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xpd



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# 108953 10-Sep-2012 10:56
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I have a "client" (aka a friend who pays me to keep his computer working) who travels overseas a lot, and needs to be able to use Outlook.

So, got him a new netbook (Win 7), setup Outlook and setup the SMTP to authenticate against his ISP's SMTP server so in theory he should be able to send out emails whereever he is... works well most of the time, or if it dosent, I remote into his system and change it the SMTP to whoever hes connected to at the time.

Now, he was recently in France, the hotel was using Orange as the ISP, changed to their SMTP, all fine... then he jumped onto a cruise ship and couldnt send... I remote in and sure enough, the ship dosent use Orange - so I do an IP lookup and find the connection is via a specialized company that sets up cruise ships with satelite connections etc, but are not an ISP themselves so dont have any mail servers for clients to use.  So I figure Ill get him to auth against his ISP again.... fails - gives a bounce back message. Tried my mail server - similar issue. Orcon - similar issue.

He has spoken to the cruise ship IT guy who has no idea why its not working because its working for everyone else.

Ill get him to send me the exact bounce back messages (seems to be different for each server) tonight and will post here....

But in meantime, anyone got any ideas as to why this is happening ? Theres nothing special about the setup, and other users on the cruise ship are happily sending emails using their own setups...





XPD / Gavin / DemiseNZ

 

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  # 683742 10-Sep-2012 11:14
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Why not open a gmail account, then use gmail smtp servers as it works anywhere.

If it were me I would just migrate him to a paid Google Apps account, that way he can continue to use outlook mapi as google apps supports mapi sync and appears as an exchange server so will keep his email, contacts, and calendars all in the cloud, plus if he drops his laptop overboard while sipping his cocktail he can get straight back online via the web interface on any machine, or just sync a new outlook up straight away.

And its easier for you to remotely adminster

Cyril

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  # 683743 10-Sep-2012 11:15
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Are you using port 25 to send from? lots of ISPs will block this for spam reasons. Port 587 is the defacto standard in mail submission from clients now.




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xpd



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  # 683745 10-Sep-2012 11:23
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Good point about ports.... will check that.

May suggest Gmail to him....





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : Ryzen 5 3600 / 16GB DDR4 / RX580 4GB    Console : Xbox One

 

Now on BigPipe 100/100 and 2Talk               Add me on Steam


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  # 684012 10-Sep-2012 17:51
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+1 for switch him to gmail

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