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gzt

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  Reply # 722561 25-Nov-2012 15:06
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Btw, registry cleaner type programs are usually good at fixing this kind of thing. If you get bored with the technical approach you can always use one of those.

I have no specific recommendations but CC Cleaner has been around for a while, and running the registry cleaner function by itself should easily identify and remove the orphaned chrome items.



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  Reply # 722629 25-Nov-2012 17:52
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Doh!

The supposed reappearance of the problem was false.

When I was testing the original problem I used a URL in a WORD doc in both the new and existing users as a test.  When I got this working I reported success.  The 'reappearance' of the problem came when I double-clicked urls in my email client (Agent).  This probably never worked as I did not test it when the WORD document test worked with the existing user.  Agent has options to set to deal with urls starting with http and https.  When I changed these settings to 'use Windows registry settings' the problem was solved.

So as of now the problem is resolved - again.

As a side-observation I use Tune-up utilities with a registry clean-up (among other things) scheduled weekly.  It never reported any errors related to items referencing chromehtml.

Again - thanks to all those who helped out.

gzt

9928 posts

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+1 received by user: 1493


  Reply # 722631 25-Nov-2012 18:02
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Well done, that's pretty good troubleshooting.

Surprising your scheduled registry clean up didn't find the issue.

Maybe your reg cleaner requires manual scanning and approval for removal of entries like that.



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  Reply # 722704 25-Nov-2012 21:03
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gzt: Well done, that's pretty good troubleshooting.

Surprising your scheduled registry clean up didn't find the issue.

Maybe your reg cleaner requires manual scanning and approval for removal of entries like that.


The problem with the registry is that the myriad of cleaners I have run over the years always find 'problems' that need 'fixing' in the registry.  Either the registry is always corrupt in some way or the cleaners find inventive ways of reporting and fixing problems.

I am also interested to see that IE10 has 2 features I most liked about chrome.  Setting the startup page to about:tabs causes IE10 to show a mosaic of the most-visited sites, and IE is spell-checking this text as I type it.  While I would not contemplate going back to chrome given these experiences, now I have no reason to feature-wise.

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