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16 posts

Geek
+1 received by user: 3


  Reply # 1085861 9-Jul-2014 16:46
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gzt: That's cool. You got the go ahead to have someone else check out the cooler and repaste it. USB thing is not serious - but not a good idea to turn it on now in case it causes a short and causes something to fail. Easy enough to fix. Not a great look for the warranty though.


Yeah, I can't figure if the cooler is in place properly myself so now to find a place in Welly.

I'm debating fessing up today and offering to pay them to fix the USB ports OR getting that bit fixed myself..

Typical I look at fans and manage to hurt the USB ports, *facepalm*... OK I'll keep it off until I figure one way or the other.  Sooo annoyed I just did that! I could have just packed it up and shipped it back to them tomorrow...

EDIT: Just rung the guy and confessed to messing the USB ports from the outside.. He seemed OK and said would have a look. 

1457 posts

Uber Geek
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  Reply # 1085922 9-Jul-2014 18:28
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Must be rubbish if you can push the ports into the case. Sounds like they've just relied on the built in drive clips to hold in one of those drive slot panels? Those clips never work on cheap cases and need to be screwed in.

 
 
 
 




16 posts

Geek
+1 received by user: 3


  Reply # 1093214 21-Jul-2014 19:02
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MadEngineer: Must be rubbish if you can push the ports into the case. Sounds like they've just relied on the built in drive clips to hold in one of those drive slot panels? Those clips never work on cheap cases and need to be screwed in.


Yeah, I took full responsibility for that, one hand at front of case one behind as you do to turn it, forgot there was a USB in the front and that hit the wall...

Update an email back from them after receiving the PC for the second time:

"We have received the PC and tested for the CPU overheating issue, we have put CPU on 100% and the temperature shot over 100 degrees, at that point we turned it off straight away, and replaced the cooler, after replacing the cooler we reran the tests, CPU on idle ranges from 40-45 degrees, while in use (chrome, internet explorer, emails, and other tabs opened while in use is about 60-65 degrees), currently stressing CPU on 100% usage, it gets up to 85 degrees, which is perfectly normal for a stock cooler. I will stress the CPU over night just to make sure it does not shut itself down, I will give you another update tomorrow. Thanks and Regards"

Thanks guys, I *knew* there was still something wrong when they returned it the first time but am super appreciative of the know how I got from here to be able to explain / prove the issue so they couldn't just ignore it like they did at first!



366 posts

Ultimate Geek
+1 received by user: 62


  Reply # 1093217 21-Jul-2014 19:20
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Is this a Playtech built PC by any chance? We've seen a few of them with high CPU temps like this. All AMD's. It *could* be a faulty CPU, however I wouldn't suggest accepting it back running at 80 degrees. If I'm correct, they are pretty reasonable, so if you keep pushing it they should solve it for you eventually!





gzt

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  Reply # 1093218 21-Jul-2014 19:22
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Maximum temp for that cpu is 74 degrees. Running at 100% for a long period exceeding maximum temp does not seem like a sensible thing to do, but others here may be more experienced.

It might well be fixed, but I'd be interested to hear how high that goes with simple things like HD youtube videos and average games. Those are not mentioned above.

353 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1093229 21-Jul-2014 19:29
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One worrying thing is at 100% CPU load it's already exceeding the max temp from AMD, and your not even loading the onboard GPU which would make it run quite a bit hotter.  

I would get them to upgrade the cooler or see if they can install a better aftermarket one for a decent price.




 

635 posts

Ultimate Geek
+1 received by user: 133


  Reply # 1093236 21-Jul-2014 19:50
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CamH: Is this a Playtech built PC by any chance? We've seen a few of them with high CPU temps like this. All AMD's. It *could* be a faulty CPU, however I wouldn't suggest accepting it back running at 80 degrees. If I'm correct, they are pretty reasonable, so if you keep pushing it they should solve it for you eventually!


I would be pretty shocked if it was a PlayTech system and it wasn't fixed after being returned a number of times, sounds more like some small time cowboy vendors.

263 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1093502 22-Jul-2014 09:40
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If it was me, I would ask them to upgrade to a more capable cooler. Yes, the existing AMD cooler will do the job if you don't stress the apu, but under stress it will perform poorly and overheat. Excess heat shortens the life of electrical components. Just compare the amount of heat dissipating metal in an AMD stock cooler to your average after-market cooler: relatively speaking, the AMD coolers are tiny in comparison. The cooler I suggested in my earlier post is very good value for money, and should keep your system much cooler, even under stress. I only build PC's for family and friends, so I never use the AMD coolers: they are just too small and ineffective when your system is stressed. 

Tim

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  Reply # 1093513 22-Jul-2014 09:58
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Can you ask if they can test with another CPU?



16 posts

Geek
+1 received by user: 3


  Reply # 1093702 22-Jul-2014 13:52
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Update:

Just left a voice mail on your cell, So i've had the system running on 100% load with an average temp of 85, I then used the computer normally by opening up web browsers, multiple tabs, playing candy crush, having outlook and word etc all loaded up in the background, everything is working fine, I also fixed the front USB port for you, please let me know if there is anything else you would like us to test before we get this PC shipped back out to you.

Cam: Yeah the 80° is worrying

GZT: You know more than me!

Brandom: Yeah I'll prob give them a call and see if they can upgrade it reasonable priced. 

Loceffi3: It's a very well known company, I'd just prefer at this point not to say as they are attempting to fix the problems. :)

KiwiTim: Yeah your spot on, I think next time I'll make sure I have the sort of stuff you suggest. (Or even this time later on if this one goes boom)..

Madengineer: I can.. but not sure how to ask!

So bascially they have no replaced the motherboard and cooler.  I'm not sure what else I can ask of them. 
Apart from paying for an after market cooler as this was a package deal so I got what I did initially ask for. 

I'll hit them up about the max temp before accepting the return, see how it runs after.  Def learnt my lesson to be more informed though. 





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  Reply # 1093706 22-Jul-2014 13:56
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80 degrees at a constant 100% load is acceptable on the stock cooler.  Ask them what temperature it sits on when it is idle...Because when you had it at idle, it was sitting at 80 degrees already.





Sometimes what you don't get is a blessing in disguise!

277 posts

Ultimate Geek
+1 received by user: 59


  Reply # 1093759 22-Jul-2014 15:52
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nzgirl28: Update:

So bascially they have no replaced the motherboard and cooler.  I'm not sure what else I can ask of them. 



they sold you a PC, under the CGA it got to be fit for propose - ie if it overheat and run above max temperature, then it does not meet this, and *they* have to fix this at their cost or give you your money back.

gzt

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  Reply # 1093822 22-Jul-2014 17:55
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please let me know if there is anything else you would like us to test before we get this PC shipped back out to you.

Bare minimum see what the temp is playing an HD youtube video for 30 minutes.

79 posts

Master Geek
+1 received by user: 20


  Reply # 1093948 22-Jul-2014 21:51
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There is nothing wrong with stock AMD coolers. I have built several machines with the newer APU's and they didn't get anywhere near 80c loaded!
I would not be paying for a after-market cooler for an AMD chip unless it was for silence..

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  Reply # 1094175 23-Jul-2014 13:00
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^ that's what gets me. Stock hsf should be perfectly fine unless you're overclocking. In fact has this been checked I wonder - does it need a bios update ... has a voltage or clock setting been incorrectly set.

Have the shop check for bios updates if they still have it which should also include a reset to defaults.

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