When I ordered the connection, I wanted 100M SuperSpeed but the sales guy said that it comes free with the 500GB/month data cap bundle.
I guess it doesn't.
I actually used the MyTelstra service to upgrade the connection to "SuperSpeed" and got quite a decent 110/3 service out if it. Decent for Australia, that is, that really should be the entry level speed for a HFC connection and way better upstream speeds.
Using always trustworthy SpeedTest it seemed that the bandwidth was pretty much static across Australia and NZ. However going abroad the speed dropped quite dramatically, as it was very constant it was obviously being throttled down.
We paid for 500GB/month but our ordinary usage was around 200GB/month, nothing fancy, a few AppleTV HD movies, only one laptop in the house in addition to the tablet. When I learnt how the data cap worked, I did spend the last few days downloading files from Finland to add a 100G or two to the usage. Sorry, that how human mind just happens to work..
The case with the analog phone was quite funny.
Telstra kept leaving me several messages over xmas and NY that I should give them a call. I simply ignored them. Finally in mid-January I receive a text that my analog phone line will be installed a few days later, followed by another text that it's not connected.
I never used it nor I know where it was installed, I didn't check the apartment for telephone jacks.
We left Sydney already a few weeks ago and currently we are living in Buenos Aires. Here the apartment comes with an uncapped broadband, not quite as fast as in Sydney but fast enough for casual use.
I called Telstra early February to cancel the broadband. I offered to pay until the next invoice period but the guy offered to cancel the service the exact day we were moving out. Good, he was very nice chap and spoke australian english, not indian.
As I received no confirmation, I used the Telstra 24x7 chat a few days before our departure to check if the service was really going to be cancelled. After 10 minutes the chat person confirmed it with an order number for cancellation. Good enough, I had already learnt to not expect anything but the bare minimum from Telstra.
Today, almost a month after leaving Sydney, I finally received a final(?) invoice from Telstra. $12 AUD so no worries but there was a $99.999 charge for "Temporary Connection Charge Adjustment". They also charged $43.793 back for the $50 of landline credit they had given me. I couldn't help wondering what the $99.999 was so I contacted Telstra again. Turns out that if you cancel a landline too early, there's a $100 fee for that. I couldn't help laughing. You pay for the installation, you pay for the device, you get a casual month-by-month contract, and there's still an early termination fee for something you never even wanted.
Considering that the Telstra store sales guy did pretty much everything wrong and didn't have a clue what he was selling, it's not really a surprise that no one bothered to mention this to me.
I told Telstra that they are a telco living 2014 like it was 1995 and I would never recommend them to anyone, $12 AUD well spent.
During our stay in Australia we never saw NBN anywhere. I guess the australian billions are well spent as well. Looking at this forum UFB in New Zealand is going forward much better.
We are now in Argentina which is obviously quite a different country from rich Australia. Using HFC they're (Fibertel) are offering e.g. 12/1 for 200 ARS/month (29 NZD), uncapped. Fastest is 30/3 for 320 ARS/month (47 NZD). The price for ADSL (Telefonica/Speedy) is about the same, 179 ARS/month for 10/0.5, 3 month minimum. With my non-existing spanish I don't want to try to order a fixed broadband, luckily it's included in the rent.
Prepaid data (Movistar) is crazy. They charge 1 ARS/day for usage, that's only 0.15 NZD/day. It's for unlimited data -- but after the first 15 megabytes (!), the speed is limited to 64 kbit/s. Guess how well that works with anything..
Luckily free WiFi is quite easily available.