Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2239 posts

Uber Geek
+1 received by user: 1047

Trusted
Subscriber

Topic # 195009 2-Apr-2016 18:31
Send private message

We purchased a couple of Surface Pro 3's a couple of years ago to trial for our business - had a pretty reasonable run with them, so when the Pro 4 came out at the end of last year, I purchased another three. Thinner, faster, next generation - they could only be an improvement on the SP3, couldn't they?

 

No.

 

Here's a list of regular SP4 behaviour:

 

Not waking from sleep. Doesn't matter how many times you push the power button - no joy. And no LED indicator on the hardware to tell you whether the machine thinks its on or off. Need to resort to hard reset to get any joy.

 

Crashing during general use, requiring restart.

 

But most frustrating - the dock! Trying to get the dock to reliably display two external screens requires the patience of a saint. Frustrating thing is, the dock will work fine for weeks on end, and then just stop working, requiring what seems to be endless hard resets to get the PC and dock working in unison again. And you can fix today, tomorrow on boot up, no luck!

 

If I had a dollar for everytime my SP4 has said 'your pc has encountered a problem and needs to restart to complete' I could retire.

 

And it's not as if these are cheap kit - we forked our around $2.5k for each machine.

 

When they are working well, they are a wonderful piece of kit. But it's just too rare. We won't be buying any more, not until MS sort out the reliability issues.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6 | 7
16507 posts

Uber Geek
+1 received by user: 4608

Trusted
Lifetime subscriber

  Reply # 1524746 2-Apr-2016 18:45
One person supports this post
Send private message

I just bought the HP X2 1012 and it's a superior machine in every sense of the word. Keyboard included in price, as is the pen, the keyboard is light years ahead, and with a 3 year warranty (onsite), the price difference was insignificant. It's the first 2-1 I've thought could reasonably be used for business. Also docking options are superior. 

 

Almost every Surface a customer has bought has been back for repairs, some multiple times. Not to mention they are readily available through the reseller channel.

 

I have nothing against MS Per Se, but it really feels like their IDEAS guys aren't on the same wave length as their implementation and testing people. Form over function and all that. It seems that way across most of their products hardware and software. We have had to stop selling their keyboards and mice because the letters on the keys rub off after about 2 weeks of use. 


395 posts

Ultimate Geek
+1 received by user: 86

Subscriber

  Reply # 1524757 2-Apr-2016 18:57
One person supports this post
Send private message

networkn:

 

Not to mention they are readily available through the reseller channel.

 

 

 

 

 

I have to agree with you (on everything) but especially on this.  Microsoft make it so difficult for partners to buy the Surface to resell to customers, I don't think they want us selling it.


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
BDFL - Memuneh
60007 posts

Uber Geek
+1 received by user: 11108

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1524776 2-Apr-2016 19:38
Send private message

I had a Surface Book here for a month. Beautiful screen, super-fast (I had an i7 model with 16GB RAM and 512GB SSD).

 

Great machine. Insanely expensive.





16507 posts

Uber Geek
+1 received by user: 4608

Trusted
Lifetime subscriber

  Reply # 1524778 2-Apr-2016 19:40
One person supports this post
Send private message

MackinNZ:

 

networkn:

 

Not to mention they are readily available through the reseller channel.

 

 

 

 

 

I have to agree with you (on everything) but especially on this.  Microsoft make it so difficult for partners to buy the Surface to resell to customers, I don't think they want us selling it.

 

 

It's pretty embarrassing when a customer says "Hey I want a Surface, can you sell me one?" , and the response needs to be, no but Harvey Normans can, and I'll set it up for you.




2239 posts

Uber Geek
+1 received by user: 1047

Trusted
Subscriber

  Reply # 1528380 8-Apr-2016 12:39
Send private message

Ok, SP4 just randomly dropped my second screen while working on a project.

 

Restart required.

 

Pre boot up "Your PC has encountered problems ...." screen needs to complete

 

Boot up complete, second screen operational again, but SP4 can't connect to wifi

 

Restart required.

 

Pre boot up "Your PC has encountered problems ...." screen needs to complete

 

Seems ok now ... for the meantime.

 

A typical day in the life of a SP4 business user.


16507 posts

Uber Geek
+1 received by user: 4608

Trusted
Lifetime subscriber

  Reply # 1528388 8-Apr-2016 12:45
Send private message

dafman:

 

Ok, SP4 just randomly dropped my second screen while working on a project.

 

Restart required.

