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65 posts

Master Geek


  Reply # 536733 23-Oct-2011 16:07
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hotkiwi:
Curly: Hi, I won’t be paying for a disconnecting fee?  Ive had poor service for a long time now and things just haven’t been working since Wednesday last week. Hopeless 


Of course you do not pay a disconnect fee. They offer their contracts free of term. Why did you have to take an account with them with a disconnect fee? Look on their website, all contracts ar
e no term.
i find that odd. they said to me if i disconected id have to pay 200$ im on naked dsl 
so very confused.  

84 posts

Master Geek


  Reply # 536734 23-Oct-2011 16:09
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hotkiwi:
[Of course you do not pay a disconnect fee. They offer their contracts free of term. Why did you have to take an account with them with a disconnect fee? Look on their website, all contracts are no term.]

I had a 12 month contract with them when i joined thats all that was available then, and now days they have changed the packages 

 
 
 
 


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65 posts

Master Geek


  Reply # 536735 23-Oct-2011 16:12
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Curly: hotkiwi:
[Of course you do not pay a disconnect fee. They offer their contracts free of term. Why did you have to take an account with them with a disconnect fee? Look on their website, all contracts are no term.]

I had a 12 month contract with them when i joined thats all that was available then, and now days they have changed the packages 
yes thats what i had. so with the issues will i have to pay?



99 posts

Master Geek


  Reply # 536744 23-Oct-2011 16:37
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You can try to not pay but either way you took a contract and I doubt in their contract is anything saying there will be 100% uptime. Outages happen.

I would imagine you'd be alright not paying though. Who knows.

9 posts

Wannabe Geek


  Reply # 536745 23-Oct-2011 16:43
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equilor:
Curly: hotkiwi:
[Of course you do not pay a disconnect fee. They offer their contracts free of term. Why did you have to take an account with them with a disconnect fee? Look on their website, all contracts are no term.]

I had a 12 month contract with them when i joined thats all that was available then, and now days they have changed the packages 
yes thats what i had. so with the issues will i have to pay?

I don't think you need to pay, because the situation is nznet disconnected you, so if anyone is paying the disconnect fee, it should be nznet.

65 posts

Master Geek


  Reply # 536747 23-Oct-2011 16:50
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bellyfrog: You can try to not pay but either way you took a contract and I doubt in their contract is anything saying there will be 100% uptime. Outages happen.

I would imagine you'd be alright not paying though. Who knows.
ive had the phone off for a whole week. ;/ and i tried caling em heaps this week but my phone just gets cut off. i think they do it on purpose. my net keeps cutting out too. its frustrating and its affecting me. we use our phone and now we cant and they arnt even doing anything about it. just not fair

69 posts

Master Geek


  Reply # 536765 23-Oct-2011 18:14
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equilor:
bellyfrog: You can try to not pay but either way you took a contract and I doubt in their contract is anything saying there will be 100% uptime. Outages happen.

I would imagine you'd be alright not paying though. Who knows.
ive had the phone off for a whole week. ;/ and i tried caling em heaps this week but my phone just gets cut off. i think they do it on purpose. my net keeps cutting out too. its frustrating and its affecting me. we use our phone and now we cant and they arnt even doing anything about it. just not fair


These guys are in damage control. most customer have run away now that connection is still patchy and they refused to communicate or offer any form of compensation to those that have been loyal to them for so long.

They will be far too busy to drag you into a payment dispute.
If they challenge you for the 200$ I would bring the matter to the Dispute Tribunal if I were you. That is not a big deal, and given the abominable situation they brought you in, the referee wil be on your side.

What may be even better is that you contact www.consumer.org.nz and ask them for an opinion.

They will anyway be interested in a failed company and always have a close eye on ISP's.

Good luck and don't be too nervous. Just dump them.

1984 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 536799 23-Oct-2011 21:05
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If this causes them to go bust, you can bet the receivers will be keen on collecting every disconnection fee they can. True, they won't have time to argue with customers so they might agree to waive any disconnect fees which will prevent them being claimed later. However, anybody who uses VoIP has to understand that internet outages can happen for lots of reasons, and the fact that internet is down doesn't mean they intentionally cut of your phone. Thats one reason I have a landline as well as VoIP, apart from a 2nd line being convenient.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

69 posts

Master Geek


  Reply # 536803 23-Oct-2011 21:35
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I see that my ADSL light on the modem is still on.

Does this mean that I am still connected to NZNet ??

I would like to try to hard code their IP numbers 180.189.208.8 and 66.246.76.21

I feel nervous about going into the modem, there are many options when I login in my modem.

What about settings for PPoE DHCP etc ?

Does anybody have experience here with a Netcomm NB5 Plus 4 ?

I feel uncomfortable juggling the numbers around.

Thanks so much for some help.

69 posts

Master Geek


  Reply # 536817 23-Oct-2011 23:36
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Thanks guys, solved the DNS issue.

Took some courage, means I am still on NZNet.

 

65 posts

Master Geek


  Reply # 536848 24-Oct-2011 09:24
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hotkiwi: Thanks guys, solved the DNS issue.

Took some courage, means I am still on NZNet.

 
well done :P glad you got it working

2 posts

Wannabe Geek


Reply # 537154 25-Oct-2011 09:12
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Ordinarily I would not be blogging on a forum on geekzone, however I have joined especially to vent about NZNET! It took 6 weeks to finally get my connection, after having incorrect addresses in their system, probably due to a language barrier, and numerous other problems. I had my connection for 4 days and then it went down, I have been without phone and net for a week now, yet I have just recieved a SECOND invoice via email. Oh the check of it! I have had no assistance, yet they have time to send out invoices for the four days of connection I have recieved. I have advised them that I want to disconnect yet cannot get a reply to this request either! This company is a complete joke and the sooner Orcon have reconnected me the better!!

9 posts

Wannabe Geek


  Reply # 537691 26-Oct-2011 12:59
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everyone connected now?

610 posts

Ultimate Geek
+1 received by user: 72

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  Reply # 537720 26-Oct-2011 13:34
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Looks like they finally sorted their Skytower presence last night. I'm not sure about the reasons they've provided for the delays, though...




65 posts

Master Geek


  Reply # 537763 26-Oct-2011 14:48
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im still not connected. i have recieved email back from my complaint but its just garbage that you guys posted here about the outage!! i already know they have an outage... they are idiots. why do they need to tell me ? i already know cos my phones been down for 14 days. 

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