Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




988 posts

Ultimate Geek
+1 received by user: 70


Topic # 138627 10-Jan-2014 20:12 Send private message

I have a faulty PSU which needs to be returned to the retailer.  It was purchased online, and the retailer is in Auckland (I'm in Palmerston North).  Who is required to pay for shipping?  I think the retailer's website says that I have to pay shipping costs for returning a component.  But I seem to recall reading somewhere that the Consumer Guarantees Act requires the retailer to cover shipping charges on faulty goods (though I can't find this specifically at the moment).

Does anyone know what the official position is?  Do I pay, or does the retailer pay for shipping?

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

1391 posts

Uber Geek
+1 received by user: 232

Subscriber

  Reply # 964903 10-Jan-2014 20:31 One person supports this post Send private message

 

 

The  retailer pays for it

 

18Options against suppliers where goods do not comply with guarantees

 

 

(1) Where a consumer has a right of redress against the supplier in accordance with this Part in respect of the failure of any goods to comply with a guarantee, the consumer may exercise the following remedies.

 

 

 

(2) Where the failure can be remedied, the consumer may—

 

     

  •  

    (a) require the supplier to remedy the failure within a reasonable time in accordance with section 19:

     

     

  •  

    (b) where a supplier who has been required to remedy a failure refuses or neglects to do so, or does not succeed in doing so within a reasonable time,—

     

       

    •  

      (i) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or

       

 

 

(3) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21, the consumer may—

 

     

  •  

    (b) obtain from the supplier damages in compensation for any reduction in value of the goods below the price paid or payable by the consumer for the goods.

     

 

 

(4) In addition to the remedies set out in subsection (2) and subsection (3), the consumer may obtain from the supplier damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the goods) which was reasonably foreseeable as liable to result from the failure.


section (4), cost of return shipping is a loss or damage

 


View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.