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131 posts

Master Geek


#115842 9-Apr-2013 06:30
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In February of 2010 I bought a Gigabyte motherboard from PBtech, and yesterday it died on me. No post, black screen, monitor light blinking. Fans still spin up, but pulling everything, including the RAM and CPU didn't help. I still have the original receipt, and Gigabyte's three-year warranty has obviously just expired. To my mind, 3 years for a mobo that touted itself as having "Ultra Durable 3 Classic" technology is rather short.

So: before I get in contact with PBtech to see if they'll voluntarily replace the board, what should I do? Has anyone had experience with dealing with any combination of dead motherboard/CGA/PBtech? How did it work out for you? Under the CGA, what is the expected life of a motherboard?

Cheers,
Zo

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  #795334 9-Apr-2013 07:29
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I've had problems making warranty claims with PBT even when the product is IN warranty.

(I always buy from playtech/computer lounge now)

You are covered by the CGA in my opinion. Consumer NZ states the expected life expectancy of a computer is 5 years.

If my experience is anything to go by you will need lodge a disputes tribunal and if it ends up in court you'd probably win.

But, when they first deny your claim you'll have to come at them with the CGA rules and perhaps some 3rd party evidence that a PC (which is basically the mobo) should last 5 years.


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  #795363 9-Apr-2013 08:41
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Probably be faster and less hassle to contact Gigabyte directly and see what they say.... PB dont seem to have the best record when it comes to CGA...




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  #795676 9-Apr-2013 15:02
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http://www.gigabyte.co.nz/where-to-buy/where-to-buy.aspx#106099000---

I may be wrong but I think that Gigabyte doesn't have an NZ based office that you can contact, and I think that the PBTech is actually one of the NZ Distributors for gigabyte.

So I think that manufacturer/distributor/importer/retailer contact points are all with pbtech???

---

every thing that surfisup said above is correct about cga

---

Not sure if you can distinguish with 100% confidence between a dead mobo vs a problem with another component based on your brief test.




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Ultimate Geek


  #795693 9-Apr-2013 15:48

Also not sure if you have over clocked the motherboard as well? Don't think that is covered under the CGA?

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  #795994 10-Apr-2013 09:37
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If you over-clock anything, you void your warranty straight away.





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Master Geek


  #797685 11-Apr-2013 11:26
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Thanks for the replies. I have not overclocked anything, I was running a stock config with everything running per the BIOS defaults. The machine was running an average of 3-5 hours per day, and hibernating/sleeping the rest of the time. I have been in contact with PB tech and the answer so far is as could be expected "No warranty, no CGA" but I'm replying in protest.

Can anyone point me to documentation that supports the 5-year life expectancy per the CGA?

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  #797730 11-Apr-2013 12:50
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"How long can I expect my goods to last?
If you have a computer and the warranty is for one year, that doesn’t mean that you expect a new computer to only last one year. It is reasonable to expect that a new computer would last at least five years.
Under the Consumer Guarantees Act you can get a remedy if the goods don't last for a reasonable time."

http://www.consumeraffairs.govt.nz/for-consumers/goods/warranties




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  #797758 11-Apr-2013 13:28
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xpd: "How long can I expect my goods to last?
If you have a computer and the warranty is for one year, that doesn’t mean that you expect a new computer to only last one year. It is reasonable to expect that a new computer would last at least five years.
Under the Consumer Guarantees Act you can get a remedy if the goods don't last for a reasonable time."

http://www.consumeraffairs.govt.nz/for-consumers/goods/warranties


Does that still apply since the OP bought a component for a computer and not a fully built computer?
I assume that also means they installed the mainboard themselves??
Does that make a difference?

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  #797780 11-Apr-2013 14:04
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No, unless they can prove you damaged the component by installing it wrong.




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Master Geek


  #797792 11-Apr-2013 14:27
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Well, I'm big enough to admit when I'm an idiot! Took the mobo into work, borrowed a PSU from the IT guys, pulled the battery and cleared the CMOS *again* and the thing jumped to life. Got it to output video, anyway. So, I'm an idiot for playing Chicken Little. Apologies for wasting people's time.

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  #797793 11-Apr-2013 14:27
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CYaBro:
xpd: "How long can I expect my goods to last?
If you have a computer and the warranty is for one year, that doesn’t mean that you expect a new computer to only last one year. It is reasonable to expect that a new computer would last at least five years.
Under the Consumer Guarantees Act you can get a remedy if the goods don't last for a reasonable time."

http://www.consumeraffairs.govt.nz/for-consumers/goods/warranties


Does that still apply since the OP bought a component for a computer and not a fully built computer?
I assume that also means they installed the mainboard themselves??
Does that make a difference?


Yes it still applies as they sell the component separately and therefore it should be fit for purpose. 

And, the mobo worked ok for 2 years so it is probably not a build issue. Although, I wonder if the Memory/power supply / CPU / or power supply could be at fault rather than the Mobo. Sometimes hard to tell unless you can swap in/out components in a trial by elimination.  

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  #797794 11-Apr-2013 14:31
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Don't some motherboards have 3 year warranty anyway. You can often get better warranty terms buying the components separately, than as a built computer. If you buy from Ascent, I think they now give 3 year warranties on most things.

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  #798248 12-Apr-2013 09:52
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Digmarx: Well, I'm big enough to admit when I'm an idiot! Took the mobo into work, borrowed a PSU from the IT guys, pulled the battery and cleared the CMOS *again* and the thing jumped to life. Got it to output video, anyway. So, I'm an idiot for playing Chicken Little. Apologies for wasting people's time.


hmm this rings a bell.... what PSU was in your PC when it died?

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