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379 posts

Ultimate Geek

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  # 581404 14-Feb-2012 15:47
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Don't forget to contact your previous ISP to disconnect. Mine wasn't notified, or so they claim. After I did notify my previous ISP, they left my web site still functioning but disconnected my Sky TV service (I had combined billing with Sky and the previous supplier).

David.





15172 posts

Uber Geek


  # 581410 14-Feb-2012 16:05
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DrCheese: Don't forget to contact your previous ISP to disconnect. Mine wasn't notified, or so they claim. After I did notify my previous ISP, they left my web site still functioning but disconnected my Sky TV service (I had combined billing with Sky and the previous supplier).

David.


Who was supposed to let them know?
As your contract was with your previous provider, I presume that the authorisation needs to come from you direct.

 
 
 
 


379 posts

Ultimate Geek

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  # 581411 14-Feb-2012 16:06
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mattwnz:
DrCheese: Don't forget to contact your previous ISP to disconnect. Mine wasn't notified, or so they claim. After I did notify my previous ISP, they left my web site still functioning but disconnected my Sky TV service (I had combined billing with Sky and the previous supplier).

David.


Who was supposed to let them know?
As your contract was with your previous provider, I presume that the authorisation needs to come from you direct.


One would think so.

David. 





8034 posts

Uber Geek

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  # 581474 14-Feb-2012 17:52
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mattwnz:
DrCheese: Don't forget to contact your previous ISP to disconnect. Mine wasn't notified, or so they claim. After I did notify my previous ISP, they left my web site still functioning but disconnected my Sky TV service (I had combined billing with Sky and the previous supplier).

David.


Who was supposed to let them know?
As your contract was with your previous provider, I presume that the authorisation needs to come from you direct.


If transferring from a ISP providing service over Chorus equipment/sevices to another ISP providing services over Chorus equipment/services there should be what is called a "Win Back" notification to the losing provider.

However some ISP's have terms that still require to contact them and close the account which imo is fair enough.

Always contact the ISP you are moving too first, then after everything is working on the new provider contact the old provider to close your account.

Only exception is if your original provider requires 30 days notice of disconnection, then you simply do that notification first.

15172 posts

Uber Geek


  # 581476 14-Feb-2012 17:55
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Ragnor:
mattwnz:
DrCheese: Don't forget to contact your previous ISP to disconnect. Mine wasn't notified, or so they claim. After I did notify my previous ISP, they left my web site still functioning but disconnected my Sky TV service (I had combined billing with Sky and the previous supplier).

David.


Who was supposed to let them know?
As your contract was with your previous provider, I presume that the authorisation needs to come from you direct.


If transferring from a ISP providing service over Chorus equipment/sevices to another ISP providing services over Chorus equipment/services there should be what is called a "Win Back" notification to the losing provider.

However some ISP's have terms that still require to contact them and close the account which imo is fair enough.

Always contact the ISP you are moving too first, then after everything is working on the new provider contact the old provider to close your account.

Only exception is if your original provider requires 30 days notice of disconnection, then you simply do that notification first.


I have found that 30 days notice is standard for most service type contracts, at least it is with telecom.

379 posts

Ultimate Geek

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  # 581477 14-Feb-2012 17:55
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I'm a cynical character at the best of times, so I contacted my previous supplier and asked for a disconnect the following workday after connecting up with Hosting Direct. It's not really an issue.

What annoyed me was Sky disconnecting my service because vodafone informed me I was no longer their customer. Surely that's my prerogative?

David.





379 posts

Ultimate Geek

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  # 581485 14-Feb-2012 18:03
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As I was posting my last message, a very nice chap from Sky called up to apologize for the disconnection. And before anyone asks, no, I didn't ask for a month's free TV. I'm not that cheap.

Anyway, getting back on topic, my Hosting Direct VDSL2 connection is working fine, although I wonder if a buffering issue with streaming radio is due to interleaving turned off. Any thoughts on this?

David.





 
 
 
 


15172 posts

Uber Geek


  # 581487 14-Feb-2012 18:06
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DrCheese: As I was posting my last message, a very nice chap from Sky called up to apologize for the disconnection. And before anyone asks, no, I didn't ask for a month's free TV. I'm not that cheap.

Anyway, getting back on topic, my Hosting Direct VDSL2 connection is working fine, although I wonder if a buffering issue with streaming radio is due to interleaving turned off. Any thoughts on this?

David.


I wouldn't ask either, but I possibly would have expected them to offer something for the inconvenience, such as a credit. I mean where they charging you for the period when you didn't have service? That could suggest a flaw in their system that other people may also experience.

4 posts

Wannabe Geek


  # 581697 15-Feb-2012 10:46
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DrCheese: As I was posting my last message, a very nice chap from Sky called up to apologize for the disconnection. And before anyone asks, no, I didn't ask for a month's free TV. I'm not that cheap.

Anyway, getting back on topic, my Hosting Direct VDSL2 connection is working fine, although I wonder if a buffering issue with streaming radio is due to interleaving turned off. Any thoughts on this?

David.


None of the HD VDSL connections have interleaving turned off due to Chorus not offering the option. I suspect it will be something else. 

379 posts

Ultimate Geek

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  # 581710 15-Feb-2012 10:58
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Aeereas:
DrCheese: As I was posting my last message, a very nice chap from Sky called up to apologize for the disconnection. And before anyone asks, no, I didn't ask for a month's free TV. I'm not that cheap.

Anyway, getting back on topic, my Hosting Direct VDSL2 connection is working fine, although I wonder if a buffering issue with streaming radio is due to interleaving turned off. Any thoughts on this?

David.


None of the HD VDSL connections have interleaving turned off due to Chorus not offering the option. I suspect it will be something else. 


My interleaving is turned off, according to Hosting Direct.

David.

EDIT: Just got an e-mail from Hosting Direct. Although my service notification states that interleaving is turned off, it actually is still on until Chorus say otherwise. 





431 posts

Ultimate Geek

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  # 581749 15-Feb-2012 12:00
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DrCheese: I wonder if a buffering issue with streaming radio is due to interleaving turned off. Any thoughts on this?


What station are you trying to stream? I haven't had any issues with streaming video or audio, in fact I've been impressed with how quickly Youtube & Vimeo stream.

I was told by HD that Chorus are not allowing interleaving to be turned off.






391 posts

Ultimate Geek


  # 581751 15-Feb-2012 12:03
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Has anyone using HD VSDL (or ADSL2) been able to view their data usage?

I signed up to the 100GB Naked ADSL2 special they had in January, but still can't view my usage in the account section of their website. Apparently they are working on it, but taking a while.

379 posts

Ultimate Geek

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  # 581757 15-Feb-2012 12:11
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snowfly: Has anyone using HD VSDL (or ADSL2) been able to view their data usage?

I signed up to the 100GB Naked ADSL2 special they had in January, but still can't view my usage in the account section of their website. Apparently they are working on it, but taking a while.


I was told yesterday it was not functioning at present, and that it would be available in about a week.

David. 





4 posts

Wannabe Geek


  # 581761 15-Feb-2012 12:20
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Its in Beta Testing at the moment so it will work for some users under "My Products" -> "View Details" -> "View Usage". 

431 posts

Ultimate Geek

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  # 581764 15-Feb-2012 12:23
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Aeereas: Its in Beta Testing at the moment so it will work for some users under "My Products" -> "View Details" -> "View Usage". 


404 not found for me.

So are you the James I spoke to at HD? Welcome to the forums. 






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