 

Pre boot up "Your PC has encountered problems ...." screen needs to complete

 

Boot up complete, second screen operational again, but SP4 can't connect to wifi

 

Restart required.

 

Pre boot up "Your PC has encountered problems ...." screen needs to complete

 

Seems ok now ... for the meantime.

 

A typical day in the life of a SP4 business user.

 

 

 

 

Wow that's unbelievable timing. I've JUST got off the phone with a customer who has a SP3 having the same problem!

 

 


2430 posts

Uber Geek
+1 received by user: 246


  Reply # 1528403 8-Apr-2016 13:03
Send private message

Encountered one last week at a site. Interesting screen settings to say the least when using USB dock and video adaptors - his primary complaint. There is not the independant DPI depth option for externally connected monitor as with other tablet models. And as the display is forced 16:10? resolution, including the external - 1920x1080 doesn't fit!. Top and bottom of the display is chopped off, all the display settings will say is 'external monitor is below 1920x1200 - some items may not fit on screen' No kidding?!?!?

And don't try and install generic Intel driver suite which has exactly the option to allow external monitor to dictate pixel ratio.. its blocked by manufacturer. So now the guys stuck with an external monitor that is next to hopeless for functionality. Correctly detected EDID and all too. The VGA adaptor they had didn't even detect the VGA input so that was out of the question too.

 

Bizzare functionality if the norm (or is it making them go buy a specific dock...)


233 posts

Master Geek
+1 received by user: 28

Subscriber

  Reply # 1528423 8-Apr-2016 13:26
Send private message

networkn:

 

I just bought the HP X2 1012 and it's a superior machine in every sense of the word. Keyboard included in price, as is the pen, the keyboard is light years ahead, and with a 3 year warranty (onsite), the price difference was insignificant. It's the first 2-1 I've thought could reasonably be used for business. Also docking options are superior. 

 

Almost every Surface a customer has bought has been back for repairs, some multiple times. Not to mention they are readily available through the reseller channel.

 

I have nothing against MS Per Se, but it really feels like their IDEAS guys aren't on the same wave length as their implementation and testing people. Form over function and all that. It seems that way across most of their products hardware and software. We have had to stop selling their keyboards and mice because the letters on the keys rub off after about 2 weeks of use. 

 

 

Hi

 

Where did you buy this HP X2 1012 from, and what processor specs did you go for?
I would prefer an I5, but  would M3 be OK for normal browsing , a bit of word processing, and watching videos?

 

I am in the market for a 2 in one and currently own an ASUS T100 transformer, but am finding the 10" screen size a bit small and 

 

annoying. But perfect for travelling as I sue the same charger for my Android and tablet.  

 

I was looking towards buying a Surface Pro 3 or a Surface Pro 4 but a bit expensive

 

But reading the comments I am more interested in the HP which is delightful on the video presentation.

 

 

 

thanks


16507 posts

Uber Geek
+1 received by user: 4608

Trusted
Lifetime subscriber

  Reply # 1528440 8-Apr-2016 13:49
Send private message

qwertee:

 

networkn:

 

I just bought the HP X2 1012 and it's a superior machine in every sense of the word. Keyboard included in price, as is the pen, the keyboard is light years ahead, and with a 3 year warranty (onsite), the price difference was insignificant. It's the first 2-1 I've thought could reasonably be used for business. Also docking options are superior. 

 

Almost every Surface a customer has bought has been back for repairs, some multiple times. Not to mention they are readily available through the reseller channel.

 

I have nothing against MS Per Se, but it really feels like their IDEAS guys aren't on the same wave length as their implementation and testing people. Form over function and all that. It seems that way across most of their products hardware and software. We have had to stop selling their keyboards and mice because the letters on the keys rub off after about 2 weeks of use. 

 

 

Hi

 

Where did you buy this HP X2 1012 from, and what processor specs did you go for?
I would prefer an I5, but  would M3 be OK for normal browsing , a bit of word processing, and watching videos?

 

I am in the market for a 2 in one and currently own an ASUS T100 transformer, but am finding the 10" screen size a bit small and 

 

annoying. But perfect for travelling as I sue the same charger for my Android and tablet.  

 

I was looking towards buying a Surface Pro 3 or a Surface Pro 4 but a bit expensive

 

But reading the comments I am more interested in the HP which is delightful on the video presentation.

 

 

 

thanks

 

 

 

 

Hi.

 

I am an HP reseller so I bought from HP. I went with an m5/i5, non 4G 256GB Model with 8GB Memory.

