76.21) and that hasnt worked.

I may have done it incorrectly, i clicked on IPv4 properties under local connection and changed it from automatically detecting to the above number.

If anyone has some suggestions, i would greatly appreciate them.

Thanks!


You need to do it on the router not the computer.


Ohh that would make sense.. Without sounding too much of a noob are you able to give me instructions on how to do that?

>.<

448 posts

Ultimate Geek
+1 received by user: 104


  Reply # 535191 19-Oct-2011 15:44
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I was just told by NZNET that services should be back up within the hour.

I was told it was a supplier fault and they have now changed there supplier?? :-/



99 posts

Master Geek


  Reply # 535195 19-Oct-2011 15:52
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femtaku:
bellyfrog:
femtaku: Hi,

I'm also experiencing this issue. I know a little bit about computers and i tried changing the DNS number to the one suggested on here (66.246.76.21) and that hasnt worked.

I may have done it incorrectly, i clicked on IPv4 properties under local connection and changed it from automatically detecting to the above number.

If anyone has some suggestions, i would greatly appreciate them.

Thanks!


You need to do it on the router not the computer.


Ohh that would make sense.. Without sounding too much of a noob are you able to give me instructions on how to do that?

>.<


Well I can give you a rough outline. All routers are different so you will have to poke around yourself or google for the exact process.

Most routers are on the address 192.168.0.1 so enter that into your address bar in IE/firefox etc and hit enter.

It will ask for a username/pw which is usually admin/admin or admin/nothing

Then you need to find your connection properties and there should be an area for DNS settings which are usually set to obtain automatically. Enter the DNS provided before and you should be good to go.

17 posts

Geek


  Reply # 535197 19-Oct-2011 15:53
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you can change it on your computer and it will work, i changed all mine to 8.8.8.8 and 8.8.4.4 (google DNS sever).



99 posts

Master Geek


  Reply # 535207 19-Oct-2011 16:12
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paulhannon: you can change it on your computer and it will work, i changed all mine to 8.8.8.8 and 8.8.4.4 (google DNS sever).


I think that depends whether you connect through a router or a modem. Not sure though.

17 posts

Geek


  Reply # 535208 19-Oct-2011 16:14
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im on a modem.

6 posts

Wannabe Geek


  Reply # 535268 19-Oct-2011 17:37
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Whats happened to NZNET.I cant get -send email and now their ph has been disconnected according to Telecom-Anyone know name of Manager or the address of the company please txt 021313136

3409 posts

Uber Geek
+1 received by user: 404

Trusted

  Reply # 535300 19-Oct-2011 18:45
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paulhannon: you can change it on your computer and it will work, i changed all mine to 8.8.8.8 and 8.8.4.4 (google DNS sever).


Please remember when you go around telling people to do this, ISPs give you certain DNS servers for a reason.... Often changing to a random DNS server results in you being given non-local CDNs for content like Youtube, MS downloads - all kinds of things. So when viewing Youtube for example if you use your ISPs DNS servers you may use their local cache which is very fast while if you use Google's you'll use Youtube's US servers which will be much slower...


This has been mentioned countless times on these forums before. We probably need a sticky we can link people to when comments around using non standard DNS servers come up.

Obviously if your ISPs aren't working you can use them as a temporary fix. 





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