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484 posts

Ultimate Geek
+1 received by user: 5


  Reply # 50475 31-Oct-2006 15:17
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Nope im still having the same problems, i read somewhere that 125.xx.xx.xx ips indicate that you are in the fair use pool, well thats one ive got but defintly havent downloaded over 700mb in peak.

Downloads are v..v slow <30 kb/s and ping times are crazy, im getting >1000ms to google.com FFS.

Having said that even slow downloading the broadband meter on the telecom site says weve gone through 15GB of "linux isos" since swapping over from off peak downloading. I don't think its atually that high ....

Users over at gameplanet forums are having the same problem, "aparently" someone in the know says that all users are being put in the naughty pool by default, and the poor ping times are another unrelated issue.

Edit: just seen steve98 post about the issues and telecom having an internal memo saying there are problems.
Interesting enough was that my ip changed back to a 202.xx.xx.xx address at 3.30 this afternoon altough performance has yet to increase. Might restart the router and see what the go is, its after 4pm too so all the torrenters should have stopped downloading as well.






pɐǝɥ sıɥ uo ƃuıpuɐʇs

dan



934 posts

Ultimate Geek
+1 received by user: 77


  Reply # 50505 31-Oct-2006 18:20
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interesting, i was also on 12x.xx.xx.xx ip range when i switched to go large, and have been until today,
just checked it now and im on 219.xxx.xxx.xxx now

preformance seems a alot better than a few days ago, however im lucky to reach 2mbits on the xtra speed test,
usually between 1.4 and 1.8mbit, always used to max that one out on Adventure,

i called Xtra again today, they said they are still working on the "issue"

 
 
 
 


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377 posts

Ultimate Geek
+1 received by user: 1


  Reply # 50523 31-Oct-2006 20:09
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heya when I was on Playstation Net today I have had no experience with lag but when I tried the speedtest it was a very slow download speed which was 128kpbs




      

12 posts

Geek


  Reply # 50561 31-Oct-2006 23:15
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I reset my modem also, the ip range changed and it is now running at 50k so at least i know they are up to something but still it not exactly unleashed is it.
Looking forward to getting a good steady 400k line like bulldog had in the uk about 2 years ago... oh the HDs i had to buy to hold all that data... When you have that kind of speed you dont care if the customer service people dont answer the phones!

dan



934 posts

Ultimate Geek
+1 received by user: 77


Reply # 50670 1-Nov-2006 18:27
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Im back to the 125.xxx.xxx.xxx range again, getting less than 1mbit on xtra speed test now, bugger?



836 posts

Ultimate Geek

Trusted

  Reply # 50674 1-Nov-2006 18:43
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Wow tcnz allocated a whole class A sized super net for its throttled user pool? Guess they were expecting a lot of people to be naughty, like more than the population of nz even ;)

3 posts

Wannabe Geek


Reply # 50676 1-Nov-2006 18:51
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Iam so pissed with xtra now wonder how long they gonaa take to fix this issue

484 posts

Ultimate Geek
+1 received by user: 5


  Reply # 50683 1-Nov-2006 19:38
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dan: Im back to the 125.xxx.xxx.xxx range again, getting less than 1mbit on xtra speed test now, bugger?




Looking at my logs got transferred back over to 125.xx at 12.30 last night, was proablay after going over 700mb after midnight or something




pɐǝɥ sıɥ uo ƃuıpuɐʇs

12 posts

Geek


  Reply # 50687 1-Nov-2006 19:57
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My connection suddenly sped up at 4pm today and would have gone over 700mb if i had not caught it hooning off with some BT files(well not unleashed hooning but over 50k anyway). There is clearly some tinkering going on but its still not good enough so im back on the phone to the customer service people - its the only way TNZ will get the message this is unaceptable.

That and posts on forums too...


377 posts

Ultimate Geek
+1 received by user: 1


  Reply # 50917 3-Nov-2006 13:52
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my connection didn't do that, last night we changed to Ihug and as soon as we browsed with Ihug we noticed a HUGE difference with the speed of the connection of Ihug compared to Xtra, I am very happy that we are on Ihug :) our connection speed test from http://nzdsl.co.nz is:

Download Speed: 2556 kbps (319.5 KB/sec transfer
rate)
Upload Speed: 744 kbps (93 KB/sec transfer rate
 




      

s0d

1 post

Wannabe Geek


Reply # 51602 8-Nov-2006 12:48
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I too am experiencing difficulties with the Go Large Plan throughput speeds.  I spent an hour trying out different configurations with my pc and modem to fine tune my connection only to give up and call the technical helpdesk. 

It is true that none of the Customer Service or Technical Staff can offer any answers.  They do admit there is a known problem with some users on the Go Large Plans and advise to wait until next monday before calling again.  YOU MUST CALL THEM THOUGH TO LOG A REPORT! 

The technical helpdesk are about as technically savvy as baked beans and will not be able to provide any further enlightenment than the sales staff so its probably a lot quicker and easier to log your complaint through 123 as waiting times are much larger for support lines than sales lines....hmmm go figure!

Anyways i read a lot of mixed opinions on this so i thought i would add my 2cents:

-Yes! they advertise unlimited, unleashed broadband- they should deliver unlimited, unleashed broadband.  I am grateful the plan exists but its about time Telecom caught up to the rest of the world an offered
such a plan!  The fact remains - we the people are always going
to be at the mercy of the large Telecommunications Giants strategic
plans.  Why? well because these companies will rollout new technologies
and pricing structures when they have achieved optimal profit returns
from existing technologies and pricing structures.  Thats business-
thats the way it is. 



-Yes this is a damned inconvenience and Telecom are not providing the service to the standard they advertised; however, Telecom are aware of this and although they will not provide customers with a guaranteed service delivery date, they advise that the problem is in hand and they are working to fix the problem.  We surely should allow them a reasonable amount of time to do this given that these things take time to investigate and rectify.  Particularly in a large organisation such as Telecom, as encumbered by beauracracy and regulation as it is.  It is my understanding that Telecom are prepared to change customers on the Go Large plan, over to another plan for free until this problem is rectified.  You should not experience speed problems on any other plan.

NOw for the controversial opinion...

-Could this have been prevented?  Of course it could have.  Telecom know full well what they are doing and this so called "problem" is not really a "problem" at all.  They are testing the water.  "Hey you hypocrite!" you say,  "you just said we should allow them time to fix the problem".... well yes.  Telecom Executives are hardly going to admit this is what they are doing are they? Oftel and the office of fair trading would screw them for that!  Instead they play by the book as if it was all a big mix up and that this kind of thing can be expected with the roll out of a new plan.  And guess what?  NO amount of jumping up and down, screaming, or shouting will change anything until they can accurately guage whether they are in effect able to remain profitable with this plan. So Chill! Call me Cynical if you like but Telecom employs some of the best IT staff in NZ.  They also invest a great deal of time and money into planning so that things like this are avoided.  No doubt some telecom employee will disagree with me here, but i would challenge anyone at EXECUTIVE level to prove me wrong.


Anyways i could probably rant and rave about this all day long but i wont.  I just wanted to share my experiences and stir this thread up a bit.... Tongue out

If you are interested my upload speed is almost double my download speed!  wtf!



68 posts

Master Geek
Inactive user


  Reply # 51621 8-Nov-2006 15:38
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Sitting on a torrent, getting 1.8mbit-2mbit at 3:30pm, which isn't bad as I am a way from the exchange and never get more than 3.3mbit from super fast servers (not BT) at night, not bad for an unlimited plan, but oh I'm with Woosh flat rate...

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