We are a VAR and one of our clients had a laptop stolen. Uniway have called us to ask us a quote for installation, but said that the insurance company would order it from Ingram who are a distributor. 

Why would Ingram be selling direct to an Insurance company? As far as I understand it, your principle business must be computing related to get an account with a distributor. 

I have a feeling perhaps Uniway are going to order it from Ingram. Would it not be normal to have your normal supplier (VAR) at least quote for the equipment?

I have had concerns previously with Uniway and insurance companies. Anyone else got any experience to add to the mix?