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14037 posts

Uber Geek

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# 141253 6-Mar-2014 08:53
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Just over a week ago my 2012 27" iMac died. It was obvious that the ATi had decided to retire from active duty. I quick search revealed that it maybe covered by an Apple extended repair programme. I contacted ConnectNZ logged the fault and took it into
there Wellington office.

Yesterday it is back all repaired and all paid for by the good folks at Apple. The only delay was waiting for replacement card from Australia. 

ConnectNZ did an awesome job, the unit came back in it's pristine condition that I sent it in and all wrapped up to protect it, they had also contacted me twice to keep me posted re the repair.

Great work ConnectNZ and great customer support Apple. 




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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5532 posts

Uber Geek


  # 999967 6-Mar-2014 09:14
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Nice to hear good news stories!

602 posts

Ultimate Geek

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  # 1000102 6-Mar-2014 12:49
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Oh, did you buy an extended warranty? How much did that cost?

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