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99 posts

Master Geek


  Reply # 50186 29-Oct-2006 19:04
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I agree with Tony here, the Customer Service Representatives at the ISP's do not have time to read forums to find out the issues. They are there to receive calls and to have exceptional knowledge of the ISP's products and services. They don't make management level decisions of the ISP, so it is very important that you call the ISP directly and talk to a customer service rep, so that they can file a report, aggregate the data and realise that a number of their customers are having a problem in a particular area. Well done on contacting Xtra directly and filing a report.

There are a few other things that could be at issue here.

Thing 1)   I am on a $49 plan with Telecom, that has a 5Gb cap and full speed data access. This plan has a cap on it but no throttling, in other words I expect from Telecom to get a pretty hot speed on this plan. I downloaded a torrent this morning (as I do every Sunday morning) and I did get a good speed. Well over 100kB/sec. I would expect that on this plan - it is a high speed plan.

Telecom also have the Go Large plan at $49 - it is the same price. It has no data cap, so something else has to give. The thing that gets cut back is speed. You can't realistically expect to get the same speed you had before on this plan. If you did, I would be really annoyed, because I am accepting less data cap for speed.

One of the plans is for unlimited data, the other is for unlimited speed. Take your choice. That said, 5kB/sec is pretty low, although I think 30kB/sec would be pretty acceptable on the Go Large plan.

Thing 2) Every BT downloader has just switched over to Go Large, and every single one has had exactly the same idea, that is they can now leave their BT client running overnight to download their stuff without any penalty. The thing is, everyone is trying it out RIGHT NOW. The number of users doing this must be huge, the bandwidth pool is limited. Limited divided by an unusually large number = a small amount of bandwidth per user. Perhaps over the next few days people will have downloaded everything they want to, or have finished experimenting with unlimited bandwidth, and the bandwidth allocation will become more normal, as not every user will be downloading at the same time. Perhaps Telecom will tune their Go Large pool based on what they have seen. Either way, it takes time - it takes time to see the patterns. You can't predict this behaviour.

The best you can do is ring the ISP and tell them they have an issue (remembering the rep you get on the other end of the phone is not able to fix it all straight away).

Two cents.















12 posts

Geek


  Reply # 50192 29-Oct-2006 19:17
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That would be fine tallPete but the advert I read said it was going to be uncapped and unconstrained. The terms never said they would throttle all non internet browsing traffic to snails pace from the get go but they did say don’t use it when everyone’s at home looking up their watchlists on TM from 4pm till midnight or they will.

If I cant skype to friends in the UK while I’m downloading the latest trashy seppo sitcom then there is something very wrong with the world...


99 posts

Master Geek


  Reply # 50195 29-Oct-2006 19:30
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Hmm, I bet the advert did say that they would apply traffic management. Telecom are pretty clear about what they are doing on their website :

http://www.xtraplans.co.nz/xtra_trafficmanagement.htm

What is more, they don't specify when busy periods are. They could be 24 hours a day, they just apply less throttling outside of the 4 to midnight period. You are going to get throttled, otherwise I am being ripped off on my capped plan.

Anyhow it is all pretty irrelevant. If the Telecom CSR's are saying that everyones in the severe bandwidth limited pool due to error, then they'll fix it next week.

12 posts

Geek


  Reply # 50224 29-Oct-2006 23:24
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Thanks tallPete, i had forgotten what telecom had called their website.

The point is if they constrain traffic to this degree after they fix this stuff up then it will be pointless taking up the service. I wont be able to run peer to peer well but also lots of other services that dont use 80 will be throttled.
Then ill be back with you in 10gb cap land and trying to download everything in the last few days of the billing cycle using the datacap workaround (30Gb is my record).

14 posts

Geek


  Reply # 50229 30-Oct-2006 00:51
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Lothar:
If I cant skype to friends in the UK while I’m downloading the latest trashy seppo sitcom then there is something very wrong with the world...
<!--[if !supportLineBreakNewLine]-->
<!--[endif]-->



I have also experienced how Go Large has affected voip especially with the limited bandwidth available. I have been checkin the quality since I changed 4days ago and so far its below usable quality. I was on the Adventure plan before and it worked perfectly with ease even when I was throlled down to dial up speeds i was still able to voip my family in australia.

Am using mynetfone and have used all codecs and still without any reliable quality.

Still waiting till everything settles before moving back to another unrestrained plan if no progress has been made.

652 posts

Ultimate Geek
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Reply # 50230 30-Oct-2006 00:56
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Lothar:

If I cant skype to friends in the UK while I’m downloading the latest trashy seppo sitcom then there is something very wrong with the world...



I don't believe there is any need for derogatory terms used to describe those that make up a great percentage of Geekzone's readership...


68 posts

Master Geek
Inactive user


  Reply # 50242 30-Oct-2006 09:54
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Try Woosh's ADSL plan 'Orbit Flat Rate', it's unlimited from midnight to 5:00pm, an hour better than T'com.

Same price as Go Large ($49.95) and you don't even need to switch your tolls to them to get that price!