 

I think it's spectacular. I can't promise we would be the cheapest place in the country for one, but I am happy to sell you one and support it, if you wanted to make contact via PM.


233 posts

Master Geek
+1 received by user: 28

Subscriber

  Reply # 1528502 8-Apr-2016 14:56
Send private message

Thanks

 

Will get in contact if I want to  purchase HP.


247 posts

Master Geek
+1 received by user: 39


  Reply # 1528556 8-Apr-2016 16:07
Send private message

Have owned/used several Surface 1/2/3's and Pro 3/4's (maybe an Pro 2 as well?) Have loved them all with maybe the exception of the Surface 1/2 with their RT Windows. I haven't had any issues with  Surface Pro 4's, but maybe I just got a good batch?

 

I think the biggest downside to the Surface, is that as a sealed unit, any repair is a trip back to off to Microsoft in Australia, and you can also not remove the SSD without a very high chance of breaking the screen. This is a big problem, as many of our customers send their unit to us to be repaired, without their Hard Drive (even when using technologies like bitlocker), or with just an new HDD with an blank image in it, and keep their drive, and would be very unwilling to send a device off, to an unknown repairer in Austrailia, with their drive still in it.






4952 posts

Uber Geek
+1 received by user: 1316

Trusted
Microsoft

  Reply # 1528627 8-Apr-2016 17:59
One person supports this post
Send private message

RileyB:

 

Have owned/used several Surface 1/2/3's and Pro 3/4's (maybe an Pro 2 as well?) Have loved them all with maybe the exception of the Surface 1/2 with their RT Windows. I haven't had any issues with  Surface Pro 4's, but maybe I just got a good batch?

 

I think the biggest downside to the Surface, is that as a sealed unit, any repair is a trip back to off to Microsoft in Australia, and you can also not remove the SSD without a very high chance of breaking the screen. This is a big problem, as many of our customers send their unit to us to be repaired, without their Hard Drive (even when using technologies like bitlocker), or with just an new HDD with an blank image in it, and keep their drive, and would be very unwilling to send a device off, to an unknown repairer in Austrailia, with their drive still in it.

 

 

We sell an Enterprise warranty in NZ that allows the customer to get a new device so they can destroy the old one to physically destroy their data.

 

Its that trade off of having the thinnest Intel Core i device on the market.  Also visible screws are ugly.


20883 posts

Uber Geek
+1 received by user: 4095

Trusted
Subscriber

  Reply # 1528650 8-Apr-2016 18:27
One person supports this post
Send private message

nathan:

 

We sell an Enterprise warranty in NZ that allows the customer to get a new device so they can destroy the old one to physically destroy their data.

 

Its that trade off of having the thinnest Intel Core i device on the market.  Also visible screws are ugly.

 

 

Well that's not wasteful at all...





Richard rich.ms

16507 posts

Uber Geek
+1 received by user: 4608

Trusted
Lifetime subscriber

  Reply # 1528657 8-Apr-2016 18:45
Send private message

richms:

 

nathan:

 

We sell an Enterprise warranty in NZ that allows the customer to get a new device so they can destroy the old one to physically destroy their data.

 

Its that trade off of having the thinnest Intel Core i device on the market.  Also visible screws are ugly.

 

 

Well that's not wasteful at all...

 

 

 

 

In the immortal words of Meatloaf... You took the words right out of my Mouth!


395 posts

Ultimate Geek
+1 received by user: 86

Subscriber

  Reply # 1528681 8-Apr-2016 19:01
Send private message

The biggest problem with the Surface Pro tablets seems to be not so much the devices themselves as much as the dock.

 

The new style dock for the Surface Pro 3/4 is terrible, especially if you are trying to drive two external monitors.  That is a big part of problem that OP is talking about.  If you just use the device on its own it's not too bad, but once you plug it into that dock...

 

Even the SP3 connected to a dock with even one external monitor could be problematic, but try driving two monitors (which requires a third party adapter) and it all turns to crap.  It will frequently decide not light up one, or both, of the monitors requiring rebooting the tablet, turning monitors off/on several times until it decides to behave again.

 

The SP4 dock has two mini-DisplayPort sockets, but if you plug in two DVI monitors (which require third-party active mini-DisplyPort to DVI adapters) and you're supporting a customer with this configuration, you can expect frequent support calls and a very frustrated customer.

 

As Networkn had already pointed out, other vendors like HP produce a much more reliable device that so far doesn't seem to have the issues that the SP's do.

 

 


 1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.