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93 posts

Master Geek
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Topic # 120856 16-Jun-2013 11:39
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Just installed a new mobo processor and ram - problems with booting!

i've referred to http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&p=1&m=H87M-E&s=45&hashedid=khjfbKhrFHrDQ3NW&os=&no=978

Looks like I just have to go back to the shop with it ><

It's the Asus H87M-E with the i5
I've tried onboard and my ati 7770, tried two different monitors, tried clearing CMOS, tried booting with different harddrives connected, with mobo dvd in.

Anyone ran into a similar issue before? Any other ideas before I brave this rain hauling my tower down to the shop?

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401 posts

Ultimate Geek
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  Reply # 837563 16-Jun-2013 11:45
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Any beeps?

More than likely a problem with the RAM. What type of RAM have you installed?



93 posts

Master Geek
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  Reply # 837567 16-Jun-2013 11:55
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No beeps at all. Kingston ddr3 1600

If it was ram it'd beep no?

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Uber Geek
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  Reply # 837568 16-Jun-2013 12:00
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Have you tried reseating the RAM?



93 posts

Master Geek
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  Reply # 837569 16-Jun-2013 12:01
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Nup, will give it a go

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  Reply # 837592 16-Jun-2013 12:53
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Might sound silly but you've definitely got the extra CPU power connector plugged into the mainboard?
The four pin plug with yellow and black wires that plugs in near the CPU. (Could possibly be 8 pin that breaks in half)






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Master Geek
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  Reply # 837595 16-Jun-2013 13:00
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Ha not silly at all. Easy mistake to make, I double and triple checked all plugs tho.



93 posts

Master Geek
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  Reply # 837607 16-Jun-2013 14:06
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Reseating the ram did the trick! Cheers for that , completely didn't consider it since there were no beeps and no screen response at all.




93 posts

Master Geek
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  Reply # 837613 16-Jun-2013 14:17
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ugh. anything I can do about this aside from calling the 0800 number? It's the same bloody install and its never been used more than its original registration.

https://imgur.com/IlhQ0mS 

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  Reply # 837782 16-Jun-2013 20:33
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There is an 0800 that you can ring that has an automated activation thing. You get a code pop up on the screen that you type in and then the phone tells you a number back.

Don't know how to invoke it though. Have only used it during the install process.



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Master Geek
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  Reply # 837856 16-Jun-2013 23:10
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Yup rang it, followed prompts, entered the million digit number then it kindly informed me I'd used the key before so can't use now. Transferred to a rep, listened to the machine tell me bout twenty times someone would answer soon, then it hung up on me. Guess I try again after work tomorrow.

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Ultimate Geek
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  Reply # 838124 17-Jun-2013 14:59
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The key will be tied to your original mobo/cpu/ram combo so when you speak to the rep on the phone just tell them you've replaced those components (due to failure?) and they should activate it for you.

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  Reply # 838126 17-Jun-2013 15:02
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Kalaren: Yup rang it, followed prompts, entered the million digit number then it kindly informed me I'd used the key before so can't use now. Transferred to a rep, listened to the machine tell me bout twenty times someone would answer soon, then it hung up on me. Guess I try again after work tomorrow.


usually the IVR asks you something like "If you have uninstalled this software on the previous PC, press 1" and then it resets the count and gives you an activation code. I have done this numerous times over the years, and used to speak with a rep but never in the last couple of years.




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