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# 178959 20-Aug-2015 18:32
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My Mums (in her 60s and not particularly PC literate) uses a W7 Lenovo laptop on Spark ADSL, using the Spark supplied modem/router - she calls the box "the internet" and often turns it off when she's not using it. This month she's hit 40GB data and it's slowed down, which has annoyed her as she doesn't use that much data.

A few months ago she got lightbox, she tells me she watches 2 shows 3 times a week. I can see her broadband usage went up from 1-3GB per month to around 10-20GB per month. The odd thing is there a months with big spikes, which I guess could be lightbox, but could be someone stealing her WiFi or something odd going in. She can't watch lightbox which is the only thing that bugs her.

Here's her usage this month - interesting bits in bold. How would a woman in her 60s who watches a couple of TV shows a day use 22GB in one day? Windows 10 hasn't downloaded. I thought it might be online backups but it's mostly downloads not uploads. 

How would I track this? Can Lightbox tell you how much data you've used? Spark weren't much help when I called, they said it was a privacy issue and they couldn't track what data was used.

Click to see full size

Her's her usage the past year or so. She got Lightbox a few months ago - ish.

Click to see full size

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  # 1371040 20-Aug-2015 18:38
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lightbox uses a ton of bandwidth.




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  # 1371041 20-Aug-2015 18:40
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Scan the PC with malwarebytes as well

 
 
 
 


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  # 1371088 20-Aug-2015 20:13
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Upgrade the pc to windows 10, then use data sense to track your data usage



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  # 1371095 20-Aug-2015 20:31
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Any idea how to track Lightbox bandwidth usage? Good call on malware bytes, I'll do that.

What's data sense? I can google it but I'm lazy... the PC is scheduled for a W10 update but it hasn't happened yet, and no hurry. Plus right now it's on a 128kbps connection so it'd take ages to download.

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  # 1371098 20-Aug-2015 20:38
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timmmay: Any idea how to track Lightbox bandwidth usage? Good call on malware bytes, I'll do that.

What's data sense? I can google it but I'm lazy... the PC is scheduled for a W10 update but it hasn't happened yet, and no hurry. Plus right now it's on a 128kbps connection so it'd take ages to download.




Records data usage. Reasonably accurate, aside from vlc there to my knowledge - SMB shares data will get ignored.

NetLimiter is an alternative, which can also report on detail a per application basis too.


As for tracking lightbox itself, that starts to get alot more complicated. 




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1371099 20-Aug-2015 20:38
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shows you what on your PC is consuming data - a data counter

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  # 1373591 25-Aug-2015 10:27
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l43a2: lightbox uses a ton of bandwidth.


From lightboxs website

"If you were running at full quality for an hour a day on your home broadband connection, you’d be using around 70 GB per month. "

Also, look for online radio/music streaming . Ive seen that gobble huge amounts of bandwidth if it goes rouge.
Disable the Win10 notification, just to ensure that doesnt continuously try to download .
Check that the wifi pass is strong, and WPA2 only .

In the meantime, ensure that the PC is OFF when not in use. Perhaps even have the modem turned off when not in use as well (in case its been hacked, hijacked)

 
 
 
 




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  # 1373623 25-Aug-2015 10:45
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Yeah, we now think it could be Lightbox streaming in high def. A nice Telecom guy PMd me and sent hourly figures which supports that theory. Mum will upgrade her plan to 80GB or unlimited and keep a better eye on it. Thanks all :)

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