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equilor
65 posts

Master Geek


  #538706 28-Oct-2011 13:24
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im waiting to hear what my compensating is. im so hoping i dont have to pay disconection fee

is anyone going to fair go?


and im loving how fast telecom was. up and running in 2 hours for internet. and phone the next morning.


goodbye nznet for good!  

hotkiwi
69 posts

Master Geek


  #538799 28-Oct-2011 16:58
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equilor: ok heres what i have had to put up with today

i got my phone back on yesterday after 17 days with no phone line from nznet. [for 2 hours] then it disconected again at 5.30. sighs.
[had  the net crashing heaps from them too]

 


Same here, internet went down again.

Am now with Telecom, and although the speed is not as good as NZNet (never understood why providers have different speeds on the same line), and it costs me 20$ per month more for 20 GB less, I hope to finally be sure that when I wake up or come home from work there is an internet connection.

 
 
 
 


equilor
65 posts

Master Geek


  #538801 28-Oct-2011 17:12
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hotkiwi:
equilor: ok heres what i have had to put up with today

i got my phone back on yesterday after 17 days with no phone line from nznet. [for 2 hours] then it disconected again at 5.30. sighs.
[had  the net crashing heaps from them too]

 


Same here, internet went down again.

Am now with Telecom, and although the speed is not as good as NZNet (never understood why providers have different speeds on the same line), and it costs me 20$ per month more for 20 GB less, I hope to finally be sure that when I wake up or come home from work there is an internet connection. i got
what have you done about nznet final bill. i dont know what they are compensating me yet. im not calling them up im sick of their lies. i emailed more than one complaint tho

insane
2416 posts

Uber Geek

Trusted
Subscriber

  #538915 28-Oct-2011 23:45
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Just to play devils advocate here but I don't see anyone getting any more compensation than for the days which the DSL service was unavailable, so perhaps something like 40% of a months bill tops.

It's not like users haven't had longer outages when say phone lines are cut etc.

Would be interesting if they do decide to make a compensation package, although a small ISP is never going to compensate people like Telecom would if they had a similar outage.

hotkiwi
69 posts

Master Geek


  #538973 29-Oct-2011 11:05
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equilor:
hotkiwi:
equilor: ok heres what i have had to put up with today

i got my phone back on yesterday after 17 days with no phone line from nznet. [for 2 hours] then it disconected again at 5.30. sighs.
[had  the net crashing heaps from them too]

 


Same here, internet went down again.

Am now with Telecom, and although the speed is not as good as NZNet (never understood why providers have different speeds on the same line), and it costs me 20$ per month more for 20 GB less, I hope to finally be sure that when I wake up or come home from work there is an internet connection. i got
what have you done about nznet final bill. i dont know what they are compensating me yet. im not calling them up im sick of their lies. i emailed more than one complaint tho


I have direct debit and directed the bank to stop that so that november is not being paid for. The bank told me, that should it still be taken off my account, i can fill out a form at one of the branches to revert the payment and that is what I do.

hotkiwi
69 posts

Master Geek


  #538975 29-Oct-2011 11:07
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I have direct debit and directed the bank to stop that so that november is not being paid for. The bank told me, that should it still be taken off my account, i can fill out a form at one of the branches to revert the payment and that is what I do.


O and I have emailed them of course that I see the connection as cancelled. You have probably had an email with the new bill on 20 october and it said you had ten days to respond. So be quick.

Zeon
3644 posts

Uber Geek

Trusted

  #538982 29-Oct-2011 11:45
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Take a look at this:
http://www.techday.mobi/itbrief/news/nznet-trouble---we-dig-deeper/21373/

I wouldn't bank on any compensation lol 




Speedtest 2019-10-14


 
 
 
 


equilor
65 posts

Master Geek


  #539627 31-Oct-2011 16:21
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i got word from nznet that they cancelled your billing and didn’t charge any disconnection

i am over the moon!!! 

hotkiwi
69 posts

Master Geek


  #539644 31-Oct-2011 17:33
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Zeon: Take a look at this:
http://www.techday.mobi/itbrief/news/nznet-trouble---we-dig-deeper/21373/

I wouldn't bank on any compensation lol 


This link was already posted here on 27 october.......

equilor
65 posts

Master Geek


  #539646 31-Oct-2011 17:39
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hotkiwi:
Zeon: Take a look at this:
http://www.techday.mobi/itbrief/news/nznet-trouble---we-dig-deeper/21373/

I wouldn't bank on any compensation lol 


This link was already posted here on 27 october.......
hey how are you doing with ur net. i am loving telecom. no sudden outage. 
and i got my compensation. did you get anything/? 

hotkiwi
69 posts

Master Geek


  #539685 31-Oct-2011 19:23
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equilor:
hotkiwi:
Zeon: Take a look at this:
http://www.techday.mobi/itbrief/news/nznet-trouble---we-dig-deeper/21373/

I wouldn't bank on any compensation lol 


This link was already posted here on 27 october.......
hey how are you doing with ur net. i am loving telecom. no sudden outage. 
and i got my compensation. did you get anything/? 


Telecom is more expensive for less GB and is slower. It was a bit of a hassle to get the connection and no, I have had no compensation whatsoever. How did they compensate you ?

equilor
65 posts

Master Geek


  #539687 31-Oct-2011 19:37
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hotkiwi:
equilor:
hotkiwi:
Zeon: Take a look at this:
http://www.techday.mobi/itbrief/news/nznet-trouble---we-dig-deeper/21373/

I wouldn't bank on any compensation lol 


This link was already posted here on 27 october.......
hey how are you doing with ur net. i am loving telecom. no sudden outage. 
and i got my compensation. did you get anything/? 


Telecom is more expensive for less GB and is slower. It was a bit of a hassle to get the connection and no, I have had no compensation whatsoever. How did they compensate you ?
i sent like 5 emails and they finally got back to me. i dont have to pay the disconecting fee. i dont use much gbs these days . so the 60gig plan is fine for me. maybe push them for a compensation. i had 14 days with no phone. they had to do something for me. i was kinda bossy lol

equilor
65 posts

Master Geek


  #540390 2-Nov-2011 16:21
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ok i am so mad.

the main  Head Engineer of nznet emailed me confirming everything had been cancelled i didnt have to pay anything. now a IT Helpdesk man. is insisting they only gave me a discount of the disconecting fee. and i have to pay $99


im sorry but this is so crap. i sent him the email the manager sent.  
im so over this drama from nznet! 

equilor
65 posts

Master Geek


  #540392 2-Nov-2011 16:31
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just my last post here. the guy emailed me back i think he was guttered that the manager had cancelled things without them knowing


talk about lack of communication with them!


thanks guys for ur help hope u all have ur net going anyone went to fairgo?

byes


Cool 

hotkiwi
69 posts

Master Geek


  #540452 2-Nov-2011 20:14
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im so over this drama from nznet! 


O dear, so much for your compensation !!

Just ignore them with their demands for payment.
You have been too friendly with them already, so am I.

They are a faceless, useless group, but telecom did not make the switch easy either.

ISP = Irritating Stomach Pain.

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