No interleaving by default so your skype (and gaming?) will be faster. (you can't turn interleaving off with Xtra)

No Traffic shaping, No throtteling!

And if you go over 700MB during peak you are simply limited to 56kbit till midnight that night, not put in a 'fair use' pool for a week!

Static IP on request, $10 per month though. ($20p/m on the wireless plans, ouch) At ihug and Orcon a static is free but they have no decent plans anymore.

Free transfer costs and first month free (You get a free modem if you don't have one but I don't think you get a month free then)
But it will cost $99 to leave inside of the 12 (I think) month contract, unless you pay the churn and don't get the free first month then no contract.

I just hope it isn't over run by heavy users like er me, sell it to your light use friends!

</soapbox>

362 posts

Ultimate Geek

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  Reply # 50243 30-Oct-2006 10:14
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Are quicksilver still dogged by their lack of international bandwidth, or was that fixed when they were purchased by woosh?

68 posts

Master Geek
Inactive user


  Reply # 50248 30-Oct-2006 10:52
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I have no idea, I had been with Woosh's wireless service many moons ago while they were unlimited for a short time and it seemed fine from what I recall.

I don't think anyone knows or can know what it will be like really because it depends what users they attract, they will attract heavy users that's a given but if they can attract enough normal users then it should be fine.

kwaan says:

Recently i have been hearing praises about quicksilvers/woosh's international speeds......are you guys happy with your woosh/quicksilver connection?



BTW does anyone know how much data gammers generally use per hour of play? and what speeds?

I'm trying to come up with the ultimate plan I'm going to suggest to Woosh and I know from other discussions that for gammers 700MB is not enough over an 8 hour period, so I'm going to suggest that they don't count gaming data but I have no idea what kind of speeds gamers use. (Gamers need to play in prime time mostly, but I would expect that they would use more a steady stream of data, hopefully no where near max speed which is better than bursts)

So if anyone can give me some estimates...

362 posts

Ultimate Geek

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  Reply # 50254 30-Oct-2006 11:20
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You probably wont average more than 8 kilobytes per sec by gaming.
8 * 60 = 480 Kilobytes per min
480 * 60 = 28,800 kilobytes per hour.
Which is ~28 Megabytes per hour.
Over 8 Hours your looking at about 225 Megabytes.

99 posts

Master Geek


  Reply # 50255 30-Oct-2006 11:23
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In order to head off the thread hijacking here, I just noticed something else about the Go Large plan... Xtra have a 12 month contract in place i see in the ad in the paper - to change away from Go Large within the first 12 months will cost an additional $90 - stops the churn between plans.

2366 posts

Uber Geek
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Spark

  Reply # 50258 30-Oct-2006 12:14
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tallPete: In order to head off the thread hijacking here, I just noticed something else about the Go Large plan... Xtra have a 12 month contract in place i see in the ad in the paper - to change away from Go Large within the first 12 months will cost an additional $90 - stops the churn between plans.


12 month contract and $90 early disconnection fee apply to all new connections to Xtra Broadband not just Go Large. As I understand it customers maystill switch between Xtra plans at no cost, but if they disconnect from Xtra, and the customer has taken advantage of the free connection (RRP $99) and a free single pc modem (RRP $99.95) offer then they will have to pay the $90 disconnection fee.

nzbnw







362 posts

Ultimate Geek

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  Reply # 50260 30-Oct-2006 12:41
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Good thing I didnt sign a contract then...

377 posts

Ultimate Geek
+1 received by user: 1


  Reply # 50262 30-Oct-2006 12:57
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antigrav: I have no idea, I had been with Woosh's wireless service many moons ago while they were unlimited for a short time and it seemed fine from what I recall.

I don't think anyone knows or can know what it will be like really because it depends what users they attract, they will attract heavy users that's a given but if they can attract enough normal users then it should be fine.

kwaan says:

Recently i have been hearing praises about quicksilvers/woosh's international speeds......are you guys happy with your woosh/quicksilver connection?



BTW does anyone know how much data gammers generally use per hour of play? and what speeds?

I'm trying to come up with the ultimate plan I'm going to suggest to Woosh and I know from other discussions that for gammers 700MB is not enough over an 8 hour period, so I'm going to suggest that they don't count gaming data but I have no idea what kind of speeds gamers use. (Gamers need to play in prime time mostly, but I would expect that they would use more a steady stream of data, hopefully no where near max speed which is better than bursts)

So if anyone can give me some estimates...


It depends on what game you play as it says on the Playstations website, this is from the Playstation website:
Network Gaming will add to your usage as a form of downloading & uploading data. Different games will use varying amounts of data depending on the game, the number of players, whether you are hosting or not and how much voice is used. For Hardware Online Arena and Socom U.S. Navy Seals expect 5 - 10 MB per hour for Voice Communication and 11 - 15 MB per hour for game data.
 





      

12 posts

Geek


  Reply # 50368 30-Oct-2006 22:28
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16kb/s all afternoon - anyone else in the GoLarge group had their problems fixed???

I could have sworn that dude on the phone said it would be fixed on monday. Oh thats right, he said probably.